1. JEFFREY JAY
1501 East 4th
Street #13, Long Beach, CA 90802 • (562) 321-7010 • diverdownus37@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
• Twelve years of experience in Import/Export and Logistics Customer Service
• Proficient in Microsoft Word, Excel, Data Entry and Internet research
• Problem-solving, decision-making and customer service expertise
• Highly dependable, responsible, diligent and thorough
• Excellent communication skills; highly organized with the ability to handle multiple assignments
• Hard worker who exceeds expectations, able to work independently or as part of a team
• Exceptionally organized, resourceful and detail-oriented with a wide range of skills
• Ability to relate easily with people and to professionally represent my company
• Willingness to learn and flexible
• Positive attitude and excellent work habits; personal leadership and management skills
EDUCATION
LINCS Supply Chain Management – Customer Service 2016
Long Beach City College
LINCS Supply Chain Management – Supply Chain Management Principles 2016
Long Beach City College
Foreign Trade Institute, Long Beach, CA 2004
Import/Export Procedures Program Certificate
Lakewood Senior High School, Lakewood, CA Diploma
WORK EXPERIENCE
DHX, Dependable Hawaiian Express, Rancho Dominguez, CA
Traffic Coordinator 2014 - 2015
• Contacted ports to verify carrier bookings is cleared to allow containers to be ingated
• Updated data in the system for bookings first receive and cutoff date and times
• Managed the scheduling of pickup and delivery appointments for clients shipment
• Arranged transport of clients commodity from warehouse to clients specified destination
• Monitored the control board to insure orders are being dispatched to meet customers appts
• Coordinated Intermodal/FCL orders and manifest into the system accurately and timely
• Assisted customers with scheduling issues and resolve it in a timely manner
• Informed customers the status and delivery schedule of their commodity
• Maintained inventory of clients commodity in the warehouse
• Handled any special requests from customers
• Managed daily emails/phone calls from customers
• Directed customers questions/concerns to the correct department for handling and respond
with an answer to the customer
CNS Logistics, La Mirada, CA 2013 - 2014
Customer Service Agent/Logistics Coordinator
• Received dray orders from Hyundai for inland intermodal door move
• Dispatched dray orders to truckers to pick up containers and deliver to consignee
• Communicated with truckers for delivery appointments of clients commodity

2. • Informed Hyundai of the appointments of containers to be delivered
• Tracked and traced containers of arrival
• Communicated with BNSF or CSX for arrival of the containers
• Listened to customers with scheduling issues and resolve it in a timely manner
• Informed customers delivery of the freight
• Logged the arrival and departure of containers in HTMS
Toll Global Forwarding, San Pedro, CA 2006 - 2013
Drayage/Customer Service Agent
• Assisted customers with any issues and resolved problems in a timely manner
• Created work orders, checked availability and informed customers once available
• Kept customers well informed of any updates
• Responsible for bringing in all of the drayage containers to the yard
• Made appointments to have containers picked up from terminals
• Created breakdown, checked customers’ uploaded manifests for accuracy and created B/L for
domestic local deliveries
• Crossed trained with coworker’s accounts
• Created CFS work orders and submitted for PT (ABI) with Customs
• Provided and maintained high standards of customer satisfaction
• Communicate with carriers, vendors, government agencies, and customers
Menzies Aviation, LAX/Los Angeles, CA 2004 - 2006
Import/Export Customer Service Agent
• Assisted the drivers with deliveries for British Midland
• Logged in arrival of shippers in the booking consignments
• Manifested export flight (A to Z)
• Coordinated with warehouse staff on freight build-up
• Sealed and locked the trucks and inventoried ULD stock
• Checked for Customs clearance (IC, ID or IF)
• Logged the arrival and departure of flights in the booking consignments
• Arrived freight status in Customs AMS and informed customers of freight arrival
• Gained knowledge of AWBS Customs 3461 Immediate Entry Forms