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Responsive Design - Driving PS Engagement

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Learn how Responsive Design can help Drive Performance Support Engagement to an on-the-go workforce and take learning beyond classroom.

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Responsive Design - Driving PS Engagement

  1. 1. Amit Gautam Founder & Director – Technology Solutions Jim Rasmussen Area VP – Americas
  2. 2. 200 Clients in 13 Countries Established in 2004 US India Australia UK Middle East New Zealand Nigeria Kenya Singapore South Africa Venezuela
  3. 3. Custom eLearning Custom mLearning Our Learning Solutions
  4. 4. 35 Awards & Recognitions Winner of eLearning Team of Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) Winner of 8 Apex Awards of Excellence (‘14, '11, '09, '08 & '07) Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' and '2011, 2012 & 2013 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program The Year 2013 Featured in Training Industry's 2014 Content Development Watch List
  5. 5. Questions How many devices do you use in a day? • One • Two What operating system(s) does/do your device(s) use? • Windows • BlackBerry OS • iOS • Android • Three • Four • Other
  6. 6. Agenda Responsive eLearning Mobile Learning + Performance Support (PS) MARS Chocolate Case Study
  7. 7. The Multi-Device Landscape Jan 2014 - American Adults cellphone smartphone tablet Use ONLY mobile to access the Internet 1. http://www.pewinternet.org/fact-sheets/mobile-technology-fact-sheet/ 2. link
  8. 8. Responsive eLearning
  9. 9. What is Responsive eLearning? eLearning that responds to device size
  10. 10. Why Responsive eLearning? • Enhanced reach – higher uptake • Single source  Ease of Maintenance  Content Consistency  Cost effective • Track across devices • Allow sequencing
  11. 11. Creating Responsive eLearning Key Considerations & Challenges • Browser-OS-Device Combinations • Usability • Content Display and Treatment • Development Process
  12. 12. Creating Responsive eLearning Key Considerations & Challenges Browser-OS-Device Combinations
  13. 13. Creating Responsive eLearning Key Considerations & Challenges Browser-OS-Device Combinations It should work on every possible device! How to display content in a similar manner and achieve the same behavior? • Know every individual user-agent string • Code differently for different browsers as required
  14. 14. Creating Responsive eLearning Key Considerations & Challenges Browser-OS-Device Combinations Testing: • Takes longer • More complex and intricate • Costlier Test on actual target devices: • Primary devices • Most popular or largest volume of devices
  15. 15. Creating Responsive eLearning Key Considerations & Challenges Usability
  16. 16. Creating Responsive eLearning Key Considerations & Challenges Usability
  17. 17. Creating Responsive eLearning Key Considerations & Challenges Usability Text Readability: • Common size that is comfortably readable on all devices • Dynamic sizing Consider accessibility settings too.
  18. 18. Creating Responsive eLearning Key Considerations & Challenges Content Display
  19. 19. Creating Responsive eLearning Key Considerations & Challenges Content Display Layout and transformation based on screen size: • Retain meaning • Achieve consistent look and feel • Achieve user-friendly experience
  20. 20. Creating Responsive eLearning Key Considerations & Challenges Content Display
  21. 21. Framework for Responsive eLearning Development
  22. 22. Using Mobile Learning for Performance Support (PS)
  23. 23. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2006 2008 2010 2011 2012 2013 2014 Actual and predicted levels of mobile use predicted 2015 predicted Percentage Using mLearning 14 State of the Industry
  24. 24. Top Drivers for mLearning in 2013 access support at the 80% point of need 79% improve employee engagement 77% improve communication between individuals 76% learners can use their own mobile devices 74% improve communications between learners and tutors 71% increase appeal to the millennial learner 68% reduce cost of IT support/delivery 20 State of the Industry
  25. 25. State of the Industry 41% Provide Tablet 48% Provide Smartphone 52% 6% 3% 18% 15% BYOD or not
  26. 26. Business Benefits of BYOD eLearning has contributed to improvements in organizational productivity (31%) 43% 48% of their managers report additional business benefits (38%) 29% has made a significant contribution to increasing organizational revenue (24%) Staff benefits learners put what they learn into practice quickly (26%) 37% 34% learners recommend eLearning to colleagues to improve job performance (21%) 35% have noticed positive changes in staff behavior (22%) 26
  27. 27. Understanding Benefits 43% improvement in productivity 73% improvement in revenue 44% improvement in time to competency 75% improvement in the number noticing positive changes in staff behavior Mobile Gets You in the Top Quartile (2x) 22
  28. 28. Case Study MARS Chocolate
  29. 29. About the Client • One of the world’s leading chocolate manufacturers • Employs more than 75,000 employees in 21 countries • 29 brands in total – including M&M’s, Snickers, Dove, Skittles, Milky Way, and the MARS bar
  30. 30. Current Learning Initiatives Classroom training eLearning (by using a Learning Management System)
  31. 31. Challenges • Training courses outdated and not being used by sales team • Sales team relatively decentralized with many working remotely • Old model of flying sales team to central location. Not cost or operationally effective
  32. 32. Objectives Deliver training in a way that would engage their sales team and elevate performance Embed PS in sales team workflow to support better execution / performance
  33. 33. Objectives (Cont.) Streamline orientation / more effectively onboard new salespeople Elevate selling skills & execution of tasks through Blended Learning approach
  34. 34. Introduction iLearn App
  35. 35. iLearn – Overview of the App What is it How it will be used Two sections: • The App • Administrator
  36. 36. iLearn – About the App Steps • Enable Wi-Fi on your device • Go to the MARS App Store • Search for iLearn • Install iLearn App on your devices
  37. 37. iLearn – Login Steps • Launch the app • Login: • Password:
  38. 38. iLearn – SYNC • App is empty • SYNC screen gets data onto the app • Only data that has been assigned to a user will be shown on the app • On completion of SYNC, Continue is enabled
  39. 39. iLearn – Dashboard • Dashboard • Notifications • Alerts • Personal details and settings
  40. 40. iLearn – Learning Plan • Clicking on the Learning Plan shows a list of learning plans • Clicking on the ‘i’ gives details about the Learning Plan • About Notifications
  41. 41. iLearn – Learning Plan A learning plan can include: • Documents (in PDF) • Courses (in HTML) • Podcasts (in MP3) • Videos ( in MP4) • Assessments • Flashcards • Survey Mandatory and Optional
  42. 42. iLearn – Polls Section • Active and Closed Polls • How it works • How it can be used at MARS
  43. 43. iLearn – Ask an Expert Section • Ask an Expert • My Queries • Queries for Me
  44. 44. iLearn – Use of App within MARS Chocolate • Integrate with Salesforce.com • Updates • How to keep interest [http://www.upsidelearni ng.com/blog/index.php/2 014/04/03/how-do-you-sustain- interest-in-mobile-learning/]
  45. 45. How MARS is Using iLearn App Onboarding new hire sales personnel Solution / Product Training To support blended learning (classroom + mobile) Deliver (push) dynamic sales training + PS interventions virtually to the sales organization Embed PS tools and job aids within salesperson’s workflow
  46. 46. Expected Outcomes • Increase skill mastery and execution of sales organization • Drive brand awareness • Elevate sales and service scores • Increase revenue market share
  47. 47. Questions?

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