1. DAWN HAMILTON
December 30, 2015
Dear Recruiter,
You may be wondering why a successful Supervisor with FedExand former real estate agent isinterested in a socialservice or
community support position.
I have come to a point in my life where I want to dedicate my skills and talent for the final 10-20 years of my
career toward enriching the community and advocating for social programs. Iam directing my search mainly
toward those programs I strongly believe in or that have touched my life in some way.
That being said, I know that time and money are especially precious in the nonprofit world so Im sure you have no time to waste
on someone who believes in the program yet lacks the necessaryskillsand motivation. Please take a moment to review my
qualifications. You'llsee that I have the required skills to transition into thisnewrole and the tenacity to succeed. All of my
customer service, marketing, organization and training skills will translate well into the responsibilitiesof this new role.And
motivating volunteersis closelyakin to motivating the self-employed salesagent,with whom Ihave had great success.
If you choose to interviewand hire me, you will not be disappointed.Iwould be a great fit with any sociallyresponsible and
community enriching organization andwould be very proud to tell people that Iam a part of a service oriented team.
I am very interested in meeting to review your needs and provide greater detail about my skillsand experience
during an interview. Please callor emailme at your earliestconvenience.
Thank you for your valued time,
Most sincerely,
Dawn Hamilton
816-756-7431
DawnHamilton01@sbcglobal.net
Note: Business and character reference contactinfo provide prior to interview.

2. DAWNHAMILTON
DawnHamilton01@sbcglobal.net | https://www.linkedin.com/in/dawnhamilton1
Executive Profile
Versatile and results-oriented OperationsSupervisor adeptin the highestlevel ofcomplex schedule coordination,
mentorship,processimprovement, innovative leadership, customer/clientsatisfaction and cross-cultural team
management skills. Expertise in developing, presenting and improving effective presentations,orientationsand staff
training programs.
Skill Highlights
ComplexSchedule Coordination Time and Resource Optimization
Staff Training and Development Innovative Marketing Insights
Client Relations Specialist WorkflowPlanning
High-intensity Multi-tasking Comprehensive Operations Management
Client Account Management Positive StaffEngagement
Core Accomplishments
Successfullycoordinated all department operations for a constantlychanging team of 22 temporarystaff plus5 fulltime
permanentemployees including schedules, payroll,invoices,vendor selection,dock operationsand allHR responsibilities.
Spear headed training and successful roll out of an entirelynew24/7 trailer switching program in which the smallest
failure would have resulted in the shutdown of customer'sentire 3 acre facility.
Managed tight hourlylabor budgets and exceeded FY2015 annual income goal by 38% and revenue goalby 20.8% while
increasing client satisfaction score from 8.0 to 10.0.
Developed and implemented successful marketing strategies with high response and participation in campaigns.
Streamlined customer/client systems for each step of processresulting in increased productivity plus higher goal
achievementrate for clients.
Coordinated up to 10 separate real estate transactions- to successfulcompletion- everymonth. Including prospecting,
marketing, client-customer-inspector-appraisal-repair schedule coordination,administration of documentsand resolving last-
minute obstacles.
Selected as the consultant to directly handle vendor issues and dissatisfied clients due my composure under pressure
and ability to calm, persuade and create innovative solutions.
Professional Experience
Supervisor - Hallmark facility 03/2013 to 10/2015
FedEx - Supply Chain Services Kansas City,MO
Directed 100% of all aspectsof entire parcel dock operation within customer's facility. Recruited,hired, trained,
scheduled and managed all full time and temporary staff, processed all HR documents, administered all company policies
including safetyprogram, annual reviews, disciplinaryactionsand ongoing training.Managed all financial
responsibilities includingfinal reviewand approval ofweeklybilling invoices, bid requests, vendor selections and
expense reports.Prepared forecasts and implemented labor and revenue budgets. Consulted with customer'semployees
and upper level management directlyon allof their dock processesand resolved allconcerns immediately.I was the
highestlevel employee on site. Mydirect manager was located in Ohio.

3. Team Lead - Hallmark facility & FXG hub 12/2008 to 03/2013
FedEx - Ground Kansas City,MO
Hired aspackage handler, achieved near 100% ‘scan and label' accuracyand route sort completion.
6/2009 Promoted to scanner - labeled, entered re-routes or edited addressesas needed.
10/2009 Moved to main full time QA position during key employee's extended emergency medical leave.
5/2010 Promoted to Team Lead for Hallmark account. Trained & supervised package handlers to ensure safe and proper
handling ofcustomers' packages. Monitored lanes & beltsto run efficiently,track misrouted packages to correct belts
and worked closely with customer'sstaff on site to ensure customer satisfaction.
New Agent Trainer/Office Mentor 05/2004 to 12/2008
Reece & Nichols Realtors Kansas City,MO
Responsible for creation and presentation of entire training program for newagent masteryofclientservices,sales
techniques, negotiations, form completion and legal compliance. Authored and updated text book, exercises and tests.
Held 8-week classes for groupsof newagents followed by individualized mentoring for 12 months. Keptup-to-date on all
industry,legal, financial and technical developments vitalto success ofnewagents.
Senior Sales Associate 12/1992 to 12/2008
Reece & Nichols Realtors Kansas City,MO
Maintained long term client contact and appreciation programs. Developed and executed buyer education events,open
housesand all marketing campaigns. Organized detailed, extremely time sensitive route plansfor viewing up to 20
differentaddresses within 4 hours while totally eliminating client confusion. Scheduled and completed alltasksrequired
to meet tightcontract deadlines for asmanyas10 differentclientssimultaneously everymonth.
Bridal Consultant/Sales Associate 09/1988 to 03/1996
The Jones Store Co. Kansas City,MO
Maintained detailed customer filesand financialrecords. Assisted with bride's gown/veil selection and coordinated
entire wedding party'sspecialorders - gowns, tuxedos,accessories, engraved invitations - including scheduling fittings
and finaldelivery or pick up. Calmly resolved the normalbutfrequent complications with special orders to reduce
undesirable stress on entire wedding party.
Additional Experience Summary
Real Estate Manager - 18 yearshands-on investmentproperty owner.Completely responsible for allclientrelations,
marketing, financial record keeping, lease transactions,repairs and renovations.
Habitat for Humanity Restore Volunteer - Identifyand stockdonations, customer service.
Chairperson New Forms Committee for KCRAR. Responsible for creation of newforms including 'Lease Option'
and 'Rent to Own' addendum for inclusion in library of legal documentsused byKC Metro Realtors.
Operation Brightside KCKS - Internship: created elementaryschool recycling program and authored 'howto'
brochure on backyard composting.
Visiting Nurses Association of KC - Internship:Callcenter and admin assistant.
EXCEL/Community Leadership - KC Northland Neighborhoods Inc. Completed 9 month training program.
Education
Bachelor of Arts: Urban Affairs/City Planning
University of Missouri Kansas City,MO