1. APPLICATION FOR EMPLOYMENT
Ms Fikile Khoza
APPLICATION DETAILS:
Position Wanted: Customer Service Manager
Years’ Experience: 7
Career Level: Senior
Current Monthly Salary: 14000
Expected Monthly Salary: Negotiable
Preferred Areas: Pretoria / Johannesburg / Nelspruit
Transport: Own
Notice Period: 1 Months’ Notice
SUMMARY OF EXPERIENCE RELEVANT TO POSITION APPLYING FOR:
- Achieved set revenues and maintained required margins through setting of daily targets, staff targets
- Manage and supervise store employees in all aspects of customer services including handling customer
complaints, product presentation, housekeeping, training etc.
- Manage expenses to ensure they do not exceed allocated budget e.g. cash control, telephone, stationery, petty
cash
- Ensure daily cash reconciliation and bank deposit procedures are done
- Ensure adherence to all marketing and promotional initiatives as well initiating own promotion/marketing ideas
- Provide management advice to staff on problems/store emergencies e.g. theft/shoplifting incidents, unruly/irate
customers, security hazards such as fire
- Inventory management
CAREER OBJECTIVES:
I am looking for an opportunity with an established and reputable organisation that would offer me an opportunity to not
only utilize my current knowledge, skills and experience, but also afford me an opportunity to gain more experience and be
awarded for achievements and grow within the organisation.
PERSONAL ATTRIBUTES / ACHIEVEMENTS:
- Hard working
- Honest & trustworthy
- Reliable
- Positive attitude
- Respectful
- Work to a high standards
- Fast learner and self-starter
EDUCATION, TRAINING & COMPUTER LITERACY:
Secondary Qualification:Matric
School: Mbambiso High
City/Town: Malelane
Year: 1998
Tertiary Qualification1: Diploma in Business computing
Institution: Damelin College
City/Town: Johannesburg
Year: 2000
Tertiary Qualification2: NQF 7
Institution: Institute of Chartered Secretaries and Administrators
City/Town: Johannesburg
Year: 2014 in progress