1. KATHLEEN J. LISZEWSKI
1003 Tanglewood Drive  Sicklerville, NJ 08081  609-876-6592  southjerseyedge@comcast.net
PROFILE
Achieves extraordinary results in operations and business analytics
Utilizing over 18 years’ experience in employee benefits, project management, and expert system capabilities to drive
operational excellence and profitability for diverse organizations (including Fortune 100 companies). Adept at
overcoming complex business challenges to deliver “best-in-class” service execution and on-time, on-budget project
delivery. Leverages outstanding analytical, project management and organizational skills. Highly focused and self-
motivated individual who consistently meets and exceeds both corporate goals and customer expectations. Core
competencies include:
 Project Management  Defined Benefit & H&W Expertise
 Benefits Administration Systems & Data  Excellent written and verbal communication skills
 Training & Development  Strategic organization and planning
 Oracle, JIRA, PeopleSoft, Kedit, SAP and Siebel  Advanced SQL, Excel, Word, Access and PowerPoint
SELECTED ACCOMPLISHMENTS
Operations and Project Management:
 Designed and maintained Microsoft Access databases to improve client reporting and daily work processes, expand
automation and increase team efficiencies.
 Considered team expert in SQL queries, excel, and access databases and often utilized to condense large amounts of
data into usable bite-sized intelligence for business planning and client reporting.
 Automated and streamlined manual processing by more than 20% by re-engineering procedures and data flow
between external sources and internal systems.
 Led projects for several client mergers and acquisitions resulting in client satisfaction and contract renewal.
PROFESSIONAL HISTORY
XEROX, Cherry Hill, NJ 2010 – Present
Senior Human Resources Specialist
 Manage day-to-day electronic health & welfare communications and cyclical deliverables for firm’s largest
outsourcing client, including annual enrollment; develop Standard Operating Procedures and track deliverables, due
dates and status utilizing on-line JIRA monitoring system; develop quality controls and service improvements;
support annual enrollment activities, communications, technology and system initiatives.
 Manage the timely and accurate completion of all stages of the retirement process. Quality assurance lead on
complex calculations such as, QDRO, non-qualified benefits and multiple plan benefits, including frozen plans.
 Manage operational audits of benefit services to assure service level agreements are met and identify areas for
operational enhancement; document and maintain business requirements; create project scope documents and
manage scope changes; serve as contact for clients, third parties and offshore team members.
 Implement remediation plans for service areas not in compliance with company best practices, industry standards or
contractual obligations; supply action plans for areas of improvement and required controls; manage the success of
projects and communicate status to senior management; create and review checklists, procedures and plan
documentation.
 Coordinate with internal onshore and offshore teams and clients to improve overall service execution and
communication; participate as technical expert on team responsible for improving quality, reducing costs, and
creating scalable solutions in order to deliver consistent high quality service.
 Serve as technical expert for team; write, execute and maintain SQL queries; design and maintain access databases;
utilize deep knowledge of excel to analyze data and provide internal and client reporting; develop and implement test
plans; lead user acceptance testing to ensure quality and accuracy; monitor daily service level requests for team and
timeliness of responses.
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2. PROFESSIONAL HISTORY (CONTINUED)
TOWERS PERRIN/EDS/HP/XEROX, Cherry Hill, NJ 1999 – 2010
Benefits Specialist / Senior Benefits Specialist
 Administered retirement and health & welfare benefits for several Fortune 500 clients, including daily operations,
project management, performance metrics, data analytics, customer satisfaction, and maintenance of supporting
systems; managed timely and accurate completion of all stages of retirement processes for outsourced client
employees.
 Maintained data integrity through careful review of payroll and demographic files; assisted in the conversion of
several traditional defined benefit plans to cash balance; trained new and current team members on benefit,
legislation and system changes; worked closely with plan actuaries on year-end valuations and government
reporting.
 Processed complex benefit calculations, including QDRO, change in control, disability, workers compensation and
non-qualified pensions; maintained benefit records and analyzed benefit trends; processed monthly retiree payroll
interfaces and performed financial reconciliations.
 Defined business requirements and maintained updates based on changes to client benefit plans; performed user
acceptance and end-user testing; designed and ran queries and reports using SQL and other proprietary system tools;
collect data for fee quotes and project planning.
TOWERS PERRIN (Now Wills Towers Watson), Cherry Hill, NJ 1998 – 1999
Benefits Associate
 Processed active, inactive, and retiree benefit transactions for participants for health, insurance, defined benefit and
human resource services to key, high-priority clients.
 Served as front-line benefit representative and counseled employees on benefits and retirement processes.
 Assisted with several voice response (VRU) and online annual enrollment and correction periods.
Other Leadership Experience
SOUTH JERSEY EDGE FIELD HOCKEY CLUB, Erial, NJ 2006 – Present
Founder / Director
 Founded South Jersey Edge Field Hockey Club in 2006 to promote the sport and provide players a vehicle to
develop confidence, teamwork and a positive attitude to help them grow and excel.
 Club holds multiple field hockey national championships for U12, U14, U16 & U19 levels since its inception;
competes both locally and nationally in both indoor and outdoor events.
 Multiple club athletes have been awarded full and partial college scholarships and are considered among the best in
the sport.
CREDENTIALS / MEMBERSHIPS / VOLUNTEER ACTIVITIES
Associates in Liberal Arts and Science – CAMDEN COUNTY COLLEGE, Blackwood, NJ
West Chapter #5 – Field Hockey Officials of South Jersey
NJSIAA – New Jersey Interscholastic Athletic Association
USFHA – United States Field Hockey Association
NFHA – National Federation of State High School Association
Gloucester Township Field Hockey – Co-Founder and President
South Jersey Edge Field Hockey Club – Founder and Director
USA Field Hockey Task Force – Secretary
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