Performance Support Solutions to close the Knowledge Gaps
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Organizations are changing at a very high speed. This change requires them to acquire new knowledge and competence at the same speed; otherwise, it will lead to the emergence of huge knowledge gaps. Research has proved that the formal way of learning is not closing the knowledge gaps anymore. Organizations need to find alternatives and one such alternative is Performance Support Solutions. Performance Support Solutions are used to continually reinforce the knowledge for better retention and just-in-time support to perform better. In this Presentations the attendees will learn: - How knowledge gaps can creep into an organization and what are their impacts. - Why there is a need for change in learning and knowledge management. - About the concept of Performance Support Solutions. - About Philips Cue Cards, an award winning solution developed by Philips Lighting and G-Cube. - About the solutions implemented at Philips Lighting, through real life examples and success stories.
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Performance Support Solutions to close the Knowledge Gaps
- 1. Webinar: Using Performance Support Solutions to close Knowledge Gaps Host: Anusha Jain Vice-President, G-Cube Presenter: Hans Ramaker Director, Philips University
- 2. Internal use only About G-Cube Established : Year 2000 Business : Learning Products & Services Markets : US 40%, Europe 40% Australia & Rest 30% Customers : 350+ customers across globe Locations : India, US & Canada Workforce : 300+ people on payroll globally Growth : 30%+ Y.O.Y Growth for Last 5 Years
- 3. Internal use only About G-Cube • Fastest 50 Growing Company in IT/ITeS space in India, 5 years in a row by Delloite • Fastest 500 Growing Company in IT/ITeS space in Asia pacific, 5 years in a row by Delloite • Top 100 companies in the Asia Pacific region by Red Herring • NASSCOM - Among Fastest 50 Emerging IT/ ITes Companies • Co-Founders recognized by Fortune magazine in '40 under 40' entrepreneurs list in 2014 • Our CEO, recognized as Top 10 e-Learning Movers & Shakers in Asia-Pacific region for two consecutive years now • Among Top 10 e-Learning Companies, 2 years in row by TrainingIndustry.com • 15+ Awards for our LMS, WiZDOM. Including feature amongst top 15 LMS worldwide for 2 consecutive year
- 4. Internal use only The Presenter Hans Ramaker joined Philips Lighting as Senior Director - Learning innovations and technology after several years of learning experience at Toshiba medical systems and Philips Healthcare. Hans is responsible for introducing and implementing new learning technologies within Philips to make learning more efficient and reduce the overall costs of training. He is also responsible for the Performance support structure within the Philips Organization.
- 5. Internal use only Connected LED lighting2015 Sales 2014: EUR 21.4 billion More then 100 countries Employees:108,000 Segments: •Healthcare •Lighting •Consumer Lifestyle
- 6. Internal use only Lighting Outdoor: •street lighting •car lights •residential areas •sports arenas Specific applications: •horticulture •water purification Indoor: •homes •shops •offices •schools •hotels •factories •hospitals
- 7. Internal use only Poll Time! How do you define Performance Support?
- 8. Internal use only * Bob Mosher The 5 moments of need
- 9. Internal use only Philips University, August 2014 Study time 0 50 100 150 1980 1985 1990 1995 2000 2005 2010 2015 Study time New Products/year
- 10. Internal use only Learner Practitioner Expert Formal Social Experiential * Bob Mosher
- 11. Internal use only Formal learning Forgetting curve 12
- 12. Internal use only 13 * Manfred Spitzer 2015 Formal learning Classroom
- 13. Internal use only 14 * Manfred Spitzer 2015 Formal learning Online Coursework
- 14. Internal use only Poll Time! How much of your learning and training strategy includes performance support and job aids?
- 15. Internal use only * Charles Jennings 2014 16 Retention rate
- 16. Internal use only Learning methods internal staff Philips Lighting Academy Social learning 20% % % % Internal staff External customers Performing task 18
- 17. Internal use only Learning methods for Practitioners Internal and external practitioners Social learning 20% Performing task Formal learning 10% Performer support 70% Communities Social learning Job coaching Sharing Cases Update e-learnings Knowledge dB Certification Workshops Simulation HW/SW Practice online Workflow integrated information 19
- 18. Internal use only * Charles Jennings 2014
- 19. Internal use only Our focus needs a shift 90 8 2 50 25 25 75 15 10 Formal Learning Quiz/ test E-learning modules Books Webinars Video (V) Class sessions Social Learning Communities Communities of Practice Peer Coaching Managerial Coaching Mentoring program Expert sharing Sessions Buddy-ing/Shadowing Experiential Learning Solving problems Challenging assignments Practice in new initiatives day-to-day activities JIT information in the workflow Support @ moment of need FocusArea
- 20. Internal use only Learning methods for Practitioners From content to context Examples: 22 Awareness training Software application training Process training System Sales training Awareness Quiz Installation training End user training
- 21. Internal use only Learning methods for Practitioners Awareness training – From Lumen to Human 23 Inspirational cards based on user experience. Information available anytime, anyplace, anywhere. from content to context
- 22. Internal use only Learning methods for Practitioners Awareness Quiz – Beat the best 24 SMS from your mam? No, I’m playing lighting quiz. Like to join?
- 23. Internal use only Learning methods for Practitioners Software application 25 Team tool All Managers Role and task based information added in the workflow, delivered at the moment of need.
- 24. Internal use only Learning methods for Practitioners Process steps information in the workflow 26 Smart menu to pull information based on need: - Subject - Level of detail.
- 25. Internal use only Learning methods for Practitioners Lighting systems Sales support 27 Information support Preventing Learning 0 50 100 150 1980 1985 1990 1995 2000 2005 2010 2015 Information @ moment of need
- 26. Internal use only Learning methods for Practitioners Installation & configuration – JIT – WIP 28 Knowledge and skills integration into the workflow Interactive information into (e)Manuals: Video, e-learning, checklists etc. Demo box: Demonstrate possibilities Simulate StoreWise (sales, installer) Practice the installation and configuration. User Cases (3) Virtual demo box Installation animations Interactive manuals Skills Learning Configuration Knowledge Learning Installation
- 27. Internal use only Poll Time! What has been your biggest challenge in implementing performance support?
- 28. Internal use only PPM mid-year: 70:20:10 30
- 29. Internal use only 31 Non learning option
- 31. We are always willing to talk more!! Please feel free to reach us at: Anusha Jain info@gc-solutions.net