1. Nina Janschka
njanschka@gmail.com
SUMMARY
A seasoned customer relations professional with over 25 years in the banking industry; the ultimate
advocate for customer/client satisfaction who believes in nothing less than superior customer service.
I gravitate toward situations where my knowledge and experience can make a difference. I am
passionate about teaching, training, coaching, and developing individuals who are new to the banking
industry. I am continually training and coaching my employees in the development of excellent
customer relationships. My success and gratification are derived from my colleagues achieving their
best.
My performance record validates my ability to handle increasing responsibilities and successfully
conquer multiple challenges. I have excellent interpersonal and analytical skills. I derive the utmost
gratification from training, coaching, mentoring, and inspiring our employees, and seeing them
develop and grow into successful professionals. The perfect opportunity for me is at the intersection
of Customer Service and Employee Training and Development. I am interested in any such
opportunity that would afford me professional growth in these areas of interest, either upward within
the banking industry or laterally outside of the industry.
ACCOMPLISHMENTS
Recognized accomplishments throughout my career include awards for top performer and perfect
attendance year after year. I exceeded financial targets for three consecutive years at a Norristown
branch office resulting in a promotion to their larger office in Conshohocken. My strong performance
in the two years at this office resulted in a promotion to one of the largest stores Chester County. I
was one of the first in the suburban market to be promoted to Financial Center Manager, and
subsequently received recognition for achieving the most business growth of the financial centers in
Western Montgomery County in one year.
EXPERIENCE
Customers Bank 2013 - Present
Customers Bank is committed to providing our customers with the best possible banking experience as one of the safest,
securest, and most customer focused community banks in the region, whose success in large part is due to our philosophy
that touches every area of our organization: putting the needs of our customers first.
Post Closer, Mortgages | Phoenixville Branch 2014 – Present
Receive and proof final mortgage documents to ensure accuracy and completeness. Scan all
documents and create permanent paper files for audit purposes. Board loans onto bank system for
branches and employees to accept payments and service escrows. Transfer servicing (sale of)
mortgages to investors which includes creating allonge, sending electronic files to the investor,
clearing conditions when needed and process final purchase advice from investor. Close out
mortgage. Work with all government agencies such as FHA, PHFA, USDA and VA.
Assistant Manager | Kimberton 2013 - 2014
Support the Branch Manager by overseeing the efficient operation of the branch ensuring all
operational functions are completely and properly performed by the staff while conveying a feeling
of trust, service, security and satisfaction our customers and staff. Oversee the teller function, ATM
balancing, night depository processing, Brinks processing and customer service duties as well as a
familiarity with IRA services and personal banking products and services. Available to assist the
Personal Bankers during peak periods with account opening administration.

2. Resume – Nina Janschka
Wells Fargo / Wachovia / First Union / First Fidelity / Fidelity Bank 1987 - 2013
Wells Fargo Bank is one of the largest banks in the US with more than 6,200 bank branches in 40-plus states. In 2008,
Wells Fargo & Company acquired Wachovia Corporation. In 2001, First Union and Wachovia merged. Fidelity Bank
merged into First Fidelity, a growing New Jersey bank in 1988, and First Fidelity was absorbed into First Union.
Personal Banker II | Exton 2012 - 2013
Responsible for a specific set of goals. In my new role as a banker I achieved and exceeded goals in
partner referrals, loans, profit proxy and acquiring new clients. I enjoy helping my clients
understand and simplify their goals financially and for their future.
Service Manager | Exton 2010 - 2012
Managed 20 employees, which included 10 direct reports. Created and implemented operating
processes, and ensured employees were in compliance. Monitored results, coached and guided my
direct reports to achieve goals and deliver superior service. I passed all audits and was asked to
help less experienced managers create a process for successful results. Received the 2009 Wells
Fargo Performance Excellence Award: “The Spirit of Eastern Chester County”.
Store Manager | Exton 2004 - 2010
Achieved all goals and continued to maintain service levels to corporate expectations. Form teams
with many partners and laid out working agreements to attain goals. Ensure office is organized to
meet operational requirements while attending to required business calls.
Financial Center Manager | Norristown 1998 - 2004
Promoted to this title from Customer Relations Manager in 2003. Managed office, acquired new
business, and formed relationships with clients. Coached direct reports and peers to perform and
achieve goals. Greeted clients and migrated to proper service channels. I was a top performer in
very diverse market. 2000-2003 was noted for highest growth in western Montgomery County in
small business acquisition. Received the 2000 First Union Performance Excellence Award: “The
Spirit of Suburban”.
Loan Specialist – | Springhouse 1996 - 1998
Primary focus was loans and new accounts, served as ATM custodian when needed, assisted in the
auditing of tellers and vault, and served as backup for the manager when required.
Customer Service Representative | Bridgeport 1995 - 1996
Became bank certified, opened new accounts, and took loan applications. Performed audits and
filled in as a teller if needed. Cross trained to work any position in office. Served as backup for
manager when required.
Various Teller and Head Teller Positions | Various Locations 1987 - 1995
In addition to performing basic teller transactions, responsibilities included: overseeing and
managing teller lines; auditing tellers, negotiable items, managing safe deposit boxes and cross-
training on platform side. Responsible for vault, cash drawer, and ATM on a daily basis.
EDUCATION AND TRAINING
Business Management Courses: Cabrini College, Montgomery County Community College
Situational Leadership® II Training – Ken Blanchard
Interviewing and Hiring Training (Wells Fargo)
Crucial Confrontations® Training – Ken Blanchard