1. Joy-Ann Tanner
801-458-0438 SUMMARY
Over 10 years of customer service based experience and additional
experience in the Information Technology industry including systems
administration, telecommunications hardware and software, customer
support, training and troubleshooting.
Mount Pleasant, UT
Joyann.tanner@gmail.com
SKILLS
Keyboarding: 45 wpm
Excel, PowerPoint, Word
Data Entry
Customer Service
Conflict Resolution
Work History
Administrative Assistant & Technical Support, Temporary Positions
Robert Half, Kelly Services & Collabera| SLC, UT | 06/2015-12/2015
 Maintained, repaired and operated onsite telecommunications
hardware, networking hardware and software.
 Provided training, instruction and support for the Customer Service
team.
 Remoted to offsite personnel to troubleshoot computer problems
 Scheduled and dispatched technicians.
 Provided inbound and outbound support for Windows, printers,
software, and hardware setup.
 Used Active Directory to manage passwords, computer imaging,
reimaging, mapping, and building.
 Installed and maintained Internet & VPN connectivity.
 Conducted bookkeeping including accounts receivable, cash logs,
daily deposits, and technician tickets.
 Virus and Malware removal.
Technical Support
DataTech – SmarSoft | Draper, UT | 06/2014-05/2015
 Inbound/Outbound technical support for printing press software.
 Responded to email support requests via email or telephone.
 Assisted with aspects of software design.
Technical Support
Teleperformance USA | Orem, UT | 12/2012-05/2013
 Provided inbound technical support for Verizon Fios.
 Resolved connectivity issues and dispatched technicians.
 Scored 100% customer satisfaction in Net Promoter Scores & After
Call Surveys.
Customer Service/Assistant Manager
Spherion, ADP, McKee Oil Company | Orem, UT | 06/2006-12/2012
 Handled 60-100 Customer Service calls and live chats a day.
 Worked with Windows based computer system using programs
such as: Caspro, Clarify, Excel, Word, Power Point, Boss, and
Avaya phone systems.
 Assisted with hiring, training, evaluations and terminations.
EDUCATION
Accounting &
Information Technology
Snow College
Currently Enrolled
ENDORSMENT
“From the first time I met Joy I
was impressed with her work
ethic and the fact that she
really cared about her
responsibility on the front line
of technical support.…Joy really
cares about doing a good
job…She is willing and able to
learn new tasks and
responsibilities.”
~Tony Tarpey
Senior VP, Datatech SmartSoft