“A barrier to communication is something that
keeps meanings from meeting”.
- Reuel Howe
“No man means all he says, and yet very few say all
they mean, for words are slippery and thought is
- Henry Brooks Adams
Thinking and Communication Skills – Week 4 Barriers to Communication
1 2 3 4 5 6
1 2 3 4 5 6
Communication Path with Physical
Defect in the medium.
Degree of personal shyness
Lack of confidence
Lack of Subject Knowledge
Assuming that the audience
has the knowledge or
capacity to understand the
Perceived status particularly
if we think that the person
we’re communicating with
is of much higher or lower
status than we are.
Values and beliefs.
Use of gestures.
Being a "fixer"
OTHER VERBAL BARRIERS
Time and timing barriers.
Lack of feedback.
Nonverbal Communication Barriers
Flashing or rolling
Quick or slow
Arms crossed, legs
Gestures made with
Poor personal care.
Staring at people or
avoiding eye contact.
Culture that discourages informal
communication by insisting on putting
everything in writing.
Lack of appropriate communication c
Culture of individualism that makes it
difficult to obtain a corporate view.
Culture that discourages individual
Culture of conflict that leads to
information being distorted or withheld.
WAYS TO OVERCOME ORGANIZATIONAL
Be clear in your own mind about what you
want to communicate.
Step into the receiver’s shoes and anticipate
the impact of your communication.
Use feedback to encourage two-way
communication and check understanding.
When possible, communicate directly, face-to-face so
that you can use non-verbal signals.
Limit the number of links in the communication
chain. The last point is particularly important within
the context of organizational communications. Try to
avoid messages being diffused through various levels
of management; they may well get distorted as they
move downwards or upwards.
WAYS TO OVERCOME BARRIERS
Send clear, concise messages.
Learn to use feedback well.
Hear and correctly understand messages someone is
sending to us.
Be sensitive to receiver’s point of view.
Listen to UNDERSTAND!
Use proper channel(s). Learn to use channels well.
Work at improving communication skills.
Use direct, simple language, or at least use
language appropriate to the receiver.
Learn to use supportive communication, not
Before I can walk in another
I must remove my own.