Raghav Narula is currently working as a Front Office Assistant at EROS Hotels. He has over 3 years of experience in front office operations including check-in/check-out procedures, handling guest requests, and balancing cash. Previously, he worked in sales roles at Jaguar Land Rover and Honda for over 2 years each, where he met sales goals by qualifying customers and delivering high-quality customer service. Raghav holds a BA and has a background in cricket and boxing.

1. CURRICULAM VITAE
RAGHAV NARULA
G-3/165 Sec-11, Rohini
New Delhi-110085
Contact No-9811816720 E-mail: raghav_narula@yahoo.in
CAREER OBJECTIVE
• To be a part of organization where process of learning never ends and every day is a
challenge to learn, perform and deliver, a place where you have to provide concept to
implementation of tasks.
• Desire to work professionally managed company and have the strong enthusiasm to take
any kind of challenges in my expertise field & easily can handle any type of
responsibility and duties.
WORKING EXPERIENCE
Currently working with EROS Hotels as a Front Office Assistant (May 2015 to till date).
On Job Experience: Front Office
• Operates front office posting software.
• Completes cashier pre – shift supply checklist.
• Completes guest check-in procedures.
• Clarifies guest questions or concerns about charges on their bills.
• Maintains adequate supplies of outlet stationery for cashiers.
• Attends meetings as required.
• Maintains a track of high balance guests.
• Check and follow up on bills on hold.

2. • Check the billing instructions are correct for all expected departure guest.
• Give on the job training for new staffs
• Post charges to guest accounts.
• Handles paid-outs.
• Transfer the guest balances to other accounts as required.
• Completes guest check-out procedures.
• Settles guest accounts.
• Handles cash, traveller’s cheque, credit cards and direct billing requests properly.
• Makes discounts adjustments.
• Balances cash at the close of the shift.
• Manages safe deposit boxes.
• Assists front desk staff on check-in as an when required
Business Centre Function:-
• Providing effective support and outstanding quality of secretarial services and
communication needs, such as typing, filling.
• Photocopy, operating fax machine and computer use.
• Reorganize all tasks in Business Centre. Coordinate with front office
• Implement and maintain office systems and Maintain schedules and calendars
• Handle incoming mail and other material
• Communicate verbally and in writing to answer inquiries and provide information
• Coordinate the flow of information both internally and externally
Operate office equipment and Manage office space.
(Dec 2012 To April 2015 ) JAGUAR LAND ROVER (A.M.P MOTORS PVT
LTD.) (SALES MANAGER)
• Established personal income goals that are consistent with dealership standards of
productivity, and devise a strategy to meet those goals.

3. • Reported to the new vehicle SALES regarding objectives, planned, activities, reviews and
analyses.
• Determined each customer’s vehicle needs by asking questions and listing.
• Demonstrated new vehicles (includes test drives)
• Delivered vehicles to customers. The delivery process ensured that the customer
understood the vehicle’s operating features, warranty and paperwork, which lays the
foundation for customer loyalty.
• Attended sales meetings.
(AUG 2011 to DEC 2012)RING ROAD HONDA (SR.SALES CONSULTANT)
• Established personal income goals that are consistent with dealership standards of
productivity, and devise a strategy to meet those goals.
• Reported to the new vehicle SR.SALES regarding objectives, planned, activities, reviews
and analyses.
• Determined each customer’s vehicle needs by asking questions and listing.
• Demonstrated new vehicles (includes test drives)
• Delivered vehicles to customers. The delivery process ensured that the customer
understood the vehicle’s operating features, warranty and paperwork, which lays the
foundation for customer loyalty.
• Attended sales meetings.
STRENGTHS
• Hardworking, Punctual & Sincere.
EDUCATIONAL QUALIFICATION
Certificate/Degree Board/University Year of passing
K.V.S.V (Xth) CBSE,Delhi 2009 65%

4. K.V.S.V (XIIth) CBSE, DELHI 2011 55%
B.A (PASS) CORRESPONDENCE 2014 60%
OTHER DETAILS
• PLAYED UNDER-16 STATE IN (VIJAY MERCHANT) CRICKET FROM HARYANA
IN 2007
• PLAYED UNDER-19 STATE IN (COOCH VIHAR) CRICKET FROM HARYANA IN
2010
• BRONZE MEADLIST IN BOXING IN 2009 (WEIGHT 55-60 KGS) STATE
• ATTENDED CONDITIONG CAMP UNDER-19 CRICKET WORLD CUP
• ATTENDED RANJI TROPHY CAMP DELHI IN 2011
PERSONAL DETAILS
FATHER'S NAME: - MR.KAPIL NARULA
DATE OF BIRTH: - 06 AUG 1992
NATIONALITY: - INDIAN
MARITAL STATUS: - SINGLE
HOBBIES: - CRICKET/BOXING/MUSIC
PLACE:-
DATE:-
(RAGHAV NARULA)