The document provides a summary of Crystal Lee's work experience and qualifications. It outlines over 3 years of supervisory experience in the food and beverage industry supervising over 20 employees at a time and organizing large events. Currently, Crystal Lee works as a Supervisor and Certified Trainer at Olive Garden in Murray, UT where she trains servers, bartenders, and To-Go specialists and acts as an assistant manager. Previously, she worked at Comcast Dispatch in Salt Lake City providing technical support and performing quality control.

1. CRYSTAL LEE
3505 W. 5660 S. Taylorsville UT 84129 (801) 428-7069 lunarrays80@gmail.com
Reliable hard worker with vision and a passion for success. Self-disciplined, detail orientated, team
player, problem solver, creative, and continuous collaboration to gain accomplishments. Over 3
years supervisor experience in food and beverage industry supervising over 20 employees at a
time, organized large scale events, including weddings and banquets.
AREAS OF EXPERTISE
Event Coordinator
Billing
Creative planning
Increased sales
Change Management
Product reconcile
Team Building
Comprehensive
Diplomat
Trained in back-of-house
Customer Orientated
Results Focused
PROFESSIONAL EXPERIENCE
Olive Garden, Murray, UT (2011 – Current)
Supervisor – Server — Certified Trainer
May 2014 – Current
Certified Trainer. Trained servers, bartenders, and To-Go specialists. Supervisor, Acting as
assistant Manager on Business overflow. Coaching employees on service standards,
appropriate behavior, customer quality assurance, conflict resolution. Trained in back-of-house
operations, quality, standard procedures, grill, sauté, production.
October 2011 – May 2014
Server, Bartender, To-Go Specialist. Provided genuine hospitality, friendly and engaging
service while creating rapport with guests, displayed knowledge and enthusiasm about the
restaurant’s menu and products. Quickly recorded accurate transactions in MICROS,
addressed diner complaints with kitchen staff and resolved issues quickly and efficiently. Made
and served mixed drinks, specialty drinks, and espresso. Completed all point of sale opening
and closing procedures, including counting and logging contents of cash register.
Comcast Dispatch – Salt Lake Region
July 2008 – July 2010
Provided tech support such as provisioning modems, activating video equipment, and
identifying line issues. Quality control, assessed orders and accounts to verify accuracy.
EDUCATION
2012-2014
General studies/Nutrition Health Sciences Salt Lake Community College, Taylorsville Utah