1. Kimberley Hall
2124 South Carpenter Road • Brunswick Hills, OH 44212
Cellular: 216-287-6694 • khwings2020@gmail.com
www.linkedin.com/in/hallkimberley/
2013 – Present CVS Health (CVS Caremark)
Analyst, Medicare Part D IT Operations
• Monitor, perform and reconcile file transfers between internal business partners and CMS
and perform continuous data hygiene on subscriber Medicare Part D records.
• Facilitate configuration and code updates by partnering with application vendor.
• Assist Requirements team and Business Units in compiling Business Requirements and
project documentation.
• Perform initial triage and Root Cause Analysis on vendor interface failures.
• Schedule and monitor 100+ Medicare Part D File and Data Processing jobs.
• Create, publish (on SharePoint) and update process documentation, Standard Operating
Procedures (SOPs), Project Timelines and Work Instructions.
• Validate file loads into claim adjudication system.
2010 – 2013 MedData, Inc.
Manager, Medical Billing Operations
• Provided reporting, budget and planning support to Director of Operations relative to the
processing and maintenance of electronic and hard-copy client emergency room charts,
bank deposits and patient and insurance carrier correspondence for over 200 clients.
• Coordinated internal and international procedures, workflow and departmental training while
establishing expectations and responsibilities of company and customers, ensuring HIPPA
compliance in all tasks.
• Assisted with design and implementation of, and successful transition to, an in-house workflow
and Content Management application, to include creating and maintaining process and training
documents.
2009 – 2012 United States Air Force Reserve
Operations Support Specialist – Personnel
• Unit Training Manager: created and maintained individual job training records, Master Task Listings
and Master Training Plans. Enforced military training, curriculum and promotion methodologies.
• Created and routed activation orders for approval.
• Provided administrative and planning support to aircrew and Operations Group personnel
(combined group of approximately 250 individuals).
• Supervised In- and Out-Processing of Squadron personnel by handling medical and finance
records, clothing issue, training/mobility records and security clearance documentation.
2007 – 2009 The Plain Dealer
Display Advertising Account Executive
• Generated new business development and existing customer growth in 3 NE Ohio counties. 131%
growth in 2007, 111% growth in 2008.
• Partnered with with cleveland.com and Sun News for targeted print and online advertising.

2. 2003 – 2006 Metafile Information Systems, Inc. Cleveland, OH
Sales Manager, Great Lakes Region
• Conducted Partner sales development, implemented major product releases, performed
Project Management and identified and managed marketing opportunities of ECM
(Enterprise Content Management) product.
1998 – 2003 Blue Technologies, Inc. Cleveland, OH
Account Executive / Software Support/Training Specialist, Document Imaging Group
• Increased Channel/Partner Sales development by training sales teams and support staff on
Content Management application.
• Implemented major product releases and customization pieces by performing Project
Management and end-user training
Education
Central Texas College
Community College of the Air Force
Certified Document Imaging Architech (Eastman Kodak Company)
Master Technician, Part D (CVS Caremark)
Software Application Skillset
Mid- to expert-level with Act! and most Contact Management / Customer Relationship
Databases, MS Office (Outlook, Powerpoint, Visio, Word, Excel) and most Content / Document
Management Applications. Familiar with SaaS, GE/Centricity/IDX, JD Edwards / i-Series.
Expert in business/production-level digital scanners, scanning and image (content) storage
applications and hardware (including RAID & “jukebox” applications); entry-level familiarity
with Toad (Oracle) script usage; expert-level Internet research/data collection skills, light web
publishing skills; advanced user-level MS SharePoint and Project Management.
Professional Organizations
Medina County Women of the Military
Brunswick Hills Township Board of Zoning Appeals
Board of Directors, Solutions Behavioral Healthcare
VFW Post 9520
Medina Raptor Center Volunteer