1. Joyce So
t: 778.996.1712
e: kcso@sfu.ca
w: ca.linkedin.com/in/joyceso/KSC
Administrative Assistant | January 2015 – August 2015
Terry Fox Humanitarian Award
Marketing Coordinator | November 2013 – October 2013
SFU Human Resource Student Association’s HR Now Conference 2013
Marketing Experience
Technical Skills
About
- A backpacking-type traveller who is able to adapt easily to different environments
- Enjoy working in teams and independently
- A fact learner who is able to pick up and formulate ideas; enjoys improvising and
working at fast-paced environment
- Microsoft Office (Word, Excel,
PowerPoint, Outlook)
- Adobe Illustrator, Photoshop
InDesign
- Basic knowledge of HTML and CSS
- Social media platforms (Hootsuite, Twitter,
Facebook, Pinterest, LinkedIn, Wordpress, Blogspot,
WordPress, Tumblr
|- So, Kin Ching -
External Coordinator | June 2014 – Present
SFU Entrepreneur of the Year (SEY) 2014
Marketing Assistant | February 2016 – May 2016
ModGSI
- Designed posterse, program guides and other promotional materials using Illustrator and
Photoshop
- Promoted the event through advertising at an information booth and using social media
platforms, specifically Facebook
- Worked under pressure in a team of 9 with a strict one-month deadline
- Manage social media accounts, such as Facebook, Pinterest, Twitter, Google+, and
Instagram, via Hootsuite
- Monitor statistic results and feedback using of social media accounts using Hootsuite and
creating a respot for reviewing and improving marketing strategies
- Design and create promotional material, such as signs for the store, using Illustrator
- Research and write informative blog entires on Wordpress every week
- Created itineraries and coordinated with hotels and caterers across Canada for the
Provinicial Interviews
- Assisted with receiving and reviewing incoming applications; selecting prelimnary
candidates for the first review interview round
- Processed quarterly and monthly donations using TD Merchange Services, as well as
preparing tax receipts and assisting with income tax statements
- Assisted with daily administrative duties, such as managing incoming documents for
scholarship renewal and confirmation for scholarship payments
- Developed and maintained long-term relationships with local businesses and corporations
- Secured $15,000 of monetary sponsorship, as well as, in-kind sponsorship to fund the
program through cold-calls and cold-emails
- Ensured sponsors receive their benefits; created and scheduled promotional posts on
Twitter and Facebook for sponsors
- Created a sposnsorship package, contracts and invoices for sponsors

2. Simon Fraser University | 2012 – Present
Floral Clerk | August 2014 – January 2015
Terra Plants & Flowers
Richmond Secondary School | 2012
Director of Volunteers | June 2013 – September 2013
SFU Interactive Arts & Technology Frosh 2013
Library Assistant | October 2013 – December 2013
Simon Fraser University WAC Bennett Library
Education
Customer Service Experience
Clerical Experience
t: 778.996.1712
e: kcso@sfu.ca
w: ca.linkedin.com/in/joyceso/
- Graduated with an International Baccalaureate Diploma
KSC
Interests
- Enjoy experiencing different cultures and travelling; backpacked Southeast Asia
- A film fanatic who enjoys watching anime, dramas, and historical documentaries
- Spends an adequate amount of time weight lifting and pracitcing yoga
Customer Service Respresentative | February 2016 – Present
Lockdown Escape
- Provide customer service, such as explaining safety instructions and giving hints during
games, in Cantonese, Mandarin and English
- Paid attention to details while cleaning and setting up the escape game rooms
- Processed payments in cash, credit and debit payments and managed game bookings
using Bookeo; confirming bookings via the phone
- Recruited, trained an managed over 50 volunteers
- Planned the event and orientations with the executive team of 9 for 3 months through
weekly meetings
- Interacted with all the volunteers in-person and through e-mail to provide instructions
and informative updates
- Processed online, in-person, and phone orders in a friendly, professional manner
- Maintained a smooth delivery process of daily orders by ensuring there are no errors
in the orders
- Paid attention to details on all incoming orders, managing the till, while performing
floral duties of cleaning flowers and wrapping roses
- Completed data entries and book scans under strict deadlines while handling old
artifacts with care and precision
- Worked in a team to complete tasks and followed-up with indiviual projects
- Organized, transferred and digitized files, textbooks and other resources
- Communication major who has taken design, computer science and business courses
- Competed in SFU Peak Performance Case Competition in July 2013 where a 12 minute
business proposal was created in 24 hours and presented to a panel of guest judges;
prepared for through a rigorous 10-week training
- Placed 3rd for SFU Social Innovation Case Competition 2013 in March