1. 04/2012 to Current
Austin, TX
2003
Austin, TX, United States
TALLON DEHART
Career Overview
Service-driven IT specialist versed in software administration and data communications. Background includes
Legal and Technology fields. Results-driven Administrator with experience in Phone Administration, Windows
7/Windows server and development/maintenance of Active Directory and Microsoft Exchange.
Qualifications
Excellent communication skills
Training and development
Self-motivated
Goal-oriented
Cross-tier components implementation
Strong collaborative skills
Document management
Excellent problem solving skills
Accomplishments
Successfully trained 134 employees to use new operating system, new Microsoft Office Suite, new Acrobat Suite,
and new Avaya Phone System.
Identified, recommended and prioritized new software features and applications in conjunction with business
leaders and department managers.
Assisted with infrastructure of two offices and acted as support for help-desk technicians and IT Department.
Actively mentored, trained and supervised new Help Desk Analyst for several months to improve IT as a service,
Tier 1 support, and general professional skills.
Work Experience
User Support and Training Specialist, Systems Administrator 1
McGinnis, Lochridge & Kilgore, LLP
Served as sole administrator for Avaya IP Office, CaseNotebook, Concordance, and various Litigation softwares
running on various operating systems.
Designed, documented and executed maintenance procedures, including system upgrades, patch management
and system backups.
Implemented Firm wide upgrade to Windows 7, as well as upgraded firm wide phone system.
Developed process for maintaining and updating IT process documentation.
Systematized new hire training manuals, process documents, and technical documents.
Collaborated for asset management and tracking for all IT equipment, including computers, monitors, projectors,
and accessories.
Education and Training
Applied Science
Austin Community College
Coursework in Applied Science and Technology.
3.4 GPA
Skills
Avaya IP Office Administration, Active Directory Administration, Microsoft Exchange Administration, Windows 7
Administration, Windows Server, Administration, Right Fax Administration
Professional Affiliations
Member, International Legal Technical Association.
3300 Parker Lane, Apt 114, Austin, Texas 78741 | H: 512-879-8490 | C: 512-879-8490 | deharttallon@gmail.com