1. Experience
Senior Move Manager, with a highly successful background in
Freight and logistics.
Committed to achieving and exceeding demanding targets and
business objectives while remaining focused on providing an
exceptional standard of service to international and local clients.
Address
removed
Phone
+ 353 86 176 1838
Email
Anemeric@gmail.com
Curriculum Vitae of Mrs. Alicia Emeric
Education
Secondary Education :
Pinetown Girls High School – Matriculated
Subjects Passed : English, Afrikaans, French,
Typing, Biology and Art
Training
Music, Grades 1 – 8 with :
Trinity College School of Music
The associated board of the Royal Schools of Music
University of South Africa
Completed Courses in Manual Bookkeeping
Personal details
Date of Birth : 11th
November 1978
Availability : 1 month notice required at
currently employer
Current Package :
Available on Request
I have worked in the Removals and Freight industry for nine years. I started my career in the industry as an internal sales
person in a removal company in South Africa. My experience in the industry extends through sales and operations and I
have gained a multifaceted knowledge of the business. I currently provide advice, training and expertise in the Dublin
office. I am the point of contact for pricing, advice on the internal system and guidance on logistics and operations.
My current position was a challenge to start and has equipped me with the skills and expertise to take the next step and
further myself.
A Bit About me

2. Alicia Emeric Work History
Crown Worldwide Group
Senior Move Manager June 2013 to Present
• The Move Managers report into me.
• Approve annual leave and manage the leave roster
• Approve and verify job costs – achieve and maintain target revenue margins
• Approve and verify invoices
• Manage the operations diary, liaise with crews and book in jobs
• Negotiate rates with shipping and airfreight providers. Maintain relationships with providers
• Update the Crown global pricing database with current sell prices for work within the ROI and Northern
Ireland.
• Collate and submit pricing for international tenders
• I am the key contact within the Dublin office for providing logistics information and proposals to Business
Development Managers and prospective clients
• Account management of one Global blue chip company.
• Quarterly accounts reviews.
• Visiting the homes of inbound VIP’s and Execs for my account to meet them on the delivery day and
provide them with a customised “Welcome Pack”
• Mobility– I have been working on expanding the Global Mobility in the Irish office with our largest account
and this year they have decided to move forward with the proposal. As part of the agreement, I will be
managing all of the global mobility until a suitable candidate has been trained to provide our client with
quality service, therefore I have presently been working on individual cases.
• Household Goods – in an effort to expand business with our account, in addition to dealing with individual
mobility cases, I agreed to take care of all of their household goods until we have sourced a suitable
candidate to assume the role
• Imports – Gather customs documentation and supporting paperwork for clearance on non EU shipments
and submit.
• Upon clearance, confirm suitable delivery dates and arrange crew and container haulage.
• Annual leave cover for Move Managers
• Target performance reviews twice annually for Move Managers
• Target Goal setting and one to one’s
• Collect customer feedback and address any negative feedback. Implement performance improvement
opportunities from negative feedbacks
• Raising and cancelation of insurance certificates
• Raising insurance claims and ensuring that relevant paperwork is accessible
• Quest – is a quality system that is in place to ensure that all Move Managers follow the move processes
from start to finish in order to delight the customer. I coordinate the daily tasks of the Move Managers to
ensure that targets are exceeded. I develop and implement corrective action plan where Move Manager
individual scores have gone below minimum.
• Responsible for developing and improving staff engagement.
• Approval of Intercompany incoming and outgoing invoices
• Liaising with the warehouse and arranging incoming and outgoing shipping containers.
About Crown Worldwide
Crown is a global unified organization that is made up of several divisions. Crown provides Assignment
Management services and complete Relocations for Multinational Companies and Government Organisations.
Crown has offices in more than 265 locations across the globe and has a true commitment to Corporate Social
Responsibility by supporting health, education and welfare projects across the globe.
Reason for wanting to leave Crown
Crown has afforded me the opportunity to grow and improve my skill set. However, I have reached my ceiling
in the Crown Dublin office and the only prospects for further growth in the organisation would be in the United
Kingdom and I do not wish to move my family to London.

3. Alicia Emeric Work History
Crown Worldwide Group
Move Manager May 2012 to June 2013
• Responsible for the door to door relocation of household and personal effects for Corporate assignees.
• Contacting assignee and introducing self within 24hours of receipt of the initiation from assignee’s HR.
• Sending introductory emails to assignees detailing the relocation process and customs clearance
requirements.
• Arranging an in home survey for assignee on a suitable date
• Once survey results are received collate pricing and submit quotation to assignee HR for approval
• Once approved, relocation is booked with either operations locally or if assignee is posted outside of
Ireland, book relocation with local Crown office.
• Collect all customs documentation and insurance application from the assignee
• Issue insurance certificate
• Keep assignee informed of crew arrival times.
• Contact assignee on the day of the relocation to ensure that the relocation is running smoothly and
address any issues or concerns.
• follow up with crew / local Crown office for volume finals after packing
• Arrange sea / airfreight
• Send piece counts, container and seal numbers to shipping line.
• Check and approve Draft BOL
• Upload all shipping documentation on internal system called Interact
• Follow up with destination office on arrival of goods.
• Assist customer as the point of contact until delivery of goods
• Send and collect customer feedback
• Enter feedback on Quest system
• Assist with quotation and sales for migrant customers
• I was also responsible for inbound shipments into Ireland
• Quotations and Move Management for Department of Foreign Affairs
Careline International
Surveyor / Move Consultant
May 2010 to May 2012
• Contacting potential customers to arrange in home consultations
• Visiting customer homes and conducting a physical assessment of household goods volumes and packing
requirements
• Costing origin, freight and destination charges and collating quotations for customers
• Following up on quotations and possibly re-quoting where necessary in order to secure new business
• Booking crew with operations
• Booking containers / airfreight
• Collecting acceptance forms, insurance documentation and customs paperwork
• Submitting passport copies and inventories to freight forwarders
• Submitting customs paperwork and relevant information to destination agents
• Sourcing and developing working relationships with destination agents in order to achieve and maintain
competitive pricing with distinct standard of service.
• Quotations, surveys and move management for Department of Foreign affairs
• Invoicing
• Insurance claims
• Maintaining up to date records on the company’s internal system called MoveMan
• I maintained a door to door relationship with my customers
Reason For Leaving
Crown Worldwide contacted me and offered me a position in their Dublin branch with growth opportunity.

4. Alicia Emeric Work History
Oman Moving and Storage
Surveyor / Move Consultant
June 2007 to May 2009
• Contacting potential customers to arrange in home consultations
• Visiting customer homes and conducting a physical assessment of household goods volumes and packing
requirements
• Costing origin, freight and destination charges and collating quotations for customers
• Following up on quotations and possibly re-quoting where necessary in order to secure new business
• Booking crew with operations at which point the file was handed over to the Move Managers
• Imports – job costing and quoting overseas agents for imports
• Keeping sales enquiries and logs up to date on internal system
• Costing, quotations and surveys for the Department of Foreign Affairs
Reason for Leaving
Oman was sold to a private entity who made over half of the office based staff redundant at the start of the
recession. I then took a career break for a year as I was pregnant with my last child at the time.
Elliott International Moving – South Africa
Internal Sales May 2006 to May 2007
• Contacting potential customers to arrange in home consultations for the surveyors
• Once volumes are received from the surveyors, costing origin, freight and destination charges and
collating quotations for customers
• Following up on quotations and possibly re-quoting
• Booking crew with operations
• Collecting acceptance forms and insurance documentation
• Keeping sales enquiries and notes up to date on internal System
• Handing file over to Move Managers
Reason For Leaving
My husband and I both decided to move to Ireland where I had already secured a position with Oman
Work History Prior to 2006
Prior to commencing a nine year career in Removals and Freight, I worked in accounts doing bookkeeping and paying
weekly and monthly wages.
I was working for a DVD distributor doing the above and taking care of his personal finances for his various properties and
his horses.
During my employ with him, I kept in contact with a few employment agents and identified an opportunity to grow in the
removal industry when they contacted me about a position in Elliott International.