1. Asma Hamid
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181 Meadowcroft
Aylesbury, Bucks
HP19 9HH
Telephone: 01844 294317 (work) 01296 428461 (home)
E-mail: asmahamid@hotmail.com
Date of Birth: 31
st
May, 1978
SUMMARY
Hard working, reliable and trustworthy. A Multi-tasking creative problem solver who enjoys working independently. Extremely well
organised, being able to prioritise using own intuitive. Good leadership, public relations and customer services skills, able to
communicate at all levels.
PROFESSIONAL EXPERIENCE
August 2010 – to date McCormick Senior Customer Services Co-ordinator (YUM/Foodservice)
 Managing a small team within YUM and Foodservice to co-ordinate the despatch of both MTO and MTS customer orders
accurately
 Liaisng with Key stakeholders to ensure a smooth transition of LTO supply into Key customers (Bidvest)
 Building strong customer relationships both internally and externally whilst aligning and maintaining expactations at a level
which is appreciated by all
 Recording accurate KPI’s whilst working closely with the Supply Planner to include Management analysis and to record
actual performance versus pre-determined targets
 Contributing to forecast accuracy by advising relevant information from the customer and Account Manager to the demand
management team in order for it to be recorded
 Identifying and implementing development and improvement opportunities regarding product and information flow.
 Contributing to Root Cause Analysis by adding valued input
 Co-Ordinating and initiating processes/ways of working both internally and externally which has demonstrated innovative
ideas
 Contributing in the management of SLOB by providing regular updates to the Supply Planner when falling below the Batch
search Strategy ruling.
May 2006 – August 2010 McCormick Production Planning / Materials Planner
 Preparing effective plans and calling-off materials from suppliers and other McCormick Facilities, using appropriate
systems, to meet the needs of the production plan for Haddenham
 Arranging the movement of materials between McCormick Warehouses, using SAP and Prism based reports
 Tracking progress against Plans
 Arranging RTVD stocks
 Resolving any discrepancies between ordered and delivered quantities and values
 Managing accurate stock levels ensuring we keep consistent levels across the board
 Creating orders on SAP and Prism
 Managing Suppliers
 Inventory Management within agreed targets, while meeting customer service and inventory targets within cost constraints
 Co-ordinating the process and maintaining the accurate records of documentation to facilitate the seamless importing of
raw materials
 SLOB Management
 Working closely with Marketing and R&D on Project ‘Brand Architecture’ – involves de-lists of raw ingredients and film.
Launch of new blends alongside reformulation and management of film from a SLOB perspective

2. Asma Hamid
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July 2003 – April 2006 Brakes Food Service. Supply Planner.
 Managing accurate stock control at main distribution warehouse and satellites for approximately 350 products.
 Ordering from suppliers from UK and Europe, based on current sales, sales & marketing forecasts and maintaining
correct stock levels keeping in line with targets
 Distributing stock from main warehouse in the UK to 14 branches throughout the UK and from two warehouses in Europe
to depots in the UK, ensure supply levels are controlled in line with branch usage.
 Resolving issues and disputes with suppliers and intercompany warehouses.
 Advising suppliers of forecasts to ensure produce is available when required.
 Maintaining a good working relationship with the suppliers, 7 UK & 3 European.
 Ensuring the smooth transfer of new products into normal product supply
 Forecasting and seasonal stock builds
 Ensuring all order volumes safeguard the business with regards to out of stock and surplus stock.
 Managing promotional activity for supplier and branch.
June 1994 – October 2004 DSG Retail Advisor
 Achieving weekly sales targets
 Achieving weekly KPI Targets
 Maintaining order process for customer
 Updating product information and merchandise within department
 Resolving customer complaints/issues
 Liaising with different suppliers to help promote products – Hotpoint, Dyson etc..
Main Achievements
EDUCATION
 2:1. (Hons) Marketing Communications The University of Greenwich 1998-2002.
 1 year HND in Business Management,
LANGUAGE SKILLS
 Fluent in Urdu, Punjabi
COMPUTER SKILLS
 Proficient in MS Word, Excel, PowerPoint, SAP and Q-Pulse
INTERESTS
 Reading, cooking, historic architecture