Claris Jose is seeking a customer service or technical support position that utilizes her 5 years of experience in those fields. She has strong communication, organizational, and problem-solving skills. Her experience includes handling customer inquiries, resolving issues, and maintaining customer databases. She also has experience providing technical support and training via phone, email, and in-person. Her resume lists relevant technical skills and highlights her strengths like taking ownership, being service-oriented, and working well under pressure.

1. CLARIS JOSE
55 Strathaven Dr, Mississauga, ON L5R 4G9
647-858-9919 clarisjos@gmail.com
OBJECTIVE
Secure a position that will enable me to use my strong communication & organizational
skills, customer service background and my ability to work well with people.
PROFESSIONAL SUMMARY
 5 Years of customer support/technical support experience.
 Detail oriented with strong analytical and troubleshooting skills.
 Proven ability to establish rapport with clients and exceed sales quotas.
 Appropriately communicate with upset customers to resolve their inquiries.
 Ability to use Windows operating systems and navigate between various windows.
 Successful teaching experience and working in a multi-ethnic environment.
 Remarkable ability to motivate and support student learning.
 Experienced using data bases, spreadsheets and word-processing software.
 Strong interpersonal communication, good team player, time management and
communication skills
 Strong computer skills.
TECHNICAL SKILLS
MS Word, MS Excel, PowerPoint MS Access
Salesforce Icepack
CRM RIO
System X OMS
HIGHLIGHTS
 Take ownership of call  First Call Resolution
 Quick problem solver  Service-Oriented
 Technology  Energetic work attitude
 Inside Sales  Multitasking
 Proven Quality  Work under pressure

2. WORK HISTORY
I. Teleperformance 11/2015 to Present
Role: Customer Service Representative/Technical Support
Responsibilities:
 Handle customer inquiries, complaints, billing questions and payment
extension/service requests.
 Research client's issues in a timely manner and follow up with the customer with
recommendations and action plans.
 Participated in daily team meetings, ask questions and provide input on case
backlog, technical process, and new processes within the department.
 Responded promptly and answered/resolved customer inquiries and complaints.
 Investigated and resolved service issues and/or product problems.
 Managed customers’ database accounts, performed customer verification and
processed applications, orders and requests.
 Worked with administration: forwarded requests and unresolved issues to the
designated resource by communicating and coordinating with internal departments.
 Kept records of customer interactions and actions taken, including – transactions,
comments, inquiries and complaints.
II. Software Kingdom Pvt Ltd. 04/2007 to 02/2008
Role: Technical Support
Responsibilities:
 Responded to phone calls, emails, and in-person requests.
 Installed software
 Helped in installing new software and to maintain the existing ones.
 Configured and tested customer PC’s.
 Maintained the daily and monthly reports.
 Instructed and trained end-users regarding computer literacy.
 Enters data from customers into various software programs
III. C-CAD Computer Centre, Kerala, India 06/2008 to 07/2012
Role: Help Desk Technician (Part Time)
Responsibilities:
 Regularly provided efficient technical support over the phone, e-mails and in
person.
 Diagnosed software-hardware problems, responding quickly, clearly, and
resourcefully.
 Accurately documented all technical support and customer’s help-desk interaction.
 Prepared reports of activity and stayed up to date regarding system information.
 Provided computer help desk support and technical training on hardware/software
to end-users.
 In class training for school/college students.

3. IV. Govt. Engineering College India 07/2008 to 02/2012
Role: Lecturer (Part Time)
Responsibilities:
 Delivered lectures as per the curriculum using different strategies and approaches
to ensure students’ success.
 Provided individualized instructions to keep all students at expected skill level.
 Identified and organized field trips to enhance curriculum.
 Developed discipline plans and work closely with at-risk students.
 Coordinated and supervised various clubs, extracurricular and sports programs.
EDUCATION
 Computer Systems Technology – Networking (Centennial College
ONTARIO) – 2014
 Bachelor of Technology: Computer Science & Engineering – 2006
REFERENCE
Available upon request.