1. PETRI Y. MASON CHAPMAN
9621 Mystic Dunes Dr., McKinney, TX 75070
Cell (972)793-2934
Home (469)424-3429
mzpymc@gmail.com
Top – Producing Manager with more than 10-years experience in the retail sales, marketing and finance
industry. Combined expertise in strategic planning, management, marketing, tactical sales and client
relationship management. Outstanding record of achievement in the solutions selling and complex
negotiation. Diverse industry and multichannel sales experience within the financial services, banking,
retail and Fortune 500 market sectors.
AREAS OF EXPERTISE
Sales – Exceptional Customer
Service
Sales and Marketing Support
New Product Introduction
Budget/Record Keeping
Staff Training/Development &
Empowerment
Relationship Building & Client
Retention
Project/Assignment
Management
Time Management – Deadline
Sensitive
Document & Information
Processing
Effective
Written/Verbal/Presentation
Skills
PROFESSIONAL EXPERIENCE
Lamps Plus– Dallas, TX
2005 – 2014
Store Manager
Managed the day-to-day operations of a multi-million dollar operation
Provided support to the Human Resources Department with various duties,
including preparing benefit binders
Screened, recruited, hired and trained staff members; ensuring policy and
procedures were learned and adhered
Outstanding success in building and maintaining relationships with key
corporate decision makers, establishing large-volume, high profit accounts
with excellent levels of retention, and loyalty
Exceptionally well-organized with a track record that demonstrates self-
motivation, creativity, and initiative to achieve both personal and corporate
goals
Maximized operations through full P&L accountability, visual and customer
service standards in the store
Foot Locker – Dallas, TX
1994 – 2004
Store Manager
2. Managed the daily operations of a multi-million dollar operations of a million
dollar operations as well as setting customer service standards; controlling
payroll and launching initiatives to meet and exceed sales goals
Recruited, hired and trained staff members
Trained new hires in all systems and procedures in sales techniques
Demonstrated track record of increasing revenues; contributed to high
growth rate in sales and productivity of retail activities with personal
leadership ability, analytical skills, and sales experience
Responsible for visual merchandising, shipping and receiving
Monitoring product levels throughout the day and replenish stocks to ensure
100% availability
Actively monitored competitor’s activity to maintain company’s competitive
edge
PROFESSIONAL AWARDS/RECOGNITION
• Won Top Sales “Increase” Award within the company for years 2007, 2008 & 2013 –
Lamps Plus
• Consistently recognized for maintaining the lowest shrinkage within the company:
Less than 0.5% - Lamps Plus
• Earned the “best sales” award for both dollars and percentage increase in the
district: 1997, 2001, 2002 -Foot Locker
• Accomplished the lowest shrinkage in inventory in the district and region at less than
1% - Foot Locker
• Rookie Manager of the Year 1997 – Foot Locker
EDUCATION & PROFESSIONAL DEVELOPMENT
ATI Career Center – Dallas, TX
September 2005
Massage Therapy Certification
Clark Atlanta University – Atlanta, GA
Currently Pursuing
Bachelor of Business Management
TECHNICAL/COMPUTER SKILLS
Microsoft Applications
