Resume

1. NADIA CAPUTO
Personal Details:
Nadia Caputo,
8b, Buxton Road
London,
NW2 5BJ
DOB:27 May 1987
Mob#: 07784949807
Email:
caputo_nadia@yahoo.com
Personal Skills
Innovation and flair
Communication skills
Target orientated
Assertiveness
Excellent attention to
details
Commercially focused
Managing & Motivating
Willingness to learn
Problem solving
Teamwork
Personal Profile
Well-mannered, articulate and conscientious Customer Service
Representative looking for a new and challenging position, one that I
will make best use of my existing skills and experience and further
my career development.
 Language: English and Italian
 Communication: I possess great communication skills, both
verbal and written, and listening. Always clear when talking
with clients and colleagues, concise and focused.
 Smart and presentable.
 Ability to work as part of a team or individually.
 Responding to comments, and resolving customer complaints
 Ability to deliver and maintain a high standard of service in
every aspect of the business Centre.
 Possessing the necessary enthusiasm, drive and motivation
and the ability to remain flexible and calm in high pressure.
 Possessing the working knowledge of Microsoft Office Suite,
including Word, Excel, PowerPoint and Outlook
Work Experience
Regus - 33 Cavendish Square - Customer Service Representative
8th December 2014-Present
 First point of contact for new and existing clients and visitors
therefore providing an exceptional impression and service
 Managing switchboards: handling calls of various internal
/external clients as well as various Regus areas of business
 Managing meeting rooms booking system and setting them up
to accommodate bookings.

2. Areas ofExpertise
Market & competitor
analysis
Customer service
Product launch
Brand marketing
Maximizing sales
Retail environment
Secretary
 Preparing offices for move-in/ move-outs
 Responsible for maintaining basic IT and telecom technical
issues, set up and queries.
 Administrative tasks- delivering mail, answering phones,
organize couriers, ordering office supplies.
 Procurement: raising purchase orders for contractors.
 Invoice the client: allocate payments at the end of the month.
 Keep the reception desk clean at all time.
Michael Kors – Covent Garden - Sales Associate
19th May 2014 – 6th December 2014
 Supporting the store team and manager to increase revenue
streams and profit targets
 Providing a friendly and helpful service to customers with a
good product knowledge.
 Maintaining high standards of presentation and cleanliness
across the store.
Kurt Geiger –Harrods Knightsbridge
Brand Consultant within Prada
14th July 2013 (continuous from 25th May 2013) – 13th May 2014
 Drive an exceptional high level of service by developing my
client relationships and achieve maximum sales.
 Knowledge of all line and product performances.
 Observe and adhere to the business dress code and grooming
guidelines.

3. Academic History
University of L’Orientale (Naples 2008-2011)
Graduation in Linguistic and Cultural Mediation
Linguistics
Italian, English, German and French
Reference
Available on request