Lydia Olds is seeking a position that utilizes her skills in project management, customer service, and enrollment. She has over 6 years of experience coordinating events, trainings, and marketing activities for a real estate agency. Previously, she served as a front office coordinator for a school district and teacher's aide at a daycare center. Her skills include customer service, Microsoft Office, accounts receivable/payable software, budget preparation, and communication.

1. LYDIA OLDS
661•487•0872
9809 Boothbay Harbour Dr. Bakersfield, CA 93314
Lydiaolds1@gmail.com
OBJECTIVE
To utilize my skills in project management, customer service and enrollment to meet the organization’s
goals as I pursue new experiences and challenges.
EXPERIENCE
Watson Realty ERA | 9101 Camino Media, Bakersfield CA
Agent Relations Coordinator March•2014 – Present
Primary function is to provide admin support to the Director of Marketing and Sales Manager.
Supporting tasks include: Creating, organizing and implementing events and functions that will educate
and motivate Real Estate Agents toward greater success.
Event Coordination –
 SALES MEETINGS – Booking, scheduling and organization of all aspects of the meeting. I am
responsible for booking guest speakers, organizing funds and materials from sponsors and
creating presentations for speakers.
 SALES CONTESTS – Designed to motivate and inspire our agents to push themselves to
achieve their business goals. I am responsible for creating and promoting this event to our
agents. This includes budget preparation, project management and raising funds for event
through sponsorships.
 AWARDS CEREMONY – Organize and schedule all aspects of this event. - Circle of Excellence
Photoshoot – Invitations with RSVPs – Ordering awards – Booking the venue/catering –
Generating Sponsor letters – Coordinating event photography – Tracking budget/income from
sponsors/expenses
 CHRISTMAS PARTY – Arranging and planning all aspects – Venue – Invitations – Budget –
Décor – Speakers/Special Guests – Dinner – Photography – Charity Raffle and Raffle Baskets
Trainings –
 NEW AGENT TRAINING – Coordinating all aspects of training – scheduling speakers, both in-
house and external – coordinating week long training calendar – choosing training topics that
best suit the needs of our current housing market – assembling agent workbooks and keeping
them on task

2. LYDIAOLDS
 IN-HOUSE TRAINING – Coordinating and scheduling training calendar – booking speakers,
both in-house and external – posting calendars and reminders – encouraging agent participation
with in-house promotion
Marketing Support –
 PROJECT MANAGEMENT – I am responsible for monitoring the daily project load in the
marketing department and handling all marketing calendars – making sure the graphic designer
stays on task through a spreadsheet that is updated daily
 SOCIAL MEDIA – Monitor all social media on behalf of the company through the use of
Engage121(a social media software platform), Facebook and Twitter.
 WEBSITE MAINTENANCE – I handle minor updates including, adding and removing agents
and updating photos and bios
 AGENT/STAFF EMAIL SUPPORT – Through AppRiver(an online email platform) I assist in
assigning both agent and staff email addresses as well email forwarding and continuous
updates.
 INTERNAL COMPANY BRANDING/MESSAGE PROMOTION – I am responsible for marketing
all events and trainings to our agents and staff – Photos – Posters – Brochures – Flyers – Email
Blasts
Norris School District | 6940 Calloway Dr. Bakersfield CA
Front Office Coordinator April•2013 – March•2014
In this position, I functioned as the front office liaison between the parents and faculty. I monitored the
daily operations and oversaw the employee work shifts as they provided service for over 285 students
as well as compiled reports detailing any incidents' or areas of concern to the school district.
I was promoted to this position from the position of student aide. I was awarded this promotion as a
result of my consistent ability to produce positive results that contributed to keeping us a top 100 school
in the United States.
A Good Time Out | 3400 Calloway Dr. #501 Bakersfield CA
Teacher’s Aid/Co-Leader April•2011 – April•2013
• Taught and trained over 30 Preschoolers in full service day care
• Led preschool staff when needed
• Managed front-desk and customer service issues
• Assisted with other duties and responsibilities when needed
Horner Chiropractic | Denver, CO
Receptionist/Front Tech August•2008 – March•2011
• Performed receptionist, customer service and office manager duties at chiropractic clinic
• Scheduled appointments, handled insurance claims and payments, coordinated local
chiropractic events

3. LYDIAOLDS
• Performed therapeutic procedures on patients
SKILLS
 Excellent Customer Service
 Proficient in Microsoft Office including Publisher & PowerPoint
 Superior organization and time management abilities
 Advanced use of accounts payable and receivable software
 Experienced in performing in highly stressful situations
 Preparing and monitoring budgets
 Record keeping and report preparation methods
COMMUNICATION
I consider good communication to be a vital part of any work environment and make it a priority to
appropriately communicate with my co-workers and ensure that my direct supervisor is informed of my
current tasks and projects.
WORK ETHIC
I pride myself on being a person of my word and someone who follows through on every task that I am
assigned. If I begin a project, I see it through to completion. Customer service and maintaining good
relationships is of paramount importance to me. I hope to leave every project and/or work environment
better than I found it.
REFERENCES
Melissa Sullivan - Director of Operations – Watson Realty ERA
661-204-6618
John Glentzer - Realtor – Watson Realty ERA
661-331-2947
Fred Green - Investment and Compliance Advisor – Bolthouse Properties
661-330-1476