1. Sylvester Watts
3146 Redwood Cleveland Heights Ohio, 44118
216-952-0296, Wattss@tiffin.edu
Objective
Tiffin University graduate offering a strong academic background in IT seeking a position that
strives on hard work, positive results, loyalty and dependability. As well as a position that will allow
me to utilize communication and interpersonal skills in a way to enhance a company’s success.
Experience
My Crowd- Bug Hunter 10/2014- Current
 Checking through programs and applications and investigating them for bugs
 Create bug reports for improvements in software using exploratory testing
 Provide critical information to developers of software errors for the further progression of
programs
Progressive Insurance- IT Service Desk Specialist 5/2013- Current
 Provide helpdesk support and resolve problems to end user difficulties
 Modify settings, software, hardware for customers satisfaction
 Provide technical support to customers through phones, emails, IM, online support
 Interpersonal skills in order to communicate with not technical savvy customers
 Restore normal service to enterprise & claims applications in a timely manner
 Working with various software’s and operating systems such as: VPN, Cisco, Vmware, Windows
XP/7 , remote access, Lotus Notes, Avaya
 Organizational management by documenting step by step instructions on resolution techniques
 Obtained reputation of resolving complex issues while providing excellent customer service
Ballreich Chip Company- IT tech/Intern 9/2012-2/2013
 Performed hardware and software installations and provided high-level customer care, and
technical support.
 Diagnosed, identified, analyzed, and resolved computer hardware, software, printer, network and
exchange server problems reported by end users.
 Configured and deployed IT equipment lifting, moving and transporting when required.
Home Depot- Garden Associate 6/2012-8/2012

2.  In depth knowledge and ability to apply loading and unloading procedures.
 Work effectively with others in a team-oriented environment and provide excellent customer
service.
Education
Tiffin University 08/2008-05/2013
 Dean’s list: 3.47
 Degree: Bach of Bus Admin/Computer and Information Technology
 Track Athlete- All American
Recent Courses
 Intro To Csharp Development 1(Progressive ITU)
o Basic understanding of OOP
o Beginner fundamentals of c# development
 Intro To Csharp Development 2(Progressive ITU)
 SQL Course(Progressive ITU)
o Creating views and restricting access to data where the user is able to see exactly
what is needed
o Manipulating and editing data into organized queries
 BBST Foundations
o Overview of the objectives, key definitions , and strategies to be an effective QA
tester