Margaret-Ann Brown is a motivated employee seeking a management position to utilize her skills and experience. She has experience training employees and ensuring positive customer experiences through various food service roles over 15 years, including as a lead at Applebee's. Her goal is to help others grow and develop through mentoring and leadership.
Business accomplishments w j ryans 092316Julie L. Ryan
Professional Analysis and Overview: Management/Supervisor/Training and development of staff/ Project Management. Sales, Profits, Productivity, Results. Customer Service/Retention. Conflict Resolution. Detailed Implementation and satisfaction. Outgoing/easy-going, personable, Proactive employee. What can I do for your company? Let me help you.
* Excellent Oral/Written Communications
* Outdoor Adventurer/Foodie/Travel/Photography/Culinary and Cuisine Connoisseur
A motivated people person with strong analytical skills allowing the organizational structure for the customer to express and receive desired outcomes for the continued success of their business. Possessing proven cultural sensitivities in a diverse value system for the professional relationship to flourish over a lifetime; creating a relationship that will exemplify trust, respect, and quality. Advancing and accomplishing the need of the customer as well as all stakeholders.
1. Margaret-Ann Brown
(757) 935-8719 ● theemajc4@gmail.com
OBJECTIVE/SUMMARY
Motivated employee dedicated to furthering and guiding fellow coworkers, customers, and higher ups within the organization. My
goals are to advance into a management position to use my skills and experience to help others grow and develop as employees and
individuals.
• Practiced training skills based on corporate instructions.
• Validated organization and management skills shown through dynamic work experience.
• Leadership traits demonstrated through organizational roles.
LEADERSHIP and WORK EXPERIENCE
Ruby Tuesdays Wilmington, NC
Server March 2016-Present
• As a server with Ruby Tuesdays, I work with my coworkers to ensure proper procedures are followed and customer service is
properly executed.
• Handled guests when they had complications to ensure all guests left happy and returned.
• Consistently bring in $10,000 monthly working 35-40 hours a week, averaging $500 daily.
Applebee’s Neighborhood Bar and Grill
North Carolina
Lead Front of House February 2013-March 2016
•As an Expert Certified server at two locations, I was an extension of the management team and was responsible for helping
management in their daily tasks.
•Consistently ranked in the top three of twenty-one servers for sales, bringing in around $10,000 monthly.
• Regularly worked with repeat customers who requested my services in order to facilitate sales.
• Counseled and mentored new employees to decrease turnover rate.
• Work as part of a team with managers to ensure a positive dining experience for all guests and secure repeat business.
• Using LAST (Listen, Apologize, Solve, Thank), I was able to handle customer complaints effectively and efficiently.
McDonald’s Corporation Virginia
Certified Shift Leader March 2006-August 2008
• Handled $1,700 and $2,200 per shift.
• Trained employees to facilitate proper and safety standards.
• End of shift inventory control to ensure food costs were kept at par
Emergency Department
Secretary October 2000-June 2002
• Making and receiving at least thirty daily medical phone calls regarding: transportation, patient care, retrieving patient
medical records to assist medical staff in proper patient attention.
• Trusted to document and handle confidential and secure patient records.
• Handled processing of new patient registration to secure initial patient confidence in organization.
• Responsible for executing orders made by physicians.
EDUCATION
Tidewater Community College January 2012-May 2012
Prerequisites for Surgical Tech Programs
GPA: 3.6
Lakeland Community College May 1988 M
Associates in Arts
Concentration: Social Work
GPA: 3.8
HONORS
• Expert Certified at Goldsboro Applebee’s
• Expert Certified at Leland Applebee’s
• Lead Front of House at Leland Applebee’s
SKILLS/STRENGTHS
• Mentoring abilities