1. Andrew Allien
6 Bossi Avenue Randolph, Massachusetts 02368 857-246-2122 Andrew.allien@yahoo.com
PROFESSIONAL OBJECTIVE
To obtain a technical support position with a company that provides opportunities to serve the customer and the company
utilizing strong technical and customer service skills and experience.
SKILLS & ABILITIES
Networking
• TCP/IP & LAN/WAN Protocols
• Network Technology
• Network Systems Management
• Network Development
• GUI Applications
Operating Systems
• Windows 2000/7/XP
• Windows Server 2008
• Linux
Hardware
• Assemble/disassemble PC’s
• Install, configure, troubleshoot and repair
• Installation, testing and troubleshooting of
cabling
Software
• Microsoft Word, Excel, PowerPoint, Access,
Outlook, Publisher, Visio
• Adobe Photoshop
• Install, configure and troubleshoot
Technical Support/Customer Service
• Troubleshoot hardware/software
• Troubleshoot network connectivity
• Software installation support
• Remote Access
• Phone and e-mail support
• Documentation
General
• Strong written and oral communication skills
• Team building
• High level customer service
• Problem Solving
• Reliable
EDUCATION
ITT TECHNICAL INSTITUTE – Norwood, MA
Pursuing Bachelor of Science Degree in Information Technology – Information Systems Security
Anticipated Graduation Date: 2016
ITT Technical Institute – Norwood, Massachusetts
Associate of Applied Science Degree in Information Technology - Computer Network Systems
Graduation Date: June 2013
• Recipient of Honors Award
RELEVANT EXPERIENCE
Partners Healthcare, through Randstad USA 2016-present
Contract Help Desk Analyst
• Provide Tier 1 support to end users to support roll out of EPIC software
• Utilize Service Now ticketing system
• Perform password resets,
• Assist medical professionals to sign in to patient records database, remaining in compliance with HIPAA
Spencer Technologies, Northborough, MA 2014
Contract Technical Support Analyst
• Assess and communicate manpower needs to the Sr. Project Manager
• Assist and resolve issues in customer service, support, and billings
• Prepare project start and project closeout materials
• Serve as a primary point of contract for the client
• Inform internal and external customers of new offerings and upgrades
• Direct customer requests for product functionality and enhancements to the appropriate people
2. Covidien, Mansfield, Massachusetts 2013
Contract Help Desk Support
• Utilized Active Directory to set up new users
ADDITIONAL EXPERIENCE
Securitas, Quincy, MA 2011– present
Security Officer
• Monitor the front desk at post securing command center
• Maintain safety of all employees within building
• Write incident reports as needed
Target Mobile, Stoughton, Massachusetts 2010- 2011
Customer Service Wireless Sales Representative/Broadband Specialist
• Sold cellular phone devices and accessories to consumers
• Troubleshot devices
• Stocked merchandise appropriately throughout the store
• Provided exceptional customer service
• Handled cash, credit card and personal check transactions
