This document contains the resume of Juan Carlos Oliver, who has over 20 years of experience in the travel industry. He has worked in roles such as a senior travel consultant, operations executive, and multilingual travel specialist. Oliver has expertise in areas like designing custom travel itineraries, hotel reservations, customer service, and sales. He speaks Spanish, English, Portuguese, and German. His objective is to make a significant contribution to an ambitious company that offers career progression opportunities.

1. Juan Carlos Oliver
c/ Piquer n. 37 – Ent. 3. – 08004 - Barcelona
M: 663734170
E: oneintrepidglobetrotter@gmail.com
E: jcotheglobetrotter@live.com
AREAS OF EXPERTISE
 Travel Industry Knowledge
 Design of Tailor-made itineraries
 Hotel Groups & FIT Reservations
 Short & Long haul destinations
 Outstanding Customer Service
 Excellent presentation skills
 Online Reservations
 Proven Sales Experience face to face
 Operational & Strategic Planning
 Tours & Attractions Tickets
 Budgeting / Cost Control
 B2B / B2C
 Market Research
 Contract Negotiations with Suppliers
 Team Leadership & Training
PROFESSIONAL SKILLS
 Problem Solving
 Strong Travel Coordination skills
 Experience of Marketing Local
& Worldwide Travel Destinations
 Friendly Telephone Manner
 Able to Develop Relationships with
Suppliers to Obtain Better Prices
 Well-Travelled
LANGUAGES SKILLS
 Spanish (Mother tongue)
 English (Business level)
 Portuguese (Business level)
 German (Proficiency)
PERSONAL PROFILE
Multilingual, dynamic, organised and highly efficient professional
with more than 20 years’ experience. Communicates confidently
and effectively at all levels and uses initiative to meet the highest
standards. Always striving to go the extramile in orderto achieve
the set goal. Highly motivated, multi-tasking, target driven and
team player who is always developing positive relationships with
the ability to increase customerloyalty and positively contributing
to operations to increase profitability for different companies.
My motto in life and work is failure will never overtake me if my
determination to succeed is strong enough.
My career goal looking forward is to make a significant
contribution with an ambitious company that offers a genuine
opportunity for progression.
WORK EXPERIENCE
Abercrombie & Kent – Cheltenham
Senior Travel Consultant / LATAM Markets
01 March 2015 – 31 October 2016
Providing an efficient, courteous, and responsive travel booking
service to holidaymakers. Creating tailor-made luxury holidays to
suit clients and ensuring that all administrative terms and
conditions of contracts are adhered
Duties & Responsibilities:
Operations of tailor-made FIT & Groups tours & checking hotel
availability. Pricing and quoting inbound group bookings
Researching travel options & presenting the best deals in terms
of requirement
Up selling relevant add-ons, like, insurance, excursions etc
Planning and coordinating tailor-made luxury holidays
Handling high numbers of incoming calls from direct customers
and travel trade
Confirming bookings to the client within the agreed time frame
Maintaining professional relationships with all suppliers & agents
To design tailor-made FIT & Group programmes and itineraries
Meet or exceed set and agreed budgets and targets
Attending trade fairs or sales trips as required
Findlay Media Ltd – Dartford - Spanish Market Researcher
01 June 2014 – 28 February 2015
Working on B2B market research projects across Spanish
speaking markets
Communicating with clients to understand and document the
business goals plus resolving customer service issues
WRI/Hostelbookers.com – London – Operations Executive
01 June 2013 – 31 May 2014
To liaise with customers and proprietors directly to resolve
enquiries and complaints
Operational and Management of the Help Desk - Moderating and
updating user content from customer and properties onto the
website within the company service levels
Monitoring bookings throughout the working day
Responding to all phone enquiries promptly, courteously and in
a friendly manner

2. EDUCATION & TRAINING
 2013 Amadeus GDS - Viasinc online training
Airlines 1 & 2, Ticketing, Fares, Car & Hotels
 2010 Pitman Training - Dartford
ECDL: Word, Excel, PowerPoint, Publisher & Microsoft
Outlook
 1994-1995 Senac College - Fortaleza-Brazil
Travel & Tourism – ABAV
 1991-1994 Aalen College - Aalen-Germany
Apprenticeship in International Freight Forward
Transport/Cargo/Import/Export
 1981-1984 UAB Universitat Autonoma Barcelona
BA, Tourism and Hotel Management
HOBBIES
 I am keen on sports: swimming, jogging, five a side,
tennis & squash
 Particularly interested in any music
 Reading books
 Cookery: I enjoy cooking because it keeps me happy in
my life
 Travel around the world
 Learning languages: It is a way of building bridges with
people from different cultures
ADDITIONAL INFORMATION
 I hold a full and clean driving licence
 Reference details available on request
Isango Ltd – London
Multilingual Travel Specialist / LATAM Markets
01 August 2012 – 31 May 2013
Selling worldwide itineraries with sales of £125K, 10% up
monthly sales targets
Incoming Services: Pricing & Quoting of Groups, Fits & Incentive
travel for the European markets
Managing customer complaints effectively
Processing the bookings, sending vouchers to the customers and
ensuring they are delivered via email within a specified time of
48 hours from the time of booking is made.
Tracoin Services Ltd – London – Contracting Executive
01 April 2011 – 31 July 2012
Negotiating corporate and best rates with hotels suppliers
Constantly seek to widen profit margins through adding values
Ensuring all bookings & reservations are processed accurately
Set up visit by Hotel and supplier representatives to meet with
Tour Consultants and the Contracting team
Ensuring that all pricing and descriptions are complete and
correct following strict guidelines
Hilton Dartford Bridge Hotel – Front of House Supervisor
01 August 2010 – 31 March 2011
Successfully leading and motivating a team of 10 Front of
House staff, increasing productivity through training
To ensure that guests are greeted, checked in and allocated
rooms promptly and courteously
Responsible for developing the hotel selling strategies and
motivating staff for up-selling opportunities in order to
maximise hotel’s yield
Being fully aware of all front-of-house and management
systems incorporating comprehensive product knowledge of
Hotel protocol and procedures related to daily duties including
the acceptance of foreign currencies, credit cards and cash in
accordance with the Hotel credit policy
Conducting monthly appraisals & giving effective training needs
Voyages-SNCF.com - London
Senior Rail Travel Specialist
01 January 2001 – 30 June 2010
Successfully achieving personal annual sales of £700K, an
increase of 15% on the previous year
Expertise of making reservations of brochure tours, plus
designing, costing and selling tailor-made itineraries by train
around Europe, and up-selling products such as E*, TGV,
Thalys, AVE, Interail and Eurail Passes
Pricing and quoting group bookings
Successfully building up positive relationships with clients and
suppliers in order to increase company profitability
Ensured complete customer satisfaction by writing and
implementing a Customer Service questionnaire