Margaret-Ann Brown is a motivated employee seeking a management position to utilize her skills and experience. She has experience training employees and ensuring positive customer experiences through various food service roles over 15 years, including as a lead at Applebee's. Her goal is to help others grow and develop through mentoring and leadership.

1. Margaret-Ann Brown
(757) 935-8719 ● theemajc4@gmail.com
OBJECTIVE/SUMMARY
Motivated employee dedicated to furthering and guiding fellow coworkers, customers, and higher ups within the organization. My
goals are to advance into a management position to use my skills and experience to help others grow and develop as employees and
individuals.
• Practiced training skills based on corporate instructions.
• Validated organization and management skills shown through dynamic work experience.
• Leadership traits demonstrated through organizational roles.
LEADERSHIP and WORK EXPERIENCE
Ruby Tuesdays Wilmington, NC
Server March 2016-Present
• As a server with Ruby Tuesdays, I work with my coworkers to ensure proper procedures are followed and customer service is
properly executed.
• Handled guests when they had complications to ensure all guests left happy and returned.
• Consistently bring in $10,000 monthly working 35-40 hours a week, averaging $500 daily.
Applebee’s Neighborhood Bar and Grill
North Carolina
Lead Front of House February 2013-March 2016
•As an Expert Certified server at two locations, I was an extension of the management team and was responsible for helping
management in their daily tasks.
•Consistently ranked in the top three of twenty-one servers for sales, bringing in around $10,000 monthly.
• Regularly worked with repeat customers who requested my services in order to facilitate sales.
• Counseled and mentored new employees to decrease turnover rate.
• Work as part of a team with managers to ensure a positive dining experience for all guests and secure repeat business.
• Using LAST (Listen, Apologize, Solve, Thank), I was able to handle customer complaints effectively and efficiently.
McDonald’s Corporation Virginia
Certified Shift Leader March 2006-August 2008
• Handled $1,700 and $2,200 per shift.
• Trained employees to facilitate proper and safety standards.
• End of shift inventory control to ensure food costs were kept at par
Emergency Department
Secretary October 2000-June 2002
• Making and receiving at least thirty daily medical phone calls regarding: transportation, patient care, retrieving patient
medical records to assist medical staff in proper patient attention.
• Trusted to document and handle confidential and secure patient records.
• Handled processing of new patient registration to secure initial patient confidence in organization.
• Responsible for executing orders made by physicians.
EDUCATION
Tidewater Community College January 2012-May 2012
Prerequisites for Surgical Tech Programs
GPA: 3.6
Lakeland Community College May 1988 M
Associates in Arts
Concentration: Social Work
GPA: 3.8
HONORS
• Expert Certified at Goldsboro Applebee’s
• Expert Certified at Leland Applebee’s
• Lead Front of House at Leland Applebee’s
SKILLS/STRENGTHS
• Mentoring abilities

2. Margaret-Ann Brown Resume p.2
• Leadership traits • DineEquity software familiarity
REV. 2/2013