1. Lakesha Thompkins
26 Cedar Run Apt J
Atlanta, Ga 30350
Phone: 470-331-6751
E-mail: Lakesha.sheppard@gmail.com
Summary
Professional Admin with strong accounting, record keeping skills. Well versed with various computer
and accounting software. Highly creative, recognized as a results-oriented and solution-focused
individual.
Education
Associate of Accounting (12/20/2017)
 Dean’s List 2012
 President’s List 2012
 President’s List 2013
Bachelor of Business Management (12/01/2019)
Experience
Treasurer/Bookkeeper (4/2012 – 12/2015)
North Alabama Conference/ St. Paul UMC (898 Arkadelphia Rd, Birmingham, Al 35204)
Elected officer and the authorized custodian of all funds. Bank account maintenance – Selecting a
bank, signing checks, and investing excess funds wisely. Financial transaction oversight – Being
knowledgeable about who has access to the organization’s funds, and any outstanding bills or debts
owed, as well as developing systems for keeping cash flow manageable. Budgets – Developing the
annual budget as well as comparing the actual revenues and expenses incurred. against the budget.
Financial Policies – Overseeing the development and observation of the organization’s financial
policies. Reports – Keeping the board regularly informed of key financial events, trends, concerns,
and assessment of fiscal health in addition to completing required financial reporting forms in a timely
fashion and making these forms available to the board. Finance Committee (if applicable) – Serving as
Chair of the Finance Committee
Office Manager (9/2015 –Current
First Alert Tax Service (3701 Covington Hwy, Decatur, Ga 30032)
Proof tax returns. Final review of tax return prior to submitting to the IRS. Process employee payroll
and expense reimbursements. Processed batch checks for weekly disbursement to clients. Tax
preparation, bookkeeping, administrative assistant to owner, data entry analyst, account manager,
customer relations, time keeping.

2.  Resume: Lakesha Thompkins
 Page 2 | 4703-331-6751
Travel Agent (1/2016 –Current
Treasure Chest Travel (26 Cedar Run Apt J, Atlanta, Ga 30350)
Collect payments for transportation and accommodations from customers. Converse with customers
to determine destination, mode of transportation, travel dates, financial considerations, and
accommodations required. Compute cost of travel and accommodations, using calculator, computer,
carrier tariff books, and hotel rate books, or quote package tour's costs, investigate complaints
regarding safety violations, examine carrier operating rules, employee qualification guidelines, or
carrier training and testing programs for compliance with regulations or safety standards.
Workforce/Data Analyst (9/2013 – 5/2015
Alorica (2120 Barrett Park Drive, Kennesaw, Ga 30144)
Develop, conduct and administer financial analysis projects, perform general accounting activities to
include bookkeeping, reconciliation, invoicing customers, and analysis. Deal with confidential data,
meet deadlines consistently, and develop and maintain spreadsheets to support administrative
functions. Compile and analyze financial information related to actual and projected performance
targets for individual accounts. Utilize existing financial models and develop new models to improve
overall company financial performance. Prepare and interpret financial statements and budgeting at
the facility or corporate level. Excellent analytical skills and effective written and oral communication
skills. Extensive Excel knowledge with spreadsheets, utilizing raw data to construct comprehensive
reports that contain tables, graphs and pivot tables, and VLOOKUP.
Communications (8/2012 – 8/2013)
Brookwood Medical Center (2010 Brookwood Medical Ctr Dr, Birmingham, Al 35209)
Draft and send important updates to hospital staff about codes and alarms. Meet with staff and
clients to increase product awareness or knowledge of their services or recent developments with
data devices and communications equipment. Controlling information output, handle incoming
requests for information about patients, and adhere to HIPA regulations.
Workforce Coordinator/Data Analyst/Customer Service (4/1997 – 8/2010)
f/d/b SITEL (5338 Oporto Madrid Blvd, Birmingham, Al 35210)
Manage daily/intraday staffing levels according to business needs, Re-run and reforecast intraday
staffing requirements based on actual shrinkages. Assist in maintaining intraday processes in support
of operations to achieve the business objectives while maximizing efficiency and productivity. Prepare
VTO/OT guidance and real-time performance trending to ensure that the business us able to
maximize financial capability and achieve business targets, run real-time reports using raw data to
create comprehensive reports helpful in managing intraday service metrics. Inbound/Outbound calls,
Sales top 5%, Collections with 75% collection rate. Account management with established and new
accounts. Account review within company guidelines. Protecting confidential information. Constantly
achieving first call resolution.

3.  Resume: Lakesha Thompkins
 Page 3 | Lakesha.sheppard@gmail.com
Skills
 Management-Strategic Planning, Project Leadership, Process Improvement
 Administrative-Executive Level Support to Regional Management
 Accounting-Public/Private, Account Reconciliations, Analytical Reasoning,
 Bookkeeping-Data Entry, Managing Financial Record of Accounts, AIPB, QuickBooks
 Customer Service-Persuasiveness, Team Player, Problem Solver, Excellent Communicator
 Sales-Goal Setting, Profitability, Results Driven, Closing, Cold Calling, Excellent Oral and
Written Communication abilities
 Data Analyst-Maintain Databases, Time Management, Performance Metrics, Statistical
Analysis, Report Generation
 Collections-Skip Trace, 77% Recovery of debts, Repayment Plans Analysis
 Problem Solving-Analytical and Creative Thinker
 Time Management-Excellent Organizational and Planning Skills, Increased Productivity by
20%
 Extensive Computer Literacy-Excel, Pivot Tables, VLookUP, Formulas, Microsoft Office
Suite Proficient
 Typing Speed 60
 Analytics-Preparing end of month reporting for billing purposes to vendors
 Kronos-Process time of request, enter overtime, make adjustments to schedules
 IEX Total View-Build agents into system, generate schedules, monitor agents, monitor
interval variances, reporting,
 Avaya-monitor agents, build agents into system, cross skill agents, reporting
 Bilingual-English Proficient, Spanish Intermediate