Emmah Mutisya is a Kenyan citizen seeking a career opportunity in customer service. She has over 5 years of experience in roles such as administration, research, secretarial work, and event organizing. Her educational background includes a diploma in tours and travel and certificates in professional end user skills and life skills training. She is proficient in English and Swahili and enjoys traveling, making friends, reading, and cooking. References are provided.

1. emmah_mutisya@yahoo.com
Mobile:+254 726 979 561
Personal Data:
Gender :Female
Date of birth :25th June 1987
Nationality: Kenyan
Marital Status: Single
Passport no: B139210
Languages known:
English and Swahili
Interests and
Hobbies :
 Traveling
 Making new friends
 Reading books
 Cooking
Mutisya Emmah Kuthea
Career Objective
 To participate and contribute to the best practices in superior customer service
delivery in all levels of management in an organization through continuous
learning of existing and new skills and practices.
 To attain high efficiency and effectiveness in an environment that will enhance
my career and enable me to develop intellectually and socially.
 To actively participate in running a progressive organization where my talents
and potentials will improve the quality and service delivery.
 To work for a competent, dynamic and challenge oriented service organization
to integrate the theories, principles and concepts learned in my field. Moreover,
apply the same in meeting the problem solving desires of an organization and
its strategic goals. This is all geared towards public relations and improving the
customer relationship with the establishment.
Personal attributes
 Proven ability to conceptualize, plan and execute ideas as well as impart
knowledge and skills.
 Reliant and self-motivated, being energetic and positive in outlook with hands
on approach in seeing things through completion.
 Ability to work in a multicultural environment and establish a harmonious
working relationship.
 Excellent written and communication skills.
 Hardworking, innovative and self-driven individual working under minimal
supervision; and a team player
Academic record
May 2011- April 2012 Zetech College
Diploma Tours and Travel Foundation Level (IATA)
Oct 2011 – Dec 2011 Zetech College
Certificate in Professional End User
Jan 2003 – Nov 2006 AME School
KCSE
Jan 1994 – Nov 2001 KyambaiPri School
KCPE
RESUME

2. Professional Experience
BLACK HAMMOCK
Date: MAY 2015 to Date
Role: Administrator
Main Responsibilities
 Office operations
 Communication and correspondence
 Managing Projects
 Preparing Quotations
 Preparing tour Packages
 Preparing Itineraries
 Preparing Invoices and Receipts
 Sales and Marketing
DISTINCT COMMUNICATIONS
Date: FEB 2013 to 2014
Role: Researcher
Main Responsibilities
 Customer service
 Data collection
 Data entry
BENJILA BUILDING & CONSTRUCTION COMPANY
Dates : 2011 - 2013
Role: Secretary
Main Responsibilities
 Maintaining effective records
 Communication and correspondence
 Ensuring meetings are effectively organized and minutes taking
 Handling visitors
LEKI CASTING AGENCY
Date: March 2010 to 2011
Role: Brand ambassador
Main Responsibilities
 Customer Service
 Supervising Sales and Marketing, Promotion and Activations activities.
 Employee Recruitment (processing of application, interaction, interview
tools and appointment)
 Record Management and Documentation.
EDISA INVESTMENTS
Date June 2009 – 2011
Role : Event Organizing
Main Responsibilities
 Customer service
 Event organizing
 Booking clients' events
 On location service provision
 Stage and Flower arrangement

3. Leadership Roles
 Class Representative – Spanish class Zetech College
 Member of Drama club – Zetech College
 Member of Tourism club – Zetech College
Other Training
9th
Feb – 13th
March 2015 Co-business Values Training – World Bank and KEPSA
(Kenya Institute of Management studies)
16th
Jan 2015 Volunteer at Watoto Wetu in Kariobangi under Touch a
Soul Foundation
1st
Dec – 12th
Dec 2014 Certificate in Life Skill Training
5TH
Feb 2011 Volunteer (Huruma Madoya Slum Children’s Home)
mentor and Trainer
Dec 2006 – March 2007 Certificate of complication on 20 Modules of Digital
Opportunity Trust Kenya – Reach Up Programme
Referees :
1) Mr. Munyaka Njiru
Director – Expeditions
Black Hammock
P.O. BOX 66530-00800
Nairobi, Kenya.
Tel: 254 725 157 834
Email: expeditions@blackhammock.co.ke
2) Mr. Anthony Njoroge Gachwe
Director
Penja Building & Construction Ltd
P.O BOX565-00100
Nairobi ,Kenya
Tel: 254 711 131203
Email: anthonygachwe@yahoo.com
3) Ms. Sylvia Gathenya
Manager
Distinct Communications
Tel: 254723 461 237
Email: slygathenya@yahoo.com