This document is a resume for Michael F. Fragello. It summarizes his professional experience including positions in executive administration, customer relations, church administration, accounting, and tax preparation. It also lists his education as a B.A. in Business Administration from Washington & Jefferson College. Contact information is provided at the top including address, phone numbers, and email.

1. 512 Fair Meadow Drive
Washington, PA 15301
USA
724 / 228 – 9177 (H)
724 / 554 – 6621 (Cell)
mfragello@hotmail.com
Michael F. Fragello
Professional Summary
• Multi-Disciplinary Expertise in Executive Administration
• Proven Team Leader, Team Builder, Mentor
• Analytical, Organizational, Delegating and Problem-
Solving Skills
• Excellent Communication and Interpersonal Skills
• Demonstrated Ability to Multi-Task
• Hands-On Experience with Microsoft Office and
Windows 10 Professional Applications including Word,
PowerPoint, Publisher, Excel and Outlook, CRM
applicatons such as ONYX and Oracle, Siebel, Bernard
Document management - ImageNow
Experience August, 2015 – August, 2016
Christ For All Nations (CfaN), Orlando, FL
Major Christian evangelistic ministry with operations in 11 countries and 5 continents –
www.cfan.org
Donor Services Manager / Local Crusade Director
• Contract position to visit and establish relationships with local pastors and
congregations for partnership in future large evangelistic crusade events. Build and
maintain CRM database of churches, church leaders, and crusade volunteers.
Research crusade city venues with seating capacity of 10,000 to 20,000. Assist
with and coordinate volunteer training and volunteer activity at the crusade.
• Establish and maintain relationships with major donor partners through mail, e-
mail, calls and personal visits to their homes or a restaurant near their home.
Traveled as required throughout Mid-Atlantic and Eastern states. Managed partner
information and records through BERNARD CRM system. Used various web sources
for donor research, life stage and affinity scoring, capacity for giving and funding
goals.
August, 2006 – August, 2015
ANSYS, Inc., Canonsburg, PA
Customer Relations Coordinator (CRC)
August, 2006 – November, 2007
CRC Supervisor, Business Operations
November, 2007 – November 2010
Senior Customer Relations Coordinator
November, 2010 – August, 2015
• Supervision - Oversee daily operational activity of Customer Relations

2. Coordinators (CRCs), including, but not limited to, Special Pricing Form review,
order entry assistance, legal paperwork review and signature, policy and procedure
adherence, and order preparation assistance
• Process Improvement - Devise additional methodologies for streamlining the
order entry process in the CRM systems, including the elimination of redundant
tasks and further automation of manual tasks
• Database Management - Maintain and develop new mechanisms for ensuring
data integrity in our CRM systems relative to CRC order entry
• Customer Service - Act as liaison to ANSYS, Inc. Channel Partners and sales
offices by providing quality customer service and support, and resolving customer
issues.
• Order Processing - Process software license orders, stock orders and verify
license agreements in accordance with ANSYS, Inc. policies and procedures.
• License Key Generation - Generate timely, accurate license keys and deliver
them to the sales channel and/or customers.
• Billing - Produce timely and accurate invoicing of Channel Partner and customer
software license fees. Reconcile monthly invoice summaries.
• Project Management – Lead, facilitate and participate in department projects
and other job related duties that may be assigned by management.
• Training – Provide one-on-one training for new Customer Relations Coordinators
regarding Business Operations procedures for order entry and processing, software
license key generation, export compliance, order log entry, data verification, use of
Siebel and Oracle database and order entry software.
• Provided similar training to ANSYS sales administrative employees in
Darmstadt, Germany
• 2007 ANSYS Business Operations Seminar – Positively contributed to dynamic
group effort through comprehensive planning, implementation and successful
completion of this special seminar provided for sales administrative assistants from
multiple domestic and international ANSYS and Channel Partner (Reseller) sales
offices. Large group and small discussion group presentations. Led group of 3 other
seminar presenters for large group training including PowerPoint preparation,
presentation materials, content and delivery. Provided additional assistance to
project leader as needed.
• Interview Committee – Participate in the interviewing and selection process for
prospective Business Operations Department employees
February, 2000 – November, 2005
Central Assembly of God Church, Houston, PA
Business Administrator
Management and coordination of daily business operations for a 600-member church with an
annual $2.5 million operating budget.
• Church Business Operations - Policy and procedure design, implementation and
adherence. Supervision of church support staff, which included 4 secretaries,
financial secretary/bookkeeper, facilities manager and 1 full-time and 1 part-time
custodian. Major church service and event planning, coordination, promotion,
advertising and public relations. Manage and update church calendar. Volunteer
recruitment, training, scheduling and coordination.
• Human Resource Management - Human resource management, hiring, training,
interviewing, candidate selection and screening, benefits selection and
administration. Designed and implemented the church’s first-ever pastoral staff
retirement plan through the Ministers Benefit Association of the Assemblies of God
in Springfield, MO with employer contributions to a 403(b) plan based upon years

3. of service.
• Financial Management - Church financial management, computerized
bookkeeping, payroll and accounts payable, contribution processing, tax payment
and reporting, prepare and file Forms 941, W-2, W-3 and 1099. Responsible for
the creation, information gathering and completion of the annual report for the
church’s annual business meeting and monthly financial reports for board
meetings.
• Information and Communications Systems - Database management; software
updates, information updates and accuracy. Maintain and update church website.
Coordinated the design, installation, purchase and implementation of the church’s
first in-house computer network system with third party information systems
management firm. Coordinated the design, installation, purchase and
implementation of a new digital phone and voice mail system.
• Facilities Management - Selection, ordering and purchasing of supplies,
inventory and capital equipment. Schedule usage of facilities, vehicles and
equipment. Directed major church building construction and renovation project.
Cooperated with church building committee chairman, church pastoral staff,
architects, designers, general contractor, project manager, project supervisor,
engineers, laborers, numerous vendors and subcontractors, mortgage and financial
firms and banks, zoning officers and township planning commission. Participated
through initial planning, needs analysis, design, construction, occupancy and
completion.
1996 - 2000 The Copeland Companies Pittsburgh, PA
Account Executive
• Provided administration of the 403(b) Tax Sheltered Annuity retirement savings
program for employees of Westmoreland Regional Hospital, Latrobe Area Hospital,
Baptist Homes Society and Aestique Medical Center.
• $60 million in assets under management for over 2,000 Clients.
• Assisted with plan compliance regulatory issues.
• Conducted new employee orientations and group educational seminars as well as
new enrollments, account servicing, periodic account reviews and individual
investment counseling.
• Provided terminating and retiring employees with various annuitization and payout
options.
• Skilled and knowledgeable in such product offerings as: Fixed and Variable
Annuities, stock and Bond Mutual Funds, Life Insurance, Long Term Care
Insurance, Traditional, Roth and Educational IRA’s.
• Detailed knowledge of 401(k), 403(b) and 457 plans as well as defined benefit and
defined contribution plans.
• Discovered additional tax savings/deferrals/benefits for clientele.
• Had studied and passed exams for PA Life, Health & Annuity and Series 6 and 63
licenses.

4. Other Employment
December, 2012 – April, 2013
H&R Block, Washington, PA
Tax Preparer
Completed tax preparer training and passed IRS Registered Preparer exam. Prepared
personal Federal, state and local tax returns. Assisted other tax preparers. IRS PTIN
#P01635885 is current and active.
November, 2006 – December 2011
Atria’s Restaurant, McMurray, PA
Waiter
Part-time food service employment
November, 2005 – May, 2006
Davison Design and Development, Pittsburgh, PA
Director of Development
Sale of new product and invention development services
Education Washington & Jefferson College, Washington, PA
B.A., Business Administration