1. Pauly Epifanio
354 Miner St. Arlington Heights, IL 60004
305-748-7282 ♦ Paulyepifanio@gmail.com
Objective To obtain a management level position in a team-oriented work environment where I can
leverage my existing skills, grow in a challenging new role, and actively contribute toward
company success.
Experience
Copart Auto Auctions, Wheeling, IL
Office Supervisor 2016 – Present
• Train and oversee staff to provide “legendary” customer service
• Supervise the processing ofpayments
• Accept Seller and Buyer requests for services
• Supervise dispatch of up to 130 vehicle pick ups daily
• Supervise staff to ensure that heavy call volume is managed in the most efficient
manner possible
• supervise staff to ensure that vehicle titles are issued in accordance with company
criteria
• Coordinate workflow between yard and office operations
• Process all incoming mail and correspondence and distribute on daily basis
• Print and monitor reports to ensure accuracy of daily productivity
• Motivate the staff and coaching/training to ensure new processes are being
implemented
Dispatcher, September 2015 - Present
• Key Responsibilities include:
• Obtain detailed information from sellers regarding vehicle location and delivery
instructions
Maintain accurate documentation on vehicles
Dispatch sub haulers for vehicle pick up and delivery within company timelines
Utilize cost effective vendors to meet company budget objectives
Consistently responds to customer inquiries and requests in a professional manner
Maintains a positive and professional demeanor
Other administrative duties as assigned
Operation’s CSR, October 2014 - September 2015
Keyresponsibilities include:
• Assist adjuster’s with total loss assignments
• Contact body shops to verify vehicles release status
• Answer calls to assist adjusters,buyers and sellers
• Set up new total loss assignment’s for adjusters and assisting with current assignments
• Assist customers with payments, pickups and otherrequests
• Create and complete work orders
• Enter titles from Secretary of State into database
• Set up sales for weekly online auctions

2. Yard Agent, October 2014 – December 2014
Keyresponsibilities include:
• Inventory and clean vehicles to company specifications
• Image vehicles for online auction
• Complete various work orders
• Enter vehicle information into database such as damage, mileage and VIN numbers
• Complete daily task assignments by management
Express Cash Mart Management, LLC, Dania Beach
Internet Division Manager, January 2012 – October 2014
• Responsible for the daily management and work output of 10 underwriters and loan collectors
in corporate office of US-based personal loan company.
• Lead manager for Internet Division responsible for the timely loan processing of
applications from direct customers and lead providers.
Key responsibilities include:
• General management of Internet Division work output
• Compliance of underwriter and collection processes to key metrics and quality standards
• Daily and monthly metrics reviews with loan team
• Verification of all loan documentation accuracy
• Loan approval and denial decisions per corporate guidelines
• Advertising methods and generating new prospects
• Interviewing and hiring loan collectors and underwriters
Loan Collections Manager, November 2011
Working Loan Collection Manager responsible for key loan collections responsibilities
and work output of 2 collectors.
Key responsibilitiesincluded:
• Receipt and posting of payments to customer accounts
• Identification and monitoring of overdue accounts,using computers and a variety of
automated systems
• Accurate recording of information and timeline of collection efforts
• Customer communications regarding overdue payments and terms of the loan contracts
• Customer consultation regarding necessary actions and strategies for debt repayment
• Monitoring of daily reports of loan and collection status to intervene as needed
Loan Underwriter / Collections, July 2011
Responsible for loan processing to obtain and verify customer information including bank
statements,pay stubs,employment and financial records. Input all customer data into loan
application and submitted to the underwriter for approval. Contacted customers to review the
terms of the approved loan. Followed up on loan requests to ensure loans were processed and
disbursed properly. Received award for outstanding performance for highest company growth
in 2011.
American Cable &Telephone, Naperville, IL 2010
Certified Comcast Training Supervisor
Certified as Jones NCTI cable installer. Responsible for field installation of cable equipment
including television, high speed internet and telephone. Duties included trouble shooting
customer issues and complaints with service. Trained all new field technicians and rated
technicians on their work performance and conformance to quality control standards.
Integrity Automotive and Machine, Chicago, IL, 2005 – 2010
Shop Manager /2007 – 2010
Responsible for the daily management of a machine shop and staff of four machinists and
drivers. Major responsibilities included staff management, assignment of daily work, billing,
customer service, vendormanagement, ordering parts, inventory management, and payroll.

3.  Customer Service Representative / 2007
Lead customer service liaison responsible for fielding customer inquiries and troubleshooting
customer issues to successfulresolution. Also responsible for collecting buyer payments, entry
of customer data in computer system,and ensuring follow up on critical customer accounts.
Education/
Certification
● Elgin Community College, Elgin, IL, General Studies, 2003 – 2004
● Jones NCTI Certified Cable Installer, 2010