For Class Room Discussion Discuss the meanings of: Communication Barrier What do you understand by the term “barriers to communication”. State all the barriers that you can think of that impact your day-to-day communication. Which of the barriers to effective communication is the most difficult to deal with? Explain.
IntroductionCommunication is the process of transferringknowledge, ideas, information and thoughts from oneperson to another or a group of people.Though we live in the Information Age, communicationbarriers always exist.
What is a barrier?Barrier is something that obstructs or blocks.
What is barrier in communication?Barriers to communication are the hindrances ordifficulties involved in the process of communicationwhich distort the message from being properlyunderstood by the receiver.Task: List any 5 barriers to communication.
Barriers – An Analysis A barrier can occur at any point in the communication process. Barriers keep us from understanding other’s ideas and thoughts.Have you ever been talking to some one and theymisunderstood what you were saying?Why do you think that happens?
Common Barriers To Communication Physical barriers Psychological barriers Semantic barriers Personal barriers Organizational barriers Social barriers Cultural barriers Ethical barriers
Physical Barriers Noise Any sound that prevents a person from being heard. Example: Ringing telephones inside the room or noise of traffic/aeroplanes outside the building or noise of machines in factories. (Physical noise interferes with a speakers ability to send messages and with an audiences ability to receive them.) Time & Distance Receiver has no time to listen Too much distance between the sender and receiver Defects in the medium of communication Example: Bad network, interruptions in telephone)
Psychological Barriers Emotions Play an important role on how we perceive a message. The same message can be interpreted in a different way when we are angry or when we are in a calm and composed mood. ► Play Audio No.1 Lack of Self Confidence When there is distrust due to fear, suspicion, dishonesty between the sender and receiver of communication, the sender will lack confidence in conveying the message.
Psychological Barriers Selective PerceptionWe all perceive only the part of message which is of our interestbased on our past experiences and background. LazinessAuthorities/managers sometimes assume that a message hasalready been spread and hence will not pass the messageformally.
What To Do Consider the cultural make up of the intendedaudience. Seek to understand the differences. Frame the message in such a way that it conveyswhat you mean and also takes those differences intoaccount.
Semantic/Language Barriers Lack of common language Two persons cannot communicate properly unless they have a common language. Variance in expression or colloquialism is common even among those who speak the same language. Example: When Betty moved to Canada from England, she realized that many expressions she used were interpreted differently in her new country. One day she was sitting around a table with her co-workers discussing the time each got up in the morning to get ready for work. When it came to her turn, she said, “My husband knocks me up every morning at 7:30”. It was only after the laughter had died down did someone explain to her the North American meaning associated with what she had just said.
Semantic/Language Barriers Poor vocabulary If a person fumbles or cannot use right word at the right time, his/her messages cannot be received correctly. Poor grammar, punctuations Essential in framing correct sentences without distorting the message Use of jargons Avoid technical words and metaphors as far as possible.
What To Do Minimize the use of slang and idioms whendelivering the message Keep the language simple and free from jargons andmetaphors. Make clarity and simplicity the goal over showcasinglinguistic ability.
Social Barriers This is a huge barrier to communication and includes many factors such as, conflict, violent and abusive situations, ability to read and write in a particular language or style. In any conversation, it will be almost impossible to converse with the other person if one part of the conversation is violent or abusive. This violent or abusive nature may be because they have a troubled past, and as a result they will have low self esteem which could have caused them to be abusive and violent.
How to Overcome?To overcome the social barrier, First, you have to build a good relationship with the person so that he/she will feel more secure in your company and will also trust you more. Or, if the person did not want to communicate with you at that time you could always delay the time until he/she has calmed down.
Personal Barriers Personal AttitudeWhen the person who delivers the message is not comfortablewith the message, he/she cannot deliver it properly. Lack of Confidence in SubordinatesIf there is no good relationship between managers andsubordinates, subordinates will not communicate effectively. Message OverloadIf too many messages are going on in the mind, one cannotcommunicate information to others properly.
Few Other Personal Barriers Level of interpersonal trust between people Stereotypes and prejudice Egos Poor listening skills Tendency to evaluate or judge a sender’s message Inability to listen with understanding
Organizational Barriers Wrong Choice of MediumCan choose from oral, written, visual communication Status RelationshipsMessages will not be reported properly if subordinates are scaredof the managers Lengthy ProcessIf the hierarchy is too long, any communication (upward ordownward) will take a long time to reach persons.
Cultural Barriers Cultures provide people with ways of thinking--ways of seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the "same" language. Many factors make up what we refer to as “culture”, but mainly the cultural difference is about attitudes and beliefs that come from our personal environment and experience. Two people could get the same message but interpret it in two entirely different ways because their cultures and language differ.Example:Scandinavian vacuum manufacturer, Electrolux used the following advertisement in anAmerican campaign: "Nothing sucks like an Electrolux”.This was developed for the Scandinavian advertising campaign and used in America withoutany modification. (In American English, “sucks” is very bad or very annoying)
Ethical BarriersBarriers to ethical behaviour in business organizationsare: moral silence - failing to speak up about issues that are known to be wrong moral deafness - failing to hear or attend to moral concerns raised by others moral blindness – failing to recognize the moral implications of actions
Overcoming the Barriers Take the receiver more seriously Think more clearly about the message Deliver messages skillfully Focus on the receiver Use multiple channels and encoding Secure appropriate feedback