1. Christy L. Dasch-Crouse
3022 Virginia Avenue ♣ Halethorpe, MD 21227
(410) 900-5915 or Email: cdaschcrouse@gmail.com
HEALTHCARE & ADMINISTRATIVE PROFESSIONAL
I am a skilled and competent professional with more than 20 years of experience. I have been recognized for dependable,
quality and detailed-oriented work, efficiency and proficiency. I have served as liaison between management and personnel,
clients and vendors, patients and providers. I enjoy sharing my knowledge and experience with others, to promote efficiency
and accuracy in all aspects of business operations.
PROFESSIONAL EXPERIENCE - Healthcare
Provider Relations Network Coordinator 2012-Present
Johns Hopkins Healthcare LLC, Glen Burnie, MD
Network Development: Respond to providers interested in participation; complete internal process for out-of-network
Letters of Agreement.
Provider Credentialing: Review and submit completed CAQH applications to the Credentialing department; follow up on
application inquires from the Credentialing or Provider Maintenance departments.
Network Maintenance: Review and document demographic or contractual changes before submitting to Provider
Maintenance department; research member complaints and reporting to Complaints and Grievances
department.
Provider Education: Educate providers on company policies and procedures (both medical and administrative); educate
and Communication providers on resources available to them (in print and online); participate in on-site education and
orientation sessions with Network Manager; respond to and document provider inquiries for fee
schedules, panel reassignments claims and appeals status or adjustments.
Special Projects: Educate and engage providers in utilization of their HEDIS report; conduct NCQA bi-annual
surveys and Other Duties to ensure compliance with accreditation standards; participate in
Medicare Advantage plan submission to CMS and consequential contracting, credentialing, and
education necessary for compliance with Medicare policies and standards; backup for Provider
Access Specialist for HealthLink registration and reporting; share knowledge of system programs
with fellow and new co-workers, departmental and interdepartmental.
Provider Relations Administrative Coordinator 2009-2012
Johns Hopkins Healthcare LLC, Glen Burnie, MD
Provider Communications: Process and document welcome letters to providers upon approved credentialing, executed provider
contracts and site evaluations, non-compliant referral audit report to specialty providers per DoD
regulations, HEDIS opportunity reports, and other forms or resource material as requested.
Audits: Monitor and review initial credentialing application submissions and the Mass1 directory to ensure
compliance with NCQA accreditation standards; review accuracy of documentation submitted for
provider contract and demographic updates; monitor timeliness of contract execution process.
Database Management: Accurately enter provider data for registration of HealthLink access; review provider NPI
information in NPPES and contact provider regarding discrepancies.
Clerical Duties: Maintain on-site and off-site filing system of provider contracts; maintain inventory of printed
resource materials and marketing items for providers; process and distribute daily mail and faxes to
appropriate parties, researching returned items as needed; provide support and maintain calendar of
Assistant Director, as needed; backup department Administrative Assistant for coverage of
Director’s telephone line; other duties as assigned.
2. Christy L. Dasch-Crouse
3022 Virginia Avenue ♣ Halethorpe, MD 21227
(410) 900-5915 or Email: cdaschcrouse@gmail.com page 2
Medical & Office Assistant (clinical and non-clinical): Johns Hopkins Intrastaff, Baltimore, MD (2006-2009)
Temporary assignments within Johns Hopkins Medical Institutions:
• Front Desk Receptionist with Occupational Health Services; patient sign-in, medical records & filing, answer phones,
scanning and attaching documentation into electronic patient files (ICMS)
• M.A. within Surgery department, for Vascular Access Team; receive and triage Meditech requests, call for patient
transport, set-up room, assist in sterile procedure, maintain supplies and other duties as assigned.
• M.A. with Occupational Medical Services; perform pre-employment health physicals, administer PPDs, specimen
collection/urinalysis, and blood draw.
PROFESSIONAL EXPERIENCE – Administrative/Clerical
Data Entry Clerk: Auto Trader Magazine, Baltimore, MD
Proofread and process incoming commercial and consumer inserts for weekly ad print under strict guidelines and deadlines;
Research, develop and maintain leads and lead sources for future/potential business; Assist with maintenance of Circulation
department database information, as needed; Screen and direct incoming calls, on Administrative line; Assist with mail
processing and other clerical office duties as directed.
Purchasing Assistant: Sweetheart Cup Company, Owings Mills, MD
Provide executive-level administrative support to the Vice President of Materials Management with a demonstrated ability to
improvise, improve procedures/reports, and meet demanding deadlines. On-call for any and all last minute reports,
presentations, and researches; Liaison between all impacted departments to ensure proper communications and reporting
practices; Responsible for retrieving, interpreting and translating vital operations reports into a user friendly format;
Responsible for direct contact with vendors to follow-up on Rebate receivables or other business as directed; Assist with
compilation, editing, printing and distribution of vendor contracts.
Administrative Assistant: Kelly Services, Inc., Baltimore, MD
Provide executive and middle-management support within various departments, in diverse industries; Maintain calendars and
various daily/weekly schedules, set appointments, screen telephone calls, sort mail, and make travel arrangements. Organize
meetings, produce and distribute all necessary material. Maintain and order office supplies; Responsible for basic bookkeeping
of A/P, A/R, and Payroll. Generate and process Expense reports for in-office and national personnel.
Systems Software, Programs and Internet Applications
Windows (95, 98, 2000, ME, XP, 7) Vistar NPPES
MS Word MC400 CMS.gov
MS Excel IDX DHMH (State Medicaid) website
MS PowerPoint AWD McKesson Clear Claim Connection
MS Outlook Emdeon ABF
Adobe TELA Imaging
Bullzip CAQH
Google Choreo
Google Chrome TELA WMT (workflow tool)
Bing Image Silo
Facebook Business Objects (SQL)
Skype