1. CV Victoria Scott
victoria.scott1985@gmail.com
With extensive experience in customer service,sales and admin support,I am looking for a new role that draws on these
skills.Iam clear and confidentover the phone and in person and am motivated by positive feedback from customers and
meeting targets. Following 11 months oftravelling and working overseas,I am now enthusiastic to continue my career in
the UK and am available to start immediately.
AS / A Level:
English Literature Spanish
Theatre Studies Travel and Tourism
March 2015:4 Weeks volunteer TEFL teacher,Laos
May – December 2015:Barmaid,Alicante
January 2012 - December 2014: Recruitment Consultant, Randstad, Swindon
• Interviewing candidates for employmentregistration
• Outbound sales calls and appointmentmaking with potential clients
• Clientmeetings,proposals and contractnegotiations
• Draft and upload ofjob advertisements
• Letter writing,contract filing
• Review of applicantCVs and short-listing
• Marketing campaigns via post,Linked In and telephone
• Answering candidate and clientqueries via telephone email and postand promptfollow up
• Weekly payroll of temporarycontracts
• New lead generation from local press and Linked In
December 2011 - December 2012: Sales Advisor, BSkyB, Swindon
• Actively pitching potential customers in shopping outlets to sell 12 month subscriptions to broadband and TV
services
• Continuouslyupdating myknowledge of products and offers via online courses
• Daily inputand processing ofsales in to the database
• Targeted sales and up-selling with a commission incentive
December 2010 - October 2011: Travel Consultant, Co-operative Travel, Swindon
• Identifying the needs and wants of the customer
• Building instantrapportwith the customer face to face and over the phone
• Following up all sales enquiries and updating the customer on availabilityand pricing
• Processing sales and bookings via the in-house database
• Customer invoicing
• Currency orders
• Foreign exchange bureau and till balance
November 2009 - June 2010: Cruise Host, Royal Caribbean, Miami
• Promotion and sales offacilities,services,products and excursions to meetdepartmenttargets
• Welcoming new guests on board,handling customer enquiries,complaints and problems
• Public speaking and microphone presentation to large audiences
• Training and mentoring new team members
• Event hosting and public relations
April 2004 - October 2008: Guest Entertainer - 5 summer seasons in the Balearic Islands / 2 winter seasons in
the Canary Islands
• Sales of activities and products
• Review of inventory and budget
• Coordination of sports program
• Microphone presentation in 4 languages