1. Neeve M. Reddick
1957 Laredo Circle
Stockton, CA 95209
559-817-7886
msneeve@yahoo.com
Dear Sir or Madam:
Thank you for allowing me the opportunity to submit for your review this
letter of interest along with my resume for your currently open position.
My experience lies in the area of Recruiting, Customer Service Management,
Performance Support and Developmental Training, in providing these services
throughout my tenure. I have acquired the knowledge, experience and outstanding
work ethics to do my job effectively. I demand excellence of myself and offer
dedication to my project commitments.
Given my extensive background, skills and experience it is my belief that
I would make a great asset to your organization. Please allow me to offer
my resume to you for your review.
Thank you in advance for your consideration.
Sincerely,
Neeve Reddick
2. Neeve M. Reddick
1957 Laredo Circle
Stockton, CA 95209
559-817-7886
msneeve@yahoo.com
OBJECTIVE:
My objective is to obtain a position that is challenging and diverse in
which I can share my organizational, written, communication, computer and
supervisory skills in a positive and effective way, as well as the ability
to learn and grow within the corporation.
EXPERIENCE:
03/01/2011 to 01/15/2016
Big Valley Staffing (Spherion Staffing)
Lead Recruiter
Lead and develop recruitment strategies, market talent, assist in inside sales
process, and manage applicants/employees through service action for our
wonderful customers. Build strong relationships and be a business consultant
who is responsible for decision making in order to solve business problems.
Conduct telemarketing to existing and prospective clients; may also
perform outside sales activities: Maintain communication with established
clients to ensure successful business development and to promote client and
employee retention: Identify recruiting needs and participate in the
development of outside sales: recruiting sources: Identify new business
opportunities: Participate in local professional, business and civic
organizations to enhance personal development and to promote company
recognition: Recruit interview make hiring decisions and conduct new employee
orientation of flexible employees: Counsel flexible employees on behavioral and
performance issues, document and take corrective action as necessary.
09/09/2011 to 03/01/2011
Spherion Staffing
Administrative
Responsible for general office duties including reception, filing, sorting
mail, data entry, copying, scanning, faxing, ordering supplies and a support
person to the recruiters and manager.
09/01/2010 to Current
The Nebbie Boutique
Owner
Owner and operator of a small retail business: Maintain the day to day
operations of the business. Purchase all goods, pricing merchandize, selling,
marketing, creation of the store layout and maintaining the website. Shipping
and receiving merchandize, maintaining all the records for the boutique.
3. Neeve M. Reddick
1957 Laredo Circle
Stockton, CA 95209
559-817-7886
msneeve@yahoo.com
01/01/2006 - 07/27/2010 CIGNA Healthcare Visalia, CA
Operation Manager
Establish leader in a professional organization. Maintain financial
accountability, production and quality. Staying current on industry trend
to continue to be a pacesetter. Day to day responsibilities include team
building, facilitating training on new guidelines. Operate utilizing the
core values of the company which is being customer focused. Meeting with
clients to develop and continue strategic business alliances.
01/05- Present CIGNA Healthcare Visalia, CA
Call Technical Coach/Trainer
My daily responsibility is to assist 49+ CSA with their technical issues.
These duties range from: coaching, teaching new products, SOPs, helping
them to satisfy production requirements, explaining how a claim is paid,
reading contracts, creating job tools and motivating them to achieve the
goals set before them. Working alongside the managers I am able to put
action plans together, track and trend CSAs error along with the office
errors. I handle silent monitoring, offer constructive feedback;
recommend strategy to assist the CSA with their goals I facilitate team
huddles creating the agenda to be taught. Recommend special training as
well as up training. Assisting with interview for future employees and
recommending termination for others. Working with our Matrix Partners I
assist with policy and procedures regarding updating and discrepancy in the
policy and procedure. In addition to all of these I still take customer
calls as well as escalated calls. I was the point person for the incentive
Projects.
09/04- 01/05 CIGNA Healthcare Visalia, CA
Value Advocate
A new product was introduced to this call center called CIGNA Choice Fund
I was personally selected to be a part of the pilot program. My duties
consist of selling the product to pre- enrollment members. I educated the
members on its feature and benefits.
11/01 - 09/04 CIGNA Healthcare Visalia, CA
Customer Service Associate
My daily responsibilities consist of answering telephone inquiries from
insured members and providers (approximately 80-90) calls a day. My calls
range from simplistic policy questions and answers to detailed problem
resolution. I utilize a vast array of computer software programs(SCREENS)
while assisting customers to involve accessing customer's history, as well as
4. Neeve M. Reddick
1957 Laredo Circle
Stockton, CA 95209
559-817-7886
msneeve@yahoo.com
properly document information relative to the call. I interact with internal
and external areas to resolve issues accordingly and respond to written
correspondence in a clear and concise manner. I have strong customer service,
written and verbal skills and I work under strict time constraints in a
production-based environment.
12/99 - 07/01 AT&T Broadband/Media-One Fresno, CA
Customer Care Coach - Trainer
My duties as a Customer Care Coach are to demonstrate and reinforce the
use of the information center, policies and procedures. Clarify billing,
collections, products and service questions. Make recommendation, design,
implement and deliver Customer Care Professional coachingand training
needs to the call center employees and supervisors. Clarifying methods and
procedures, providing continuous feedback to Customer Care Professional's.
Offer suggestions on how to handle customer needs to first contact
resolutions. Liaison between Customer Care Professionals, Dispatch, Field
Supervisor and other Call Centers. Handle all escalated calls without
question or hesitation over the telephone and in person. Follow up with
Customer calls' within the same day. Send out letters of resolution
positive or negative. Assist Customer Care Professional's with various
situations such as rate changes, technical problems, billing inquires,
etc. I also handle disciplinary actions, which required me to make
recommendations for terminations and/or promotions.
07/97 - 12/99 AT&T Broadband/Media-One Fresno, CA
Customer Service Representative / Support Trainer
My duties are as follow: Sales, explaining the functions and advantage of
our products. Set up new accounts. Explaining past and current bills. Make
adjustment on their accounts when needed. Answer general inquires about
cable. Internet and Telephone services. Assisted with the training of the
new hires, temporary and returning employees. Trained the Call Center on
the new policies and procedures. Initiated new Personal Identification
Policy for Northern California Call Center. My average call count ranges
from 90 - 100 per day.
5. Neeve M. Reddick
1957 Laredo Circle
Stockton, CA 95209
559-817-7886
msneeve@yahoo.com
11/96 - 11/97 Corcoran Unified School District Corcoran, CA
Physical Education Aide - Gym Teacher
I was responsible for teaching elementary school children the art of
indoor and outdoor sports. The lessons include written and verbal testing
for each student on a daily basis. Responsible for all equipment, and
other school property needed to perform my job.
11/94 - 10/95 AFP Portrait Studio Visalia, CA
Studio Manager
I was responsible for supervising a staff of 10 employees. My
responsibilities consist of hiring, training, sales, customer service,
telemarketing, payroll, bookkeeping, billing, scheduling, cashier, and ordering
supplies. Every night I had to send the film off to be developed
by our corporate office. I had to take the money to the bank. I had to
recruit of companies to have us come into their store to take pictures.
03/91 - 11/94 Sacramento Cablevision Sacramento, CA
Customer Service Lead/Supervisor
I was responsible for over twothousand accounts and I also supported a
staff of twenty service representatives. Some of my duties were to
research lost of stolen equipment and misapplied payment. I handled irate
customers over the phone and in person.I was tasked with the training of
all new hires once they finished initial training. During my time as a
supervisor I monitored, evaluated and trained approximately twenty service
agents. I provided input for hiring and disciplining employees. During
reorganization of our company, I was given the special assignment of
setting up our new billing department. This included implementing the new
billing procedures and coordinate research with other departments.
09/91 - 02/92 Continental Cablevision Los Angeles, CA
Customer Service Representative
I carried over 2,000 customer accounts that were my responsibility for
service and accuracy. Daily duties were data entry, keeping up customer
records and customer correspondence. "Wordperfect was the required
format for all, records and correspondence.The answering of phone calls was
a mandatory requirement after the first ring, handling an average of 15
calls per hour.
6. Additional Experience:
I adapt easily to new situations and challenges. I am able to learn and
retain new information quickly and I have over 10+ year’s experiencein the
customer service field. I also have a good working understanding to many
of the computer software programs(i.e. MS Word, Excel, PowerPoint, and
WordPerfect & PowerPoint.)
Education:
Linden High School
Major: College Prep.
Degree: Diploma
GPA: 3.5
Certificates:
MCI Communication Course
TWA Travel Academy
PacBel1 Telephone Technique Workshop
Business References:
Dale Larsen
13801 E. Rialto Ave.
Sanger, CA 93657
Home Phone: 559-875-0690
Lynn Roberts
32281 Indian Guide
Squaw Valley, CA 93612
Home Phone: 559-332-2212
Janie 01ry
171 N. Karen Ave.
Clovis, CA 93612
Home Phone: 559-297-0311
Sylvia Banuelos
14280 w. C Street
Kerman, CA 93630
Cell Phone: 559-285-2802
7. Joanne Melendez
825 W. Princeton Ave.
Fresno, CA 93705
Home Phone: 559-229-0908
Melissa Pierson
4016 N. Feland Ave.
Fresno, CA 93722
Cell Phone: 559-779-0883
'-
AT&T Broadband
1945 Helm Ave Fresno CA 93727 559-455-4270
CIGNA Healthcare
5300 W Tulare Ave Visalia CA 93277 800-244-6224
