Jose Zarate has over 15 years of experience in customer service and logistics roles. He currently works as a Section Chief and Dispatcher at New York Mutual Trading Company, where his responsibilities include customer service, scheduling deliveries, handling invoices and payments, quality control, and addressing delivery issues. Previously he held roles as a Parts Clerk, Planner, Service Manager, and Customer Service Agent. He has a Bachelor's degree in Media Arts and Animation and is fluent in English and Spanish.

1. Jose Zarate
291 Stuyvesant Ave Apt 2L
Lyndhurst NJ 07071
201-668-5935
joseomarzarate@comcast.net
Experience:
05/29/2014 to present New York Mutual Trading Company, Secaucus, NJ
Section Chief / Dispatcher
 Providing superior customer service to warehouse walk-in customers as well as assisting drivers
delivering or picking up loads, alerting section chiefs and assigning docks to drivers.
 Responsible for setting up warehouse delivery appointments with carriers, scheduling them
effectively and informing the respective section chief of pertinent details.
 Receiving and handling of incoming invoices, filtering returns, damages, out of stock, securing
cash and check payments that drivers bring back from daily deliveries.
 Providing quality control of returned and damaged merchandise, checking for short dated or
expired product and disposing of damaged/broken/or spoiled product from dry, frozen and
kitchenware sections alike.
 Addressing and resolving daily delivery issues communicated by either drivers or sales force via
mobile phone, text, or e-mail, while keeping all parties and supervisors updated throughout the
process.
 Monitoring 25 to 30 daily routes delivering food products through the Tri-State area, and the
greater Boston area.
 Loss prevention by monitoring all incidents with drivers while out on delivery, providing written
resolution for each issue brought up by either supervisors, sales force or drivers.
 Responsible for scheduling and keeping records of all loads picked up by drivers.
 Reviewing and approving invoices for additional warehousing.
 Coordinating periodic maintenance for truck fleet, providing drivers with all permits,
registrations, toll tags, gas cards and parking cards needed for each unit.
 Generating written reports for truck and warehouse accidents, reviewing any warning and tickets
issued to drivers and ensuring it is addressed in a timely manner.
01-20-2014 to 03-28-2014 Marubeni-Citizen, Allendale, NJ
Parts Clerk
• Reconciling purchase orders, calculating prices, converting Japanese yen to American dollar and
updating database via Syspro.

2. • Sales order editing, updating and processing
• Receiving parts into stock, updating and ensuring warehouse count accuracy.
• Order processing, allocating parts, printing shipping labels, packing slips, updating delivery
notes.
• Backorder and drop ship order entry and processing
01/14/2014 - 05/2013 Evans Delivery Company, Inc. Jersey City, NJ
Planner
• Planning, coordinating and dispatching deliveries of shipping containers from NY/NJ ports to
different locations on an 800 mile radius.
• Responsible for setting up delivery appointments with warehouses and positioning drivers
efficiently
• Maintaining and tracking of all freight equipment and containers, ensuring their safe return to
port.
• Assisting drivers with repairs, truck issues and break downs both during regular hours and on-
call.
10/2012-03/2013 Domestic Uniform Rental and Linen Co, Belleville. NJ.
Service Manager
• Providing outstanding quality of service on 3, daily delivery routes, consisting of 40 or more
clients in the NY/NJ area.
• Visiting accounts and addressing any service, pricing, stock or billing problem, ensuring
customer satisfaction and dedicated customer service.
• Exceeding monthly goals for sales and new accounts by up and cross selling products and
garments, maximizing account profitability and long term customer commitment.
• Collecting payments, settling past due accounts, creating bank and safe deposits and cash
statements.
11/2008 to 05/2011 DC Power Systems, Lyndhurst, NJ
Customer Service Agent
• Addressing delivery, pricing and stock issues with manufacturers on orders placed and informing
salespeople and customers on resolutions
• Taking orders via phone, fax and email and filtering inaccurate or under minimum orders as well
as placing orders with manufacturers using SAP and Citrix EDI System
• Contacting customers and warehouses and setting up delivery appointments as well as arranging
pick up of damaged or outdated product
11/2002 to 09/2008 Golick Martins Inc., Englewood Cliffs, NJ
Customer Service Agent
• Addressing delivery, pricing and stock issues with manufacturers on orders placed and informing
salespeople and customers on resolutions

3. • Taking orders via phone, fax and e-mail and filtering inaccurate or under minimum orders as
well as placing orders with manufacturers using Citrix EDI system
• Contacting customers and warehouses and setting up delivery appointments as well as arranging
pick up of damaged or outdated product
• Attending food trade shows, setting up booths and informing prospective customers on products
offered
01/1999 to 11/2002 Coca Cola Co. Carlstadt, NJ
Customer Service Agent
• Taking customer calls and complaints and informing account managers as well as follow-up to
ensure customer satisfaction
• Reporting to upper management on serious delivery or stock problems and generating weekly
reports on customer complaints
• Taking orders via phone and placing orders received via EDI system
• Updating and maintaining company’s database adding new items and deleting discontinued items
• Updating and maintaining order forms for account managers.
Education: Art Institute of Pittsburgh-Media Arts and Animation
Online Bachelor’s Program
Gibbs College, Livingston, NJ
Associate in Applied Science Degree in Visual Communication
Bergen Community College, Paramus, NJ 2D Design, Auto Cad,
General Education GEO Institute of Technology, Montclair, NJ Certificate
in C++ and Java Programming
Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook),
Syspro, Citrix, SAP, EDI, Roadnet,
Photoshop, Illustrator, InDesign, Quark, Flash, 3D Max,
Z Brush, Maya.
Freelance interpreter and translator, fluent in written and spoken
English and Spanish.