1. Jack Barnard
Little Rock, Arkansas, Phone: (501) 733-3632 Email: jackbarnard1717@yahoo.com
Administrative/ Customer Service Professional
Detail oriented, cross-trained, awarded customer support professional offering more than six years'
experience in multiple day-to-day operational settings. Highly developed leadership skills that
promote team building, has a keen sense of organizational and customer needs, and a knack for
identifying process improvement opportunities that improve day-to-day operations.
Strengths include:
*Executive Support *Logistics Management *Office Management
*Customer Relations *Special Events *Project/Records Management
*Quality Assurance *Time Management *Risk Mitigation
Computer Software Specialties:Adobe Pro, Microsoft Office
PROFESSIONAL EXPERIENCE
Route Supervisor
Imperial Ice, Little Rock, AR 3/2013 -
Present
Controls administrative functions and logistical activities for 54 customer accounts. Establishes and
maintains current and new customer accounts providing reports for: sells, servicing, and contract
renewals. Manages routes budget, tracking company assets and inventory, providing financial
reports to upper management.
Notable Achievements
*Simultaneously planned and managed, over a dozen time-sensitive projects, providing full cycle of
services, increasing revenue by 20% in 2013, third quarter.
*Maintains a zero percent discrepancy on assets by tracking and analyzing financial transactions,
maintains a database on all customer contracts.
*Acquired multiple new clients by routinely making cold-calls and following up on new leads.
Statistician
Baseball Info Solutions, Pensacola, FL 7/2010 -
8/2013
Tracked and compiled games statistics for the Blue Wahoos and Arkansas Travelers AA minor
league franchises. Game Statistics collected entered into a database, used to create scouting
reports. Data collected included the number of pitches, hits, and fielded balls from more than 50
games.
Competency measured by the accuracy of data collected against the statistics compiled by the
official scorer. Management duties included facilitating the new hire training classes, providing
instructions on use of software to compile game data.
Notable Achievements
*90% average score per game.
Executive Administrative Support
U.S. Navy, Pensacola, FL 8/2010-
5/2013
Provided high-level administrative support for three military executive officers. Maintained
calendars, travel arrangements, and other administrative duties. Received and processed electronic

2. medical records; coded diagnosis, requested additional information, and complied with
government laws on handling, filing, and destruction of files. Other duties included: developing and
implementing policies, established and maintained communications with various government
entities.
Notable Achievements
*Designed a new filing and tracking system to reduce wasted time. Resulted in a 66% increase
in efficiency and the company reduced a 120-day backlog in 95 days.
*Routinely opened lines of communication with specialists, field experts, and assistants in over
54 facilities worldwide and received information for record-keeping and treatment
purposes.
Jack Barnard
Little Rock, Arkansas Phone: (501) 733-3632 Email: jackbarnard1717@yahoo.com
Logistics Management
U.S. Navy, Portsmouth, VA 1/2008
-8/2010
Maintained inventory of a 342-bed hospital’s medical supply provided administrative support in:
issuing, correcting, and adjusting inventory in automated software. Assisted in procurement
procedures. Oversaw performance of, Quality Assurance (QA) on all assets validating accuracy of
employee accounting. Filled phone requested orders, transported or dispatched needed supplies or
equipment. Coordinated shipments and developed files for 55 customers worldwide for verification
and tracking purposes.
Notable Achievements
*Achieved 100% inventory accuracy on 507 line items, including classified "high usage items",
reducing shrinkage by 22%.
*Recognized and awarded for superior customer service, provided to over 55 organizations and
clients, while issuing over 170,000 requisitions.
EDUCATION AND CERTIFICATION
B.S., Management
2013
Southern Illinois University, Carbondale, IL
Master of Business Administration, Sports Management 2015
Southern New Hampshire University, Manchester, NH
CERTIFICATION
Medical Administrative Training, Great Lakes, IL 2012
Logistics Management, Meridian, MS 2008
HONORS
*Navy and Marine Corps Achievement Medal, U.S. Navy
2013
Awarded for sustained performance, professional achievements, and leadership ability.
*Good Conduct Medal, US Navy 2011

3. For three consecutive years of commended work history
*Blue Jacket of the Quarter, U.S. Navy 2012 &
2010
Awarded multiple times for, display of core values of: Honor, Courage, and Commitment