E Capability What And How

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Presents a model for building e-capability in organisations, based on our research into success factors in e-learning delivery projects in training providers and businesses.

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E Capability What And How

  1. 1. 9 June 2010 LearnCentral E-capability What is it? How do you get it? Clint Smith Director LearnWorks
  2. 2. Survey: 2008 E-learning Innovations projects <ul><li>$5.3 funding for 140 projects </li></ul><ul><li>approx 50% for business-provider partnerships </li></ul><ul><li>survey in June 2009 to review impact and embedding of the e-learning innovation </li></ul><ul><li>research and review by LearnWorks </li></ul>
  3. 3. Business case for e-learning RTO Survey: What were the goals of your project? Most goals reflect strategic value (business benefits) for provider or partner.
  4. 4. Impact: follow-up delivery RTO survey: What delivery follow-up has there been? Survey: 2008 E-learning Innovations projects
  5. 5. Impact: flow-on programs RTO survey: What flow-on delivery (other courses) has there been?
  6. 6. Impact: sustainable teams Partner survey: Is the 2008 team supporting other e-learning initiatives? Survey: 2008 E-learning Innovations projects
  7. 7. How do you embed e-learning? <ul><li>Teambuilding : retain teams to implement other initiatives </li></ul><ul><li>Benchmarking : measure your e-progress against others </li></ul><ul><li>Market research : check the demand for e </li></ul><ul><li>Repertoire : extend your e-learning tools </li></ul><ul><li>Planning : integrate e-learning in other plans </li></ul><ul><li>Upskill : build your staff e-capability </li></ul><ul><li>Support : resource e-mentors or champions </li></ul><ul><li>Fund : investigate other sources and models </li></ul><ul><li>Partner : make alliances to build scope </li></ul><ul><li>Prepare : build learner e-skills and awareness </li></ul><ul><li>Market : sell benefits to management, staff, learners, clients </li></ul>Embedding checklist, Victoria, 2008
  8. 8. Embedding e-learning Partner survey : which of these these strategies have you used? Survey: 2008 E-learning Innovations projects Top bar indicates high ranking (4 or 5), lower bar low ranking (1–3) Most did a bit of everything – but building e-skills (staff, learners) main focus
  9. 9. Embedding e-learning: marketing Partner survey: which strategies have you used to make your project known? Survey: 2008 E-learning Innovations projects Internal marketing key: best teams use case studies, presentations to promote the change
  10. 10. So what e-capabilities do you need? In education, most effort here, mostly by training: other three areas often ignored.
  11. 11. Strategic e-capabilities
  12. 12. Strategic e-capabilities <ul><li>Interpreting trends in using web-based technologies for training </li></ul><ul><li>Analysing business opportunities and threats from the technology trends </li></ul><ul><li>Monitoring e-learning development in competitors </li></ul><ul><li>Identifying types of e-learning relevant to the training business </li></ul><ul><li>Picking winners (e-learning initiatives for success and impact) </li></ul><ul><li>Articulating the role of e-learning in the business </li></ul>ie business analysis Question: how do you build this stategic capability? More courses (PD)?
  13. 13. Strategic e-capabilities <ul><li>Interpreting trends in using web-based technologies for training </li></ul><ul><li>Analysing business opportunities and threats from the technology trends </li></ul><ul><li>Monitoring e-learning development in competitors </li></ul><ul><li>Identifying types of e-learning relevant to the training business </li></ul><ul><li>Picking winners (e-learning initiatives for success and impact) </li></ul><ul><li>Articulating the role of e-learning in the business </li></ul>ie business analysis Get googling: who offers what you offer online? Who does it best? Where are they?
  14. 14. Strategic e-capabilities <ul><li>Interpreting trends in using web-based technologies for training </li></ul><ul><li>Analysing business opportunities and threats from the technology trends </li></ul><ul><li>Monitoring e-learning development in competitors </li></ul><ul><li>Identifying types of e-learning relevant to the training business </li></ul><ul><li>Picking winners (e-learning initiatives for success and impact) </li></ul><ul><li>Articulating the role of e-learning in the business </li></ul>ie business analysis There are handy tools for this on the popular Designing e-learning site
  15. 15. … and more strategic e-caps <ul><li>Developing an e-learning game plan </li></ul><ul><li>Marketing , supporting, monitoring and updating the game plan </li></ul><ul><li>Establishing clear leadership goals and targets </li></ul><ul><li>Identifying, developing and supporting e-learning leaders </li></ul><ul><li>Recruiting or developing appropriate e-skills for the business </li></ul><ul><li>Designing and implementing e-learning embedding strategies </li></ul>ie planning & leadership Recent research indicates a major shortage of these e-caps in VET in Oz.
  16. 16. oh no! even more… <ul><li>Identifying business, learner and user technology service needs </li></ul><ul><li>Evaluating, selecting and implementing e-learning systems and services </li></ul><ul><li>Integrating e-learning needs in Web and intranet services </li></ul><ul><li>Developing user-friendly processes and interfaces </li></ul>ie systems development Technically, e-learning is mostly about good Web services. It’s not some exotic new beast.
  17. 17. Management e-capabilities When 2008 projects failed, the problems were mostly this area – project management. Question: how do you build this management capability? More courses (PD)?
  18. 18. Management e-capabilities <ul><li>Managing e-learning projects , on time and on budget </li></ul><ul><li>Establishing flexible staffing to support e-learning </li></ul><ul><li>Establishing team workflow processes for e-learning initiatives </li></ul><ul><li>Contracting and managing e-learning specialists for skill gaps </li></ul><ul><li>Managing e-learning content development staffing and processes </li></ul><ul><li>Managing contracted e-learning content development </li></ul>ie project management Many education and training providers lack the flexibility to support project-based activity: their processes & structures are wrong. So e-learning can be a major change management challenge.
  19. 19. and some more… <ul><li>Evaluating the impact and value of e-learning initiatives </li></ul><ul><li>Providing e-learning consultancy services to business clients </li></ul><ul><li>Marketing e-learning internally, including to client employees </li></ul><ul><li>Promoting e-capability externally </li></ul>ie marketing There are free benchmarking tools available on the Framework site
  20. 20. Design and delivery capabilities <ul><li>Analysing client/learner needs and readiness for e-learning </li></ul><ul><li>Selecting an appropriate e-learning mix (self-paced, facilitated, blended) </li></ul><ul><li>Selecting appropriate delivery tools for an e-learning solution </li></ul><ul><li>Designing e-learning sequences and activities </li></ul><ul><li>Using e-learning tools, resources and systems for training delivery </li></ul><ul><li>Using e-learning tools for assessing learning outcomes </li></ul><ul><li>Providing client/learner/employee induction to e-learning </li></ul><ul><li>Facilitating group learning online </li></ul><ul><li>Providing support for e-learners </li></ul>The Designing e-learning site has several handy tools to help with these tasks
  21. 21. Learning materials development capabilities <ul><li>Sourcing content for e-learning courses </li></ul><ul><li>Customising available e-learning materials </li></ul><ul><li>Writing and editing content for e-learning </li></ul><ul><li>Designing and storyboarding e-learning materials </li></ul><ul><li>Producing media resources for e-learning (audio, video, graphics, animation) </li></ul><ul><li>Developing (programming) e-learning materials </li></ul><ul><li>Packaging e-learning materials (learning objects) and also … </li></ul>The blue items are the ones which the 2008 projects had most trouble with.
  22. 22. Learning materials development capabilities <ul><li>Sourcing content for e-learning courses </li></ul><ul><li>Customising available e-learning materials </li></ul><ul><li>Writing and editing content for e-learning </li></ul><ul><li>Designing and storyboarding e-learning materials </li></ul><ul><li>Producing media resources for e-learning (audio, video, graphics, animation) </li></ul><ul><li>Developing (programming) e-learning materials </li></ul><ul><li>Packaging e-learning materials (learning objects) </li></ul><ul><li>Managing contracted development of e-learning materials </li></ul><ul><li>Providing non-specialist (rapid) development tools for teachers </li></ul><ul><li>Supporting and coordinating individual teacher development of materials </li></ul>These are options: a weakness in some project RTOs was being uncertain which tram (or trams) they were on.
  23. 23. So who do you spend your e-capability development budget on? Why? How? <ul><li>Director, Owner, Board </li></ul><ul><li>Planners, business managers, finance officers </li></ul><ul><li>Senior managers, education </li></ul><ul><li>Senior managers, corporate/admin/IT </li></ul><ul><li>Middle managers, project managers </li></ul><ul><li>Industry consultants/sales/extension </li></ul><ul><li>E-learning leaders/champions/innovators </li></ul>SO – just roll out more PD for this lot? Will that work? Why and why not?
  24. 24. So who do you spend your e-capability development budget on? Why? How? <ul><li>Director, Owner, Board </li></ul><ul><li>Planners, business managers, finance officers </li></ul><ul><li>Senior managers, education </li></ul><ul><li>Senior managers, corporate/admin/IT </li></ul><ul><li>Middle managers, project managers </li></ul><ul><li>Industry consultants/sales/extension </li></ul><ul><li>E-learning leaders/champions/innovators </li></ul><ul><li>Teachers/trainers/tutors/lecturers </li></ul><ul><li>Learning materials developers </li></ul><ul><li>Media producers </li></ul><ul><li>E-learning support/admin staff/IT (LMS etc) </li></ul><ul><li>Library/resource centre staff </li></ul>Tricky bit here is the overlap of roles. Who needs to do what? How? Work processes again!
  25. 25. So how do you get e-capability? Top 10 tips <ul><li>Plan for success pick and resource winners: start from the business case, not the technology or pedagogy or PD (and help stamp out pilots!) </li></ul><ul><li>Lead the change invest and support management-led, teacher-supported initiatives, not heroic innovations with no flow-on </li></ul><ul><li>Just deliver focus investment on products (courses), not people or processes </li></ul><ul><li>Count BOCS (Bosteriors on Cyber Seats) set e-learning delivery targets, 1–3 years, not technology uptake audits </li></ul><ul><li>Hunt in packs select, resource and manage e-learning as team projects, not individual classroom embellishments </li></ul>
  26. 26. So how do you get e-capability? Top 10 tips <ul><li>Use what you’ve got use existing skills, plus specialists/contractors (mentors), plus JIT training for specific project: save you money on blanket PD </li></ul><ul><li>Look after your mates develop and sustain teams, your main IP (good processes, clear roles, confident resourcing, JIT skills development) </li></ul><ul><li>Think training delivery solutions select the right delivery mix from your available, reliable repertoire, avoid tool fetishes. </li></ul><ul><li>Sell it, sell it again, and keep selling Market your e-solutions internally and externally, all the time </li></ul><ul><li>Reward performers Find clever ways to acknowledge successful delivery solutions by teams (eg funds to try out new tools) </li></ul>
  27. 27. Clint Smith Director LearnWorks performance design services [email_address] 03 9528 5337 0410 569 386 skype clintos2

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