The importance of Communication skills


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These slides contain the matter related with Oral Communication's definition, Advantages, Disadvantages,and Communication process

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The importance of Communication skills

  1. 1. The Importance of Communication Skills Unit 1 1
  2. 2. Communication? • The activity of conveying information through the exchange of Thoughts Messages Information Speech, Visuals, signals, writing, or behavior. 2
  3. 3. Oral Communication? • Communication through mouth. • Includes individuals: Conversing with each other Telephonic conversation. 3
  4. 4. Forms of Oral Communication • Speeches • Presentations • Discussions • Gossip • Public Speaking • Debates 4
  5. 5. Advantages of Oral Communication • High level of understanding and transparency as it is interpersonal • No element of rigidity in oral communication. There is flexibility for allowing changes in the decisions previously taken. 5
  6. 6. Advantages of Oral Communication • The feedback is spontaneous. • Thus, decisions can be made quickly without any delay. • Not only time saving, but it also saves upon money and efforts. • Best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over. 6
  7. 7. Advantages of Oral Communication • Essential for teamwork and group energy. • Promotes a receptive and encouraging morale among organizational employees. • Oral Communication can be best used to transfer private and confidential information/matter. 7
  8. 8. Disadvantages of Oral Communication • Relying only on oral communication may not be sufficient as business communication is formal and very organized. • Less authentic than written communication as they are informal and not as organized as written communication. 8
  9. 9. Disadvantages of Oral Communication • Oral communication is time-saving as far as daily interactions are concerned, but in case of meetings, long speeches consume lot of time and are unproductive at times. • Oral communications are not easy to maintain and thus they are unsteady. 9
  10. 10. Disadvantages of Oral Communication • There may be misunderstandings as the information is not complete and may lack essentials. • Requires attentiveness and great receptivity on part of the receivers/audience. • Oral communication (such as speeches) is not frequently used as legal records except in investigation work. 10
  11. 11. Communication Process • A process of exchanging verbal and non verbal messages. • It is a continuous process. • Pre-requisite of communication is a message. 11
  12. 12. Components of Communication Process • Context • Sender / Encoder • Message • Medium • Recipient / Decoder • Feedback 12
  13. 13. Context • The context may be physical, social, chronological (in order) or cultural. • Every communication proceeds with context. • The sender chooses the message to communicate within a context. 13
  14. 14. Sender / Encoder • A person who sends the message. • May use symbols, words or graphic or visual aids to convey the message and produce the required response. 14
  15. 15. Message • Key idea that the sender wants to communicate. • It is a sign that elicits the response of recipient. • Communication process begins with deciding about the message to be conveyed. • It must be ensured that the main objective of the message is clear. 15
  16. 16. Medium • Used to exchange / transmit the message. • The sender must choose an appropriate medium for transmitting the message else the message might not be conveyed to the desired recipients. • Written, Spoken, etc 16
  17. 17. Recipient / Decoder • A person for whom the message is intended / aimed / targeted. • The degree to which the decoder understands the message is dependent upon various factors such as knowledge of recipient, their responsiveness to the message, and the reliance of encoder on decoder. 17
  18. 18. Feedback • The main component of communication process as it permits the sender to analyze the efficacy of the message. • It helps the sender in confirming the correct interpretation of message by the decoder. • Feedback may be verbal (through words) or non-verbal (in form of smiles, sighs, etc.). It may take written form also in form of memos, reports, etc. 18