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DAVID R. Boutwell
2152 Flagstone Court, M1 ~ Greenville, North Carolina ~ 27834
910.386.2340 ~ chefboutwell@gmail.com
STORE MANAGER
Highly skilled and overtly individual-focused leader possessing a strong commitment to the
development of customers, staff, and providing a stimulating, safe, and motivating work
environment. Dynamic visionary leader and solid team player with a proven track record in
collaborating with the Walmart community, decreasing theft, increased customer service satisfaction,
and maintaining excellence in business. Trustworthy professional with superior communication
skills to develop strong and lasting relationships with all members of the Walmart culture and
surrounding community.
 Pro-active Assistant Store Manager in “big box” retail and food service settings who
consistently serves the customers while maintaining focus on the responsibility of sales and
employee development. Ability to oversee all facets of the store while adjusting to various
services and needs.
 Dedicated customer service manager in “big box” retail and food service settings who
unswervingly ensured record-high customer satisfaction rankings, improvements to the
bottom line, and turnaround of underperforming operations.
 Respected builder and leader of customer-focused teams who instills a shared, enthusiastic
commitment to customer service as a key drive toward company goal attainment. Lead by
example and guarantee the execution of all safety, security, quality and store operations
policies.
Areas of Expertise:
Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training
Complaint Management & Resolution Front-end & Layaway Supervision Cost-reduction Strategies
Retail Operations Management Sales & Margin Development Order Fulfillment
Microsoft Applications Web Design
EDUCATION & CREDENTIALS
Certified Advanced Graduate Studies (Present); Major: Business Administration
University of Phoenix ~ Phoenix, AZ
Bachelor of Science in Business Administration (2012)

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University of Phoenix ~ Phoenix, AZ
PROFESSIONAL EXPERIENCE
WALMART ~ Greenville, NC 2014-
Present
Assistant Store Manager
WALMART ~ Clayton, NC 2012-
Present
Assistant Store Manager
Fundamental Responsibilities. Entrusted with making area-specific merchandising,
operations and people development decisions, including budgeting/forecasting and assessing
economic trends and demographic information. Ideas and sales strategies ensured the success
of the electronics, connection center, photo, and toys departments and created opportunities
for new growth. Contributed to Wal-Mart’s sustainability efforts, such as waste and energy
reduction, to achieve positive environmental, socioeconomic and business impact. Familiar
with all aspects of running a multi-million dollar business, including leadership,
merchandising, customer service, inventory, profit/loss and civic responsibility.
Demonstration of the highest of ethical standards, a passion for excellent customer service, an
appreciation for diversity (in culture, style, views), as well as the ability to foster a supportive,
collaborative and productive environment. Exceptional communication, customer service and
interpersonal skills with prioritization given to analytical and problem resolution capabilities.
WALMART ~ Jacksonville, NC 2009-
2012
Front-end Customer Service Manager, 2012
Layaway Customer Service Manager, 2011-2012
Electronics Associate, 2009-2011
Fundamental Responsibilities. Promoted to manager position to recruit, train and supervise
25+ customer service representatives and cashiers. Foster an environment in which guests
enjoy high levels of service and employees are motivated to deliver top performance. Manage
front-end operations to ensure friendly and efficient transactions at checkout. Effectively
helped run Layaway with no errors leading to a highly profitable area.
HAM’S RESTAURANT ~ Kinston, NC 2004-
2006
Kitchen Manager, 2005-2006
Prep and Line Cook, 2004-2006

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Fundamental Responsibilities. Advanced to increasingly responsible positions, culminating
in management role for a full-service restaurant. Directed 18+ employees and managed P&L,
sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and
safety and complied with regulatory guidelines.
DOLLAR GENERAL ~ Kinston, NC 2002-
2003
Third-key Associate, 2002-2003
Advanced to increasingly responsible positions, culminating in management role. Directed
10+ employees and managed P&L, sales, inventory, merchandising and cost controls.
LOWE’S FOOD ~ Kinston, NC 2000-Store
Closing
Grocery Clerk, Dairy/Frozen Food Clerk, Bakery/Deli Clerk, 2000
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST