1. Joanna Hargreaves
Date of Birth: 24/06/1988
Contact Details: 3 Lysley Place, Brookmans Park, Herts, AL9 6NZ
Home phone: 01707 644 181
Mobile phone: 07854 828475
Email:
Jojohargreaves@hotmail
.co.uk
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BACKGROUND
After studying A Levels (Double Media) I decided to keep photography as a hobby and enter into the career
world aged 18. Currently at DHL Supply Chain working on the NOMs account, managing the daily
replenishment plan for 116 prisons we currently service. Prior to joining DHL I worked as an Inventory
Planner for ExertisGem, managing the consumer electronics account. I’ve worked within supply-chain for
most of my career, joining Tesco Head Office in 2007 and staying there for nigh on 7 years, working in
several different departments to gage as much understanding and experience as possible.
I am a highly motivated individual looking to build on my current experience with a new challenge within
office/system management/supply chain. I am both personable and ambitious, and while I excel when
working within a team environment (as demonstrated by being made “Team Rep” for my department within
weeks of joining), I’m not afraid to take the initiative and work on my own.
In my various roles working for Tesco I have been responsible for over 1500 product lines (ordering,
maintaining & forecasting), which included cereals, pulses, home baking products etc. whilst also gaining
valuable retail experience.
In January 2010 I joined a new team within Tesco (stock management), which provided me new challenges
and objectives. I was soon enlisted as the team rep (again) with duties that included organising team
bonding events, creating fun ideas for events and celebrating success, all the while aiming to keep the team
morale at a constant high.
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PROFESSIONAL EXPERIENCE
March 2014 – Present DHL Supply Chain
Supply-Chain Co-Ordinator for the NOMS account
Overview - Manage the daily replenishment plan for each of the Workshops’s to ensure there are sufficient
stock available each day to service the customer requirements. Manage and coordinate 13 week cycle of
National/Local products lists for 125 prisons in 6 different languages. Manage each local product lists
changes as required each week, to ensure the stock accuracy and stock control of the NOMS contract. To
provide 1st line support and training to field based operational team and Deputise for the Supply Chain
Manger.
Responsibilities
 Mange the promotional supply process and supporting POS
 Monitor supplier performance and work with suppliers to resolve non-conformance and ensure high
levels of availability
 Undertaking the role and responsibility of the Supply Chain Manager in their absence
 Managing the daily cycle replenishment programme of all Retail Units within Company defined &
supported process
 Providing1st line support to workshops, resolving daily operational issues in a timely manner
 Plan and manage the issuing of order forms to the prison estate ensuring that the customer's
requirements are met to include production and distribution of the order forms on a weekly basis
 Identifying trends in stock wastage and take action to address
 Manage customer National Product List within 13 week cycle, including weekly changes as required
 Compile, issue and manage Local product lists for workshops
 Train new starters in both supply chain and the wider functions (Hold Induction Tours)
 Devising and publishing weekly stock performance reports & ad hoc reports as required
 Devising and producing reports to effectively manage non-moving products
 Liaising with the Workshops and Supplier in the event of returned stock / product recalls
 Attend Promotional & Range meetings with our supplier/customer to maintain margin continuously
improve the range we offer to our niche clientele
Achievements
 Maintaining a 99%+ service level weekly
 Joining the “Next Generation” campaign as a supply chain representative
 Nominated as EOS (Employee Opinion Survey) champion for Head Office within months on joining
 6.1k reduction in Dead Stock Value, bringing the value down to 23.9k which is the lowest the
company has seen to date
Feb 2014 –March 2014 F&F Head Office Welwyn Garden City, Herts
Trainee Merchandiser – Menswear (Temp)
Responsibilities

2.  Assisting the buying team for casual woven’s
 Managing supplier shipments and initial set up of products
 Data analysis/ad hoc administrative work
 Helping to achieve 90-100% product availability & 100% product launch
 Ensuring all critical paths are up to date and accurate
 Contribute and support the wider clothing team
November 2013 – Jan 2014 Exertisgem Harlow, Essex
Inventory Planner at Exertisgem – a distributor of electrical, gaming and consumer electronics
goods.
Responsibilities
 Manage dynamic rules for optimizing stock, accounting for date-code constraints and product life
cycles
 Deploy stocks to minimize the impact of shortages
 Import and exporting goods
 Manage suppliers and stocks to ensure over 90% availability
 Build plans with alternative supply scenarios in a simple and easy way
 Drive improvement of key performance indicators with weekly supplier meetings
 Manage order, dispatch and receipt dates
 Work as a key member of the Purchasing team to provide support in assuring that overall
purchasing objectives are carried out to meet company requirements
Achievements
 Improved availability from 78% to 96% within weeks of joining
 Attended several vendor pitching meetings resulting in gaining new business and products
January 2010– November 2013 Tesco Head Office Cheshunt, Herts
Store Ordering - System Management at Tesco head office
Responsibilities
 Manage short coded, discontinued and held stock including stock allocations and analysis of data
 Frequent uses of Microsoft excel including the use of Pivot Tables, VLOOKUPs, reporting and
formulas.
 Reporting to senior management and across the whole of supply chain
 A diverse role, working within and supporting all areas of supply chain management to achieve
overall business objectives.
Achievements
 Decreased (a record reduction in) the value of holds from £3million to £872,146.76 (71%) in 15
weeks and continue to maintain an average stockholding figure of £800,600.
 Contributed in ensuring over 3800 uplifts were completed (return to supplier’s) from Jan – present
(saving over £20millionof held stock for Tesco
 Selected Team Rep – ensuring moral is at a constant high by creating team building activities
 Created new ways of working within my new role (system management) i.e. creating share point
links to better track reserves, return to suppliers and missing pallets
May 2007– January 2010 Tesco Head Office Cheshunt, Herts
Store Ordering Co-Coordinator – Grocery for Tesco supply chain
Responsibilities
 Prepare, analyse and distribute reports for senior management
 Managed suppliers to ensure over 90% availability
 Attend business development activities to support marketing and drive business growth
 Managing multiple product lines (over 1500 SKU’s) from supplier to store and compiled and
distributed sale reports for senior management.
 Co-ordinate and expedite placement of purchase orders to ensure material is delivered on time.
 Ensure any inconsistencies with orders are resolved in a timely manner
 Managing and forecasting events/promotions
 Managing the Dotcom availability for the whole of Grocery
Achievements
 Achieved EOY stockholding target for full year 2009.
 Record availability results with grocery dotcom (Frequently over 90% availability)
 Grocery record food service level with (throughout the whole of supply chain) 98% on 14/11/2009
 Achieved Green reviews (Green/Amber/Red ratings, good to poor) 10 times (all reviews).
 Achieving Green event launches for the events I managed and forecasted for (round £ and the
Scottish event).
October 2005– Jan 2007 Tesco Hatfield, Herts
Retail Area Clothing Assistant - Tesco Hatfield store
Responsibilities
 Supporting retail clothing operations including stock management, preparing Rotas’ and control /
reporting of sales

3.  Merchandising
 Customer facing, dealing with general queries and monitoring stock levels
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EDUCATION
2004 - 2007 Mount Grace School Sixth Form, Potters Bar, Herts
A Levels: Double Media CC (Photography, Animation, Marketing, Theory)
1999 – 2004 Chancellors Secondary School, Brookmans Park, Herts
GCSEs: 9 GCSEs passes (C & above) in English, Mathematics, Geography, ICT,
German, Food Technology, Sociology, and Double Science
2011 Make-Up Girl Training Academy
Diploma – Professional Make-Up artist
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OTHER EXPERIENCE/ACHIEVEMENTS
 I have been elected “Team Rep” for my department in Tesco HQ twice; the first time within weeks of
joining the company. This involves organising team bonding events, arranging fun activities for
summer and co-ordinating events at Christmas in order to keep a high morale within the team.
 Completed Tesco’s leadership framework classes to prepare myself for leadership and management
 Received 8 Value Awards from Tesco for going above and beyond the norm.
 Created a “Adhering to Email Structures” PowerPoint presentation for Tesco supply-chain which was
presented and issued on our HUB.
 Elected as a member of Viewpoint for Tesco HO, representing the learning and development team
 I have a Diploma in Beauty – Professional Make-up Artist from The Make-up Girl Training
School. I completed this in my spare time and enjoy this hobby as it involves my creative skills
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INTERESTS / HOBBIES
 Beauty and Make-up
 Photography
 Organising Events
 Keeping fit, Gym, Boot Camps
 Socialising with friends and meeting new people
 Sightseeing
 Theatre
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SKILLS / COMPETENCIES
 Front & Back Office Support; Retail; Customer Services; Events Management; Systems
Management; Office Management; Administrative Work; Compiling Reports; Meeting Targets &
Deadlines; Business Development & Growth; Forecasting & Analysis
 Developing relationships with customers, suppliers and colleagues
 Core skills in Mainframe (Tesco’s computer system)
 Basic German speaking / written skills and eager to continue learning
 Full and clean Driving Licence
 Good typing/writing abilities, proficient in Microsoft Word, PowerPoint, Excel, Outlook
 Core skills on oracle
 Debit notes & returns
 Excellent communication & people skills
 Forecasting, order processing and root cause analysis
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REFERENCES AVAILABLE UPON REQUEST