1. KERRY FOWLER
19 Thurlow Avenue, Molescroft, Beverley, HU17 7QJ
07940547977
kerry-fowler@live.co.uk
PERSONAL PROFILE
As a highly motivated individual, I always aim to exceed expectations and look to develop myself. I am a
conscientious person who works hard and pays attention to detail. I am quick to learn new skills and eager
to learn from others. I have extensive experience in the retail sector and service industries, giving me a
wide variety of skills and the ability to work with different types of people.
 I always adhere to all company policies and lead by example.
 I instantly build and maintain customer and colleague relationships.
 I am able to adapt easily to any situation and use my own initiative whilst being a valuable team player.
 I have a great ability to work well within tight deadlines and under pressure, whilst maintaining a
confident and professional manner.
 My attendance and punctuality is beyond reproach.
 I have a keen eye for detail and always aim to develop myself.
EXPERIENCE
TUI UK Retail Limited
Travel Advisor- July 2011 – July 2013 followed by Third in Charge until present
 Perpetually surpass my personal business targets on a monthly and yearly basis, whilst encouraging my
team to do the same.
 Have a can do attitude and effectively solve on the spot where possible, always keeping the customer at
the forefront of my actions.
 Regularly deliver motivational team talks, including delegating daily jobs and KPI’s.
 Manage a variety of inbound Call Centre queries including telephone payments, complaints and new
bookings.
 Opening and closing the store whilst a manager is not present and reconcile both Shop and Bureau
Banking on a daily and weekly basis.

2. 2
 Collate data and create spreadsheets and word documents for my Line and Regional Manager.
 Regularly answer the phone and send e-mails with perfect spelling and grammar.
 Volunteer to work overtime to ensure the shop hits all business case targets.
 Provide relief when staff members are ill or away.
EDUCATION AND QUALIFICATIONS
Longcroft Secondary School a Performing Arts College- September 2006 – June 2011
GCSE English Literature- A GCSE English Language- B
GCSE Mathematics- A GCSE Core Science- B
GCSE Additional Science- B GCSE Citizenship- B
GCSE History- B GCSE Food Technology- A*
GCSE Information and Communication Technology- A*
Volunteering England Netball
GCSE Physical Education- B
Basic First Aid Course
TUI UK Retail Limited- July 2011 – July 2016
AWARDS AND ACKNOWLEDGEMENTS
 I constantly exceed customer expectations by putting their needs first and deliver exceptional customer
service on a daily basis. This is reflected in customer E-Surveys, Mystery Shopper Reports with an
average score of 95% and regular praise from both my Line Manager and Regional Manager.
 I regularly take part in Charity Events to raise money and awareness for those less fortunate.
Institute of Leadership and Management Diploma Travel and Tourism NVQ Level 2