1. Professional Summary
Skills
Experience
Education
Accomplishments
References Upon Request
VIVIAN GRAHAM-DENSON
708 Harbor Landings, Roswell, GA 30076 | (H) 678-373-3047 | (C) 770-882-4600 |
akilah0201@hotmail.com
Results-oriented Data Entry/Customer Service professional with over 10 experience years
managing clerical, communication and project management tasks in corporate
environments.
Word processing•
Accurate and detailed•
Professional and mature•
Customer service-oriented•
Certified in 10-key•
Database management•
Works well under pressure•
AR/AP•
Professional phone etiquette•
Invoice processing•
Administrative support specialist•
Filing and data archiving•
Database management•
Multi-line phone proficiency•
08/2006 to CurrentCustomer Service/Data SSI
Whole Foods Market, Inc. – Duluth, GA
Produced monthly reports using advanced Excel spreadsheet functions.•
Added new material to file records and created new records.•
Reviewed and updated client correspondence files and scheduling database.•
Maintain correct coding and signage on all products throughout the store.•
03/2003 to 08/2006Data Research Interviewer
Pioneer Research, Inc. – Norcross, GA
Entered numerical data into databases in a timely and accurate manner.•
Organized forms, made photocopies, filed records and prepared correspondence and
reports.
•
Reviewed and updated client correspondence files and scheduling database.•
Completed data entry, tracked resumes and maintained the applicant tracking
system.
•
Compiled company information and related material and distributed it to candidates.•
01/2002 to 03/2003Customer Service/ Reservations
Marriott International – Sandy Springs, GA
Answer all incoming calls and make all reservations in a timely manner.•
Coordinated domestic and international travel arrangements, including booking
airfare, hotel and transportation.
•
Answered and managed incoming and outgoing calls while recording accurate
messages.
•
Entered numerical data into databases in a timely and accurate manner.•
1 9 8 2Associate of Arts: Business Administration/Computers
Mercer County Community College - Trenton, NJ
Recipient of the Hugo Neu FoundationScholarship, New York, N.Y. 10007•
Data Entry -
Reviewed and updated client correspondence files and scheduling database.
•
Technology Proficient -
Developed a strong knowledge of hardware and software while keeping abreast of new
applications that increased efficiency and productivity for management and clients.
•