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Tahmina S. Waheed
5852 Rich Hill Way, Yorba Linda, CA 92886 email: tswaheed@yahoo.com Phone: (949)677-3368
Summary
Established professional financial and management skills within thebankingindustry over the last16 years.I have the ability to
apply my leadership skills with accuracy and effectiveness for any prosperous and quality-driven organization.Exceptional ability to
work well in a team environment. Excellent persona,business development skills and customer serviceexperience.
Highlights
 Excellent time management skills
 Excellent communication skills
 People-oriented
 Detail-oriented
 Expert in risk management
 Excellent work ethic
 Strong sales skills
 Fastlearner and exceed in tasks
Accomplishments
 Received internal auditscoreof satisfactory in all areasof sales and operations
 AssistantBranch Manager - Operations Mentor Certified
 Graduate of the JP Morgan Chase ABM Program
 Graduate of the Washington Mutual Step program for Management
 Helped Bank branches achievehigher PNL rankingcompared to comparablebranches
 Won several sales awardsand achieved Production Club Status
 Life Agent
 Notary Public
EXPERIENCE
February 2014 – Present JP Morgan Chase Laguna Hills, CA
Assistant Branch Manager-Operations/Assistant Vice President
Duties: Perform pre-audits to ensure ongoing adherence with complianceprocedures, focused on operational controls/processes
and audits of the branch,enforce dual control procedures atall times,maintain monthly branch efficiency logs,keep staff informed
of changes in policy and procedures, prepare employee performance reviews and disciplinary notices as required,schedule
employee monthly work schedule, recruited and oversee trainingfor all newbranch employees, oversee teller duties and assists line
with customer transactions duringpeak periods, maintain high standardsfor cash control/monetary transaction/security,overview
all new account(personal and business) process, reviewnew accounts to meet bank and regulation guidelines, open new accounts,
oversee many areas of the branch and focus on minimizerisk and losses, assist/research and resolvecustomers issues and
complains,auditteller drawers,auditand balancevaults/cash & coin(TCD) machines/ATMs, order and maintain adequatesupplies
includingcurrency,Vaultcustodian, reports facility/ buildingconcerns to maintenance for work order, ensures excellent customer
serviceskills arepracticed by all staff members, train employees in recognizingcross saleopportunities and make safeand simple
referral to appropriateassociate, hold daily huddles and setagenda for the day, hold regularly meetings with staff regardingbranch
sales,operational,policy,procedures,and auditissues
May 2010 – January 2014 JP Morgan Chase Aliso Viejo, CA
Assistant Branch Manager-Sales/Assistant Vice President
Duties: Oversee the running of an entire branch. On a daily basis, plan, organize, prioritize work, delegate work, hold daily huddles
and set agenda for the day, lead, motivate and encourage staff members to work as a team and keep the branch running smoothly
and meet sales and operational goals/targets. Assist employees to follow Bank guidelines on how to recognize cross sale
opportunities and make safe and simple referral to appropriate associate, assist day-to-day operations of the branch and staff. Open
new accounts and assist tellers during peak hours. Monitor branch service quality level and coach staff to achieve appropriate level.
Ensure compliance, audit and security procedures are adhered. Assist in keeping the branch in compliance with all bank policies and
regulations. Monitor employee activities, keep record on employees, assist with customer/employee issues and complains and take
action when necessary. Interview, hire, train and develop employees thru coaching, role-play, self-discovery, verbal communication,
write ups according to company standard. Evaluate, prepare and execute semi-annual employee performance review. Plan and
monitor schedules. Manage and review new account documents for discrepancies and make corrections to comply with bank policy
and regulations.Research,negotiate, solveproblems and make effective decisions according to bank policy and regulations.
August 2008 – April 2010 JP Morgan Chase Lake Forest, CA
Sr. Personal Banker
Duties: Assisted customers in their selection of various accounts, financial services and cross-sale bank products and services;
Checking, Saving, Business Accounts, CD, Credit Cards, Mortgage and Home Equity Line of Credit. Promoted business for the Bank by
maintaining good customer relations and referring customers to appropriate associate for new services; Investments, Commercial
Lending. Worked with various associates in acquiring new business for the bank. On a daily bases assisted customers in choosing
financial products, handled broad aspects of the loan origination process, reviewed completed loan files for discrepancies in income,
appraised value and credit history, coordinated loan closings with title companies, borrowers, and loan processors. Processed teller
transactions during peak hours. Trained and supported less experienced Bankers and other branch staff members. Supervised, and
trained employees in branch operations, regulations and sales strategies. Completed broad range of operational tasks for the
Branch.
June 2001 – July 2008 Washington Mutual Mission Viejo, CA
Sr. Personal Financial Banker II
Duties: Assisted customers in their selection of various accounts, financial services and cross-sale bank products and services;
Checking, Saving, Business Accounts, CD, Credit Cards, Mortgage and Home Equity Line of Credit. Promoted business for the Bank by
maintaining good customer relations and referring customers to appropriate staff for new services; Investments, Commercial
Lending. On a daily bases assisted customers in choosing financial products, handled broad aspects of the loan origination process,
reviewed completed loan files for discrepancies in income, appraised value and credit history, coordinated loan closings with title
companies, borrowers, and loan processors. Processed teller transactions during peak hours. Trained and supported less
experienced Personnel Financial Bankers and other branch staff members. Supervised, and trained employees in branch operations,
regulations and sales strategies. Completed broad range of operational such as ATM custodian, new account review and many other
tasks.
December 1999 – May 2001 Washington Mutual Laguna Hills, CA
Teller
Duties: Performed teller transactions in the areas of bank account deposits, withdrawals, loan payments and other account
maintains services. Balanced assigned cash drawer. Identified cross-selling opportunities of value-adding bank products and services
for our clients. Created an account application and opened new accounts at the Teller Line. Provided highly personalized services to
our clients to built and strengthen customer-banking relationships. Responded to a broad range of customer inquiries and resolved
problems swiftly.
August 1999 – June 2007 IVC/Saddleback College Mission Viejo, CA
Student
May 1997 – July 1999 Sammy’s Place Laguna Beach, CA
Manager/Supervisor
Duties: Planned, organized, directed and coordinated staff and resources of the restaurant for efficient, well-prepared, and
profitable service of food and beverages. Reviewed and monitored book keeping, finances and expenditures to ensure that it
conform to budget limitations. Hired, trained, and scheduled personnel. Supervised portion control and quantities of preparation to
minimize waste. Performed frequent checks to ensure consistent high quality of food preparation and service. Planned marketing,
advertising to promote the Restaurant. Complied with all health and safety regulations and enforced sanitary practices for food
handling,general cleanliness,and maintenanceof kitchen and dining areas.
EDUCATION
Laguna Beach High School Laguna Beach, CA High School Diploma,June 1999
IVC/Saddleback College Mission Viejo,CA AssociateDegree, Business,June 2007
SKILLS/LICENSES
*Fluent in English,Dari,Farsi and German *Microsoft *Excel *Schedule Assistsoftware
REFERENCE Availableupon request
Tahmina Waheed Resume 92216 (7)

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Tahmina Waheed Resume 92216 (7)

  • 1. Tahmina S. Waheed 5852 Rich Hill Way, Yorba Linda, CA 92886 email: tswaheed@yahoo.com Phone: (949)677-3368 Summary Established professional financial and management skills within thebankingindustry over the last16 years.I have the ability to apply my leadership skills with accuracy and effectiveness for any prosperous and quality-driven organization.Exceptional ability to work well in a team environment. Excellent persona,business development skills and customer serviceexperience. Highlights  Excellent time management skills  Excellent communication skills  People-oriented  Detail-oriented  Expert in risk management  Excellent work ethic  Strong sales skills  Fastlearner and exceed in tasks Accomplishments  Received internal auditscoreof satisfactory in all areasof sales and operations  AssistantBranch Manager - Operations Mentor Certified  Graduate of the JP Morgan Chase ABM Program  Graduate of the Washington Mutual Step program for Management  Helped Bank branches achievehigher PNL rankingcompared to comparablebranches  Won several sales awardsand achieved Production Club Status  Life Agent  Notary Public EXPERIENCE February 2014 – Present JP Morgan Chase Laguna Hills, CA Assistant Branch Manager-Operations/Assistant Vice President Duties: Perform pre-audits to ensure ongoing adherence with complianceprocedures, focused on operational controls/processes and audits of the branch,enforce dual control procedures atall times,maintain monthly branch efficiency logs,keep staff informed of changes in policy and procedures, prepare employee performance reviews and disciplinary notices as required,schedule employee monthly work schedule, recruited and oversee trainingfor all newbranch employees, oversee teller duties and assists line with customer transactions duringpeak periods, maintain high standardsfor cash control/monetary transaction/security,overview all new account(personal and business) process, reviewnew accounts to meet bank and regulation guidelines, open new accounts, oversee many areas of the branch and focus on minimizerisk and losses, assist/research and resolvecustomers issues and complains,auditteller drawers,auditand balancevaults/cash & coin(TCD) machines/ATMs, order and maintain adequatesupplies includingcurrency,Vaultcustodian, reports facility/ buildingconcerns to maintenance for work order, ensures excellent customer serviceskills arepracticed by all staff members, train employees in recognizingcross saleopportunities and make safeand simple referral to appropriateassociate, hold daily huddles and setagenda for the day, hold regularly meetings with staff regardingbranch sales,operational,policy,procedures,and auditissues May 2010 – January 2014 JP Morgan Chase Aliso Viejo, CA Assistant Branch Manager-Sales/Assistant Vice President Duties: Oversee the running of an entire branch. On a daily basis, plan, organize, prioritize work, delegate work, hold daily huddles and set agenda for the day, lead, motivate and encourage staff members to work as a team and keep the branch running smoothly and meet sales and operational goals/targets. Assist employees to follow Bank guidelines on how to recognize cross sale opportunities and make safe and simple referral to appropriate associate, assist day-to-day operations of the branch and staff. Open new accounts and assist tellers during peak hours. Monitor branch service quality level and coach staff to achieve appropriate level. Ensure compliance, audit and security procedures are adhered. Assist in keeping the branch in compliance with all bank policies and regulations. Monitor employee activities, keep record on employees, assist with customer/employee issues and complains and take action when necessary. Interview, hire, train and develop employees thru coaching, role-play, self-discovery, verbal communication, write ups according to company standard. Evaluate, prepare and execute semi-annual employee performance review. Plan and
  • 2. monitor schedules. Manage and review new account documents for discrepancies and make corrections to comply with bank policy and regulations.Research,negotiate, solveproblems and make effective decisions according to bank policy and regulations. August 2008 – April 2010 JP Morgan Chase Lake Forest, CA Sr. Personal Banker Duties: Assisted customers in their selection of various accounts, financial services and cross-sale bank products and services; Checking, Saving, Business Accounts, CD, Credit Cards, Mortgage and Home Equity Line of Credit. Promoted business for the Bank by maintaining good customer relations and referring customers to appropriate associate for new services; Investments, Commercial Lending. Worked with various associates in acquiring new business for the bank. On a daily bases assisted customers in choosing financial products, handled broad aspects of the loan origination process, reviewed completed loan files for discrepancies in income, appraised value and credit history, coordinated loan closings with title companies, borrowers, and loan processors. Processed teller transactions during peak hours. Trained and supported less experienced Bankers and other branch staff members. Supervised, and trained employees in branch operations, regulations and sales strategies. Completed broad range of operational tasks for the Branch. June 2001 – July 2008 Washington Mutual Mission Viejo, CA Sr. Personal Financial Banker II Duties: Assisted customers in their selection of various accounts, financial services and cross-sale bank products and services; Checking, Saving, Business Accounts, CD, Credit Cards, Mortgage and Home Equity Line of Credit. Promoted business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services; Investments, Commercial Lending. On a daily bases assisted customers in choosing financial products, handled broad aspects of the loan origination process, reviewed completed loan files for discrepancies in income, appraised value and credit history, coordinated loan closings with title companies, borrowers, and loan processors. Processed teller transactions during peak hours. Trained and supported less experienced Personnel Financial Bankers and other branch staff members. Supervised, and trained employees in branch operations, regulations and sales strategies. Completed broad range of operational such as ATM custodian, new account review and many other tasks. December 1999 – May 2001 Washington Mutual Laguna Hills, CA Teller Duties: Performed teller transactions in the areas of bank account deposits, withdrawals, loan payments and other account maintains services. Balanced assigned cash drawer. Identified cross-selling opportunities of value-adding bank products and services for our clients. Created an account application and opened new accounts at the Teller Line. Provided highly personalized services to our clients to built and strengthen customer-banking relationships. Responded to a broad range of customer inquiries and resolved problems swiftly. August 1999 – June 2007 IVC/Saddleback College Mission Viejo, CA Student May 1997 – July 1999 Sammy’s Place Laguna Beach, CA Manager/Supervisor Duties: Planned, organized, directed and coordinated staff and resources of the restaurant for efficient, well-prepared, and profitable service of food and beverages. Reviewed and monitored book keeping, finances and expenditures to ensure that it conform to budget limitations. Hired, trained, and scheduled personnel. Supervised portion control and quantities of preparation to minimize waste. Performed frequent checks to ensure consistent high quality of food preparation and service. Planned marketing, advertising to promote the Restaurant. Complied with all health and safety regulations and enforced sanitary practices for food handling,general cleanliness,and maintenanceof kitchen and dining areas. EDUCATION Laguna Beach High School Laguna Beach, CA High School Diploma,June 1999 IVC/Saddleback College Mission Viejo,CA AssociateDegree, Business,June 2007 SKILLS/LICENSES *Fluent in English,Dari,Farsi and German *Microsoft *Excel *Schedule Assistsoftware REFERENCE Availableupon request