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Effective communication 2018 sl
- 2. Communication is a 2-way process • Communication skills involve: • Listening to others (Receiving) • Asserting/ Expressing (Sending) • Barriers to communication can lead to misunderstanding and confusion sender receiver sender receiver values and attitudes “generation gap” Cultural differences language noise hearing message
- 4. 4 • The process by which information is exchanged between individuals, departments, or organizations • The lifeline of the Core Team • Effective when it permeates every aspect of an organization Communication is… Assumptions Fatigue Distractions Sleep
- 5. Sep 2018
- 6. Effective Communication Skills Effective Communication skills Eye contact & visible mouth Body language Silence Checking for understanding Smiling face Summarising what has been said Encouragement to continue Some questions
- 8. Barriers to Effective Communication Barriers to effective communication Language NoiseTime DistractionsOther people Put downsToo many questions Distance Discomfort with the topic Disability Lack of interest
- 9. Selective Listening • Selective listening is the act of hearing and interpreting only parts of a message that seem relevant to you, while ignoring or devaluing the rest. • Often, selective listeners will form arguments before they’ve heard the full story, making them not only poor listeners, but poor speakers too! • $400 million dollar project • Answer five questions after watching the video.
- 10. The Art of Listening • “If we were supposed to talk more than listen, we would have been given two mouths and one ear.” • Mark Twain
- 11. Five Questions • What were they doing when the deck collapsed? • How many hospitalized overnight? • Where did the other casino collapse happen? • What did the Ironworker superintendent say about inspections? • When was the casino schedule to open?
- 14. E-mail Etiquette E-Mail • Written communication • Grammar, spelling, and punctuation are important • Confidentiality concerns • Be mindful of content • Use “out-of-office rules” • Alternate contact • Short and sweet 10/5/2018 14
- 16. Email FAX Text “We often send negative email to avoid talking to each other.” Frank Blasi
- 17. Designer - 1 Runner - 1 Builders 2+ QC – pass or Fail - 1 4 blocks 4 colors
- 19. Each one gets 1 step to write on board