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Gabriella D. Wyman
4542 Mayflower St. Apt 2
Houston, TX 77051
832-202-5357
Mzminger24@yahoo.com
Summary
Innovative Customer Service Manager who effectively executes process changes to
improve operational efficiency. Results-oriented Bookstore manager Exceptional cashier
dedicated to employee development. With diverse background in management and
customer service. Dedicated to providing excellent customer service and making
operational and procedural improvements. High-powered Customer Service Manager
who effectively motivates associates through continual guidance, direction, development
and coaching. Friendly Customer Service Manager with can-do attitude and willingness
to help at all times. Customer Service Manager with a track record of managing a wide
variety of customer service issues quickly and efficiently. Perform a wide range of
administrative and office support activities for the department and/or managers and
supervisors to facilitate the efficient operation of the organization.
Highlights
 Client relations specialist
 Conflict resolution techniques
 Team management
 Focused on customer satisfaction
 Management of remote employees
 Talent development
 Skilled multi-task
 Training and development
 Scheduling
 Deadline-oriented
 Word, Excel, PowerPoint software
 Proficiency
 Accounting and performing payroll duties
 Answer, screen and transfer inbound phone
Calls
 Receive and direct visitors and clients
 General clerical duties including
Photocopying, fax and mailing
 Maintain electronic and hard copy filing
system
 Retrieve documents from filing system
 Handle requests for information and data
 Resolve administrative problems and inquiries
 Prepare written responses to routine enquiries
 Prepare and modify documents including
 Correspondence, reports, drafts, memos and
emails
 Schedule and coordinate meetings,
 Appointments and travel arrangements for
managers or supervisors
 Prepare agendas for meetings and prepare
schedules
 Record, compile, transcribe and distribute
Minutes of meetings
 open, sort and distribute incoming
correspondence
 Maintain office supply inventories
 Coordinate maintenance of office equipment
 Coordinate and maintain records for staff,
Telephones, parking and petty cash
Accomplishments
Played an instrumental role in increasing customer satisfaction ratings index from 50% to 100%
within 6 years as Customer Service Manager. Reduced staff turnover by 100% in one year by
implementing several well-received team and morale-building programs.
Achieve personalsalesgoalswhilesupportingthe goalsof the teamGreetcustomersina timely,
professionalandengagingmannerProvide honestandconfidentfeedbackWorkasa teamplayerto
ensure eachcustomerreceivesthe bestservice possible
Work Experience
Novitex / Bank of America
1221 Mc KinneySt.Suite 2700 Houston,TX 77010
713-759-2513
ClientCustomerService
12/1/2014
Building strong relationships with our ever-expanding clientbase.They work on the front line to ensure thatevery
estimate and order is handled professionallyand meets the quality expectations of our clients.
- Establish and build clientrelationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination offiles for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves
as the primary contact for external and internal customers, is responsible for making judgements and
discretionary decisions that affect the operations of the organization and effectively communicates
those judgements and decisions to the customer. The Customer Service Representative is also
responsible for appropriately communicating customer requirements to the manufacturing team, in
accordance with company policies and procedures.
Stmatmar & Chase Bank
Hobby Airport
Sales Representatives Customer service
Novermber 1,2014 – current
Actively promoting credit card products to secure applications on behalf of Chase. Professional,
dynamic and thrive in a fast paced environment; eager to meet new people and obtain daily sales
goal through customer interactions. Possess outstanding interpersonal skills to interact team
members. Successful selling experience. Be professional, punctual; supportive of program needs.
Continually engage with travelers.
Responsibilities
Actively promotingcreditcardproductsto secure applicationsonbehalfof Chase.Professional,dynamic
and thrive ina fastpaced environment;eagertomeetnew people andobtaindailysalesgoal through
customerinteractions.Possessoutstandinginterpersonal skillstointeractteammembers.Successful
sellingexperience.Be professional,punctual;supportiveof programneeds.Continuallyengagewith
travelers
SkillsUsed
Abilitytopositivelyandproactivelyhandlecustomerconcernsandprioritizemultiple tasksinafast-
pacedenvironmentAbilitytoquicklylearnnew proceduresandprocesses
Strongorganizational andfollow-throughskills
Excellentcommunicationandinterpersonal skills
Highlevel of ownership,accountabilityandinitiativeProvenabilitytosetand achieve salesgoals
Competitive drive andentrepreneurial confidence tosucceedinacommission-basedenvironment
Demonstratedabilitytodeveloprelationshipswithcustomersandcoworkers
Macy’s
100 Almena Mall Houston, TX 77075
713943-4300
April 1,2014
Current
Merchandise Support Team Associate
Complying with branch operational requirements by ensuring the following: completing
invoices, processing returns, receiving and processing replenishment shipments, maintaining
branch stock/sales literature and event displays, conducting inventory checks, preparing and
shipping orders as well as branch transfers, accurately completing all associated paperwork,
Stocking sales floor to enhance the sales experience for our customers, Organizing warehouse to
ensure ease of locating product, Ensuring a clean and safe work environment at all times,
Assisting in the physical inventory
FountainPen Christian Store
Manager
13950 Hillcroft Ave. Houston, TX 77085
713-758-6475
6/2010 to 11/2015
Successfully managed the activities of 4 team members in multiple locations. Not only has to
hire the right candidates for the store but also train them for their overall development. He must
ensure that all the employees (floor manager, department manager, cashier and so on) contribute
to their level best for the effective functioning of the store. He must act as a strong pillar of
support and stand by his team at the hour of crisis. It is his duty to acquaint his team members
with the latest trends in fashion or any other newly launched retail software. It is his
responsibility to delegate responsibilities to his subordinates according to their specializations
and extract the best out of them. The store manager must motivate his team members from time
to time. Collect, count, and disburse money, do basic bookkeeping and complete banking
transactions. Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders and address complaints. Answer
telephones, direct calls and take messages. Compile, copy, sort, and file records of office
activities, business transactions, and other activities. Complete and mail bills, contracts, policies,
invoices, or checks. Operate office machines, such as photocopiers and scanners
The Fountain of Praise Church
Administrative Receptionist
13950 Hillcrof t Ave Houston, TX 77085
713-433-1824
April 2010 to March 2014
Answer telephone, screen and direct calls take and relay
messages
Provide information to callers and communicate well because they are the first person,
who customers see and talk to. Administrative receptionists can work in small companies,
multinationals, non-profit organizations and governmental agencies. The administrative
receptionist has an important part within the company. He is responsible for managing
and organizing all of the company's front desk activities. The administrative receptionists
must be able to establish interpersonal relationships Greet persons entering
Walmart
Sale ,Customer Service Manager,Cashier,Stock Clerk,
9460 West Sam Houston pkwy S Houston, TX 77099
281-567-3710.
December 2004 to April 2013
Successfully managed the activities of 30 team members in multiple locations. Created training
manuals targeted at resolving even the most difficult customer issues Reduced amount of
employee overtime by 100% by effectively delegating tasks. Responsible for overseeing the
customer service department and ensuring the company or corporation delivers the highest level
of customer service possible. Supervises agents, trains, coaches, and mentors employees. The
manager takes care of the customer service that is provided by the company as well as at its other
branches. Special attention is given to the practices for customer service, like listening to the
customers, making polite suggestions, keeping promises, and ensuring that they are performed in
an excellent manner. The responsibilities of a customer service manager have become very
important and essential to ensure proper communication with the customers and an organization.
The main focus of this manager is to satisfy the needs of every customer. The work has to be
performed at various levels, right from the initial level of dealing with customers at the reception
to the higher level of making the top management aware of the expectations and need of the
customers. Casher- This is first in a series of two classifications. The progression of this series is
to Cashier, Senior or to Teller; then to Teller, Senior; and finally to Teller, Lead. Cashiers are
distinguished from Tellers by the types of transactions. Cashiers accept payments or give refunds
to customers for specific fees or goods/services while Tellers execute a variety of transactions
and services including accepting payments for a variety of university accounts, cashing checks,
checking account balances and transferring funds. This classification is distinguished from the
Cashier, Senior in that it is intended for cashiers in a retail or food operation tending a cash
register, while the Cashier, Senior is cashier in an office or department typically required to
provide additional documentation, reports and/or operation of a specialized cash register or other
accounting method. Many positions require standing for extended periods. Stocker team leader- :
To ensure proper staffing in order to select and receive products at the facility in a productive
effective manner. Prepare and maintain records reports of inventories, shortages, shipments and
goods used or issued. Determine proper storage methods based on physical capabilities of the
facility. Ensures that the warehouse personnel have safe, efficient equipment in order to perform
the receiving distribution functions. Observe and adhere safety policies, report unsafe acts,
hazards
Sear
Loss Prevention
9570 Southwest Frwy Houston, TX 77074
713-778-3600
Monitoring video footage from surveillance cameras or walk the store in plain clothes,
keeping an eye on shoppers the primary job responsibility of someone working in loss
prevention is to covertly monitor shoppers. Wearing the clothing of a typical shopper, a loss
prevention specialist poses as a customer while searching for shoplifters among the store’s
shoppers. Dressed in civilian garb, a well-trained loss prevention specialist goes undetected as
he or she watches and, when the circumstances call for action, apprehends a shoplifter. The
duty of a loss prevention specialist is to aid a merchant in thwarting theft. Loss prevention
specialists work to secure facilities, monitor inventory, and apprehend thieves such as
shoplifters. The job of a loss prevention specialist differs from that of a security guard,
however. While a security guard watches for theft and maintains order, a security guard must
wear a uniform, and typically does not have the professional skills and company access of a
loss prevention specialist.
Education
John McDonough High School
High Diploma
2426 Esplanade Avenue
New Orleans, LA 70119
Year of 1989
Southern New Hampshire University
Criminal justice And Homeland Security
2500 North River Road
Manchester, NH, USA 2014
Houston community collage
Criminal justice
Houston, TX
Resume+7 (1)

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Resume+7 (1)

  • 1. Gabriella D. Wyman 4542 Mayflower St. Apt 2 Houston, TX 77051 832-202-5357 Mzminger24@yahoo.com Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Results-oriented Bookstore manager Exceptional cashier dedicated to employee development. With diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization. Highlights  Client relations specialist  Conflict resolution techniques  Team management  Focused on customer satisfaction  Management of remote employees  Talent development  Skilled multi-task  Training and development  Scheduling  Deadline-oriented  Word, Excel, PowerPoint software  Proficiency  Accounting and performing payroll duties  Answer, screen and transfer inbound phone Calls  Receive and direct visitors and clients  General clerical duties including Photocopying, fax and mailing  Maintain electronic and hard copy filing system
  • 2.  Retrieve documents from filing system  Handle requests for information and data  Resolve administrative problems and inquiries  Prepare written responses to routine enquiries  Prepare and modify documents including  Correspondence, reports, drafts, memos and emails  Schedule and coordinate meetings,  Appointments and travel arrangements for managers or supervisors  Prepare agendas for meetings and prepare schedules  Record, compile, transcribe and distribute Minutes of meetings  open, sort and distribute incoming correspondence  Maintain office supply inventories  Coordinate maintenance of office equipment  Coordinate and maintain records for staff, Telephones, parking and petty cash Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 50% to 100% within 6 years as Customer Service Manager. Reduced staff turnover by 100% in one year by implementing several well-received team and morale-building programs. Achieve personalsalesgoalswhilesupportingthe goalsof the teamGreetcustomersina timely, professionalandengagingmannerProvide honestandconfidentfeedbackWorkasa teamplayerto ensure eachcustomerreceivesthe bestservice possible
  • 3. Work Experience Novitex / Bank of America 1221 Mc KinneySt.Suite 2700 Houston,TX 77010 713-759-2513 ClientCustomerService 12/1/2014 Building strong relationships with our ever-expanding clientbase.They work on the front line to ensure thatevery estimate and order is handled professionallyand meets the quality expectations of our clients. - Establish and build clientrelationships - Efficient order-taking and job analysis - Quality Assurance -- final quality check - Coordination offiles for accuracy in reordering Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures. Stmatmar & Chase Bank Hobby Airport Sales Representatives Customer service Novermber 1,2014 – current Actively promoting credit card products to secure applications on behalf of Chase. Professional, dynamic and thrive in a fast paced environment; eager to meet new people and obtain daily sales goal through customer interactions. Possess outstanding interpersonal skills to interact team members. Successful selling experience. Be professional, punctual; supportive of program needs. Continually engage with travelers. Responsibilities Actively promotingcreditcardproductsto secure applicationsonbehalfof Chase.Professional,dynamic and thrive ina fastpaced environment;eagertomeetnew people andobtaindailysalesgoal through
  • 4. customerinteractions.Possessoutstandinginterpersonal skillstointeractteammembers.Successful sellingexperience.Be professional,punctual;supportiveof programneeds.Continuallyengagewith travelers SkillsUsed Abilitytopositivelyandproactivelyhandlecustomerconcernsandprioritizemultiple tasksinafast- pacedenvironmentAbilitytoquicklylearnnew proceduresandprocesses Strongorganizational andfollow-throughskills Excellentcommunicationandinterpersonal skills Highlevel of ownership,accountabilityandinitiativeProvenabilitytosetand achieve salesgoals Competitive drive andentrepreneurial confidence tosucceedinacommission-basedenvironment Demonstratedabilitytodeveloprelationshipswithcustomersandcoworkers Macy’s 100 Almena Mall Houston, TX 77075 713943-4300 April 1,2014 Current Merchandise Support Team Associate Complying with branch operational requirements by ensuring the following: completing invoices, processing returns, receiving and processing replenishment shipments, maintaining branch stock/sales literature and event displays, conducting inventory checks, preparing and shipping orders as well as branch transfers, accurately completing all associated paperwork, Stocking sales floor to enhance the sales experience for our customers, Organizing warehouse to ensure ease of locating product, Ensuring a clean and safe work environment at all times, Assisting in the physical inventory FountainPen Christian Store Manager 13950 Hillcroft Ave. Houston, TX 77085 713-758-6475 6/2010 to 11/2015
  • 5. Successfully managed the activities of 4 team members in multiple locations. Not only has to hire the right candidates for the store but also train them for their overall development. He must ensure that all the employees (floor manager, department manager, cashier and so on) contribute to their level best for the effective functioning of the store. He must act as a strong pillar of support and stand by his team at the hour of crisis. It is his duty to acquaint his team members with the latest trends in fashion or any other newly launched retail software. It is his responsibility to delegate responsibilities to his subordinates according to their specializations and extract the best out of them. The store manager must motivate his team members from time to time. Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners The Fountain of Praise Church Administrative Receptionist 13950 Hillcrof t Ave Houston, TX 77085 713-433-1824 April 2010 to March 2014 Answer telephone, screen and direct calls take and relay messages Provide information to callers and communicate well because they are the first person, who customers see and talk to. Administrative receptionists can work in small companies, multinationals, non-profit organizations and governmental agencies. The administrative receptionist has an important part within the company. He is responsible for managing and organizing all of the company's front desk activities. The administrative receptionists must be able to establish interpersonal relationships Greet persons entering Walmart Sale ,Customer Service Manager,Cashier,Stock Clerk, 9460 West Sam Houston pkwy S Houston, TX 77099
  • 6. 281-567-3710. December 2004 to April 2013 Successfully managed the activities of 30 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues Reduced amount of employee overtime by 100% by effectively delegating tasks. Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees. The manager takes care of the customer service that is provided by the company as well as at its other branches. Special attention is given to the practices for customer service, like listening to the customers, making polite suggestions, keeping promises, and ensuring that they are performed in an excellent manner. The responsibilities of a customer service manager have become very important and essential to ensure proper communication with the customers and an organization. The main focus of this manager is to satisfy the needs of every customer. The work has to be performed at various levels, right from the initial level of dealing with customers at the reception to the higher level of making the top management aware of the expectations and need of the customers. Casher- This is first in a series of two classifications. The progression of this series is to Cashier, Senior or to Teller; then to Teller, Senior; and finally to Teller, Lead. Cashiers are distinguished from Tellers by the types of transactions. Cashiers accept payments or give refunds to customers for specific fees or goods/services while Tellers execute a variety of transactions and services including accepting payments for a variety of university accounts, cashing checks, checking account balances and transferring funds. This classification is distinguished from the Cashier, Senior in that it is intended for cashiers in a retail or food operation tending a cash register, while the Cashier, Senior is cashier in an office or department typically required to provide additional documentation, reports and/or operation of a specialized cash register or other accounting method. Many positions require standing for extended periods. Stocker team leader- : To ensure proper staffing in order to select and receive products at the facility in a productive effective manner. Prepare and maintain records reports of inventories, shortages, shipments and goods used or issued. Determine proper storage methods based on physical capabilities of the facility. Ensures that the warehouse personnel have safe, efficient equipment in order to perform the receiving distribution functions. Observe and adhere safety policies, report unsafe acts, hazards Sear Loss Prevention 9570 Southwest Frwy Houston, TX 77074 713-778-3600 Monitoring video footage from surveillance cameras or walk the store in plain clothes, keeping an eye on shoppers the primary job responsibility of someone working in loss prevention is to covertly monitor shoppers. Wearing the clothing of a typical shopper, a loss
  • 7. prevention specialist poses as a customer while searching for shoplifters among the store’s shoppers. Dressed in civilian garb, a well-trained loss prevention specialist goes undetected as he or she watches and, when the circumstances call for action, apprehends a shoplifter. The duty of a loss prevention specialist is to aid a merchant in thwarting theft. Loss prevention specialists work to secure facilities, monitor inventory, and apprehend thieves such as shoplifters. The job of a loss prevention specialist differs from that of a security guard, however. While a security guard watches for theft and maintains order, a security guard must wear a uniform, and typically does not have the professional skills and company access of a loss prevention specialist. Education John McDonough High School High Diploma 2426 Esplanade Avenue New Orleans, LA 70119 Year of 1989 Southern New Hampshire University Criminal justice And Homeland Security 2500 North River Road Manchester, NH, USA 2014 Houston community collage Criminal justice Houston, TX