1. Bassem Safwat Philobos
Marina View Hotel
Apartments Dubai
Marina P.o Box
454745, Dubai,
UAE
Mobil: +971501612403
E-mail: bassem.nigina@gmail.com
Introduction
Ø An Innovative Professional with 14 years of progressive management
(Operation) experience, Sales & Marketing, Revenue, Front Office.
Ø Currently working as Director of Sales & Marketing cum EAM in Marina View
Hotel at Dubai Marina.
Ø Proficiency in developing Sales & Marketing, Revenue, Policies, Motivational
schemes & guest service’s standards.
Ø Expertise in key account management, new business development, customer
acquisition and retention.
Ø Excellent interpersonal, communication, team building & management skills with
extensive experience in daily operation.
Ø An energetic and self-motivated team –player/builder.
Ø Excellent leadership, management, communication skills with exceptional
presentation and analytical abilities.
Areas of Experience & Key Responsibilities
Strategic Planning & Operations:
Ø Planning & implementation of company strategies, development and
expansion in hotel based on current market trends.
Ø Responsible for banquet, Restaurant’s group reservations and coordination
with guests to resolve their concerns.
Ø Implementing promotional strategies to increase the sales volume &
achieve maximum customer satisfaction.
Ø Business strategy planning & analysis for assessment of revenue potential
& opportunities.
Marketing & Business Development:
Ø Devising & executing promotional activities and forging alliances & tie ups
for event organizers as part of brand building & market development effort.
Ø Tracking market, competitor’s trends to keep abreast the changing client’s
requirements & expectations.
Ø Reviewing & interpreting the market trends & client’s feedback to attune
the business strategies as per the guest requirements and expectations.

2. Client servicing:
Ø Ensuring high quality services, resulting in customer delight and optimum
resource utilization.
Ø Ensuring the maximum customer satisfaction by closely interacting with in-
house and potential guests to understand their requirements and
customizing the product and services accordingly.
Ø Delivering high value services to upscale clients for exalting their
satisfaction levels.
Management & Team
Ø Leading the daily management morning briefing & day to day operation.
Ø The hotel’s in-charge during the GM’s absence or his annuls leave.
Ø Reporting to the hotel’s GM.
Ø HOD’s are reporting to me for the daily operation and emergencies.
Ø Taking actions & decisions for emergencies.
Ø Handling the operational functions like pre-shifts, staffs briefings, creating
the duty roster.
Ø Guiding and leading team members to ensure efficiency in operations.
Ø Ensuring the hotel SOP’s are implemented.
Organizational Experience :
• November,2009 till day
v MARINA VIEW HOTEL DUBAI MARINA
- Director of Sales & Marketing cum EAM
Ø DOSM
- Responsible for developing Sales & marketing of the hotel.
- Responsible for the hotel’s budget and business strategies plan.
- Responsible for the key account management, new business development
and customer acquisition and retention.
- Responsible for positioning the hotel position as one of top hotel in the area
and among the competitors.
- Responsible for achieving the annual budget with maximum profit margin
- Responsible to build the Sales & Marketing team and encourage along with
supporting them to find the sources of the potential business for our
property.
- Responsible to build the Reservation team up to the standard with key
accounts & client’s satisfactions.
- Responsible to represent & attend the potential Exhibitions, work shop
around the world in order to open and exposure the hotel name in the
several markets.
- Responsible got the hotel’s website and all the OTA’s in contracting and
daily rates structure can be implemented depends on the market.
- Responsible make all the contracting, yielding, promotional rates with the
leisure accounts.
- Responsible to increase the business volume of the corporate accounts.
- Responsible to ensure that we are getting the maximum possible business
for the hotel segmentations.

3. Ø EAM (2014 till present )
- Responsible and in-charge for the day to day operation.
- Briefing and leading all the HOD’s in the morning management briefing.
- Ensuring that all the hotel’s team enforcing the rules.
- Taking care about the F&B service and responsible to arrange the daily.
services up to the hotel’s slandered
v Majestic Tower Hotel
o April,2008 till September,2009
Ø Assistant Director of Sales & Marketing
- Reporting to the Director of Sales & Marketing.
- Was in charge for the corporate & government accounts.
- Implementing the DOSM strategies to increase the volume of business yield
up or daily average room rate.
- Responsible to have minimum 3 new accounts monthly.
- Responsible to lead the corporate team to achieve our planned budget for
corporate segment.
- Ensuring that all the company’s client and government association’s clients
are satisfied.
v Holiday Inn Al Barsha
o January,2007 till March,2008
Ø Sales Manager
- Was reporting to the Assistant Director Of Sales & Marketing.
- Responsible to bring a new potential corporate and government.
- Responsible to follow up with the existing corporate and government
accounts.
- Responsible to create strong relations with the key accounts decisions
maker and booker’s as well.
- Responsible to ensure that the companies’ clients are very satisfied.
v Grand Millennium Hotel Towers
o Sales Coordinator & Sales Executive
Ø January 2005 till December,2006
- Was reporting to the DOSM when I was sales coordinator & reporting to
ADOS when I got promoted to sales executive.
- Was filing all the companies’ contracts and arrange them as per the
segment.
- Interacting with companies which is our DOSM is handling them direct.
- Sending the quotations for any general inquires.
- Handling the daily DDR for any inquires.

4. v Four Points By Sheraton ( Starwood) Al Mankhol Street
o Front Office Super Visor
Ø April 2004 till January 2005
- Reporting to the FOM
- Handling and assuring that the shift check list accordingly followed
- Implementing all the hotel strands
- Checking the checkout & in depends on the shift.
- Checking the cash opening balance for each shift.
- Checking and handling the guest’s requests and complaints
- Allocating the rooms for the arrival according to the hotel’s policies
- Following up with the concierge desk for the airport Pickup & Drop off
v Kiroseiz Three Corners (Sharm El Sheikh)
o Front Office Agent – Shift Leader – Duty Manager
Ø August 2000 till February 2004
- Reporting to the FOM
- Handling and assuring that the shift check list accordingly followed
- Implementing all the hotel strands
- Checking the checkout & in depends on the shift.
- Checking the cash opening balance for each shift.
- Checking and handling the guest’s requests and complaints
- Allocating the rooms for the arrival according to the hotel’s policies
- Following up with the concierge desk for the airport Pickup & Drop off
Exhibitions & Work Shops Countries Attended:
- Russia.
- Kazakhstan.
- Georgia
- Kyrgyzstan.
- Amina
- Germany
- United kingdom
Trainings Attended
- Ticketing (Egypt Air).
- Tour leader (Best Tours).
- Front office (Marriott Al Gaziera).
Qualifications
- Bachelor Degree at Hotels Management.
Personal Information
- Date of Birth 19th
Aug.1982
- Nationality Egyptians
- Marital Status Married
- Children 1