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Gavina Campus
14 Exford Court
Bolingbroke Walk
Battersea SW11 3NJ
London
Mobile: 0745 0183541
Email: gavina.campus@hotmail.it
SKILLS PROFILE
 Business development, account management, conversion, negotiation and telesales skills
 Driven towards maximizing Sales and Events department budgets
 Positive “Can Do” attitude always aiming to go the extra mile to exceed clients’ expectation
 Strong communication skills and ability to build relationships at all levels confidently and
professionally. My current role requires excellent communication skills across hotel
departments, other hotels in the network, regional, key and strategic account managers
within Accor and clients across all level
 Ability to lead and develop the team to ensure the best possible results
 Flexible and adaptable approach in a fast paced environment
 Ability to work under pressure to achieve sales targets
 Excellent time management and multitasking abilities
 Attention to details
 Ability to drive new initiatives and campaigns in line with brand standard to maximize
revenue potential
 Excellent knowledge of the London hotel market trends and of the competition
 Fluent spoken and written English, Spanish and Italian (mother tongue)
CAREER HISTORY:
 Sales Executive - Pullman London St Pancras Hotel (From 07/12/2015 at present)
- Managing corporate and Mice accounts mainly focus on developing a new portfolio of
clients
- Tracking of corporate and mice accounts to monitor production, identify any decrease and
taking necessary actions
- Performing day to day sales activity including lead generation, face to face meetings,
contracting and rate negotiation, showcase, attendance at trade shows, client
entertainment and national/ international sales trips
- Being fully engaged with the national, regional and global sales activities calendar for Mice
and business travel
- Analysing competition, market trends, customer needs and comments in order to be
proactive and identify business leads
- Keeping an update SWOT analysis of the competition and conducting monthly competitor
visit
- Developing marketing campaign including social media, newsletter and Christmas
packages campaign
 Front Office Supervisor- Pullman London St Pancras Hotel (From 10/2013 to
01/12/2015)
- Responsible for the day to day running of the reception desk, managing a team of 5
welcomers per shift and supervising all the areas in accordance to the Pullman standards
- Responsible of training, coaching and development of team members, ensuring that the
training is kept up by providing weekly sessions and recommending training plans

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- Ensuring that the Front Office sales monthly target are reached always with an eye on
building up strong relationships with clients
- Responsible of the sales training of the front desk team
- Dealing with booking enquiries via email and phone, promoting special offer where appropriate
and maximize each and every sales opportunity in a pro-active manner
- Ensuring guests' needs and concerns are responded to in a timely, professional and friendly
manner with a focus on service recovery when applicable
- Making certain that all Elite guests, VIP guests and repeated guests are identified,
recognised and pre-allocated according to their room preferences
 Front Office Agent - Montcalm Hotel , London (From 12/2012 to 10/2013)
- Providing a high level of customer service according to the brand standards
- Dealing with all enquiries and complains in a professional and courteous manner, in
person, over the phone or via e-mail
- Keeping up to date with current promotions and hotel pricing to provide information to
guests while maximising bedroom sales opportunities
- Ensuring that we have met all the guests expectations during their stay
 Sales Executive - Alpitour World (From 06/2010 to 10/2012)
- Promoting and selling of tours packages offered by the tour operator in order to reach
weekly and monthly targets through informative meetings
- Listening to the clients’ needs and going the extra mile to satisfy and anticipate their needs
- Problem solving, dealing with complaints
 Events Sales Executive - Gap Events (From 10/2009 to 06/2010)
- Responding to enquiries from agents/clients both verbally over the phone with written
proposals and fulfilling all their request
- Receiving and converting incoming enquiries to achieve targets and maximise revenue
- Ensuring all event details are accurate from the initial enquiry through to the closure of the
event
- Seeking opportunities to increase sales in order to reach mounthly and annual targets
- Promoting suitable location to the clients, establishing and selecting contact with sponsor
companies, doing research of providers and suitable location
- Organisation and realisation of corporate events
- Managing events schedules to maximise yield
- Focusing on a consistently executed up-selling approach
EDUCATION:
2011: Master degree in Sales and Marketing
2010: Post degree in Foreign Languages and Communication
2009: Master in Marketing and Organization of Events
References available upon request