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CLARIS JOSE
55 Strathaven Dr, Mississauga, ON L5R 4G9
647-858-9919 clarisjos@gmail.com
OBJECTIVE
Secure a position that will enable me to use my strong communication & organizational
skills, customer service background and my ability to work well with people.
PROFESSIONAL SUMMARY
 5 Years of customer support/technical support experience.
 Detail oriented with strong analytical and troubleshooting skills.
 Proven ability to establish rapport with clients and exceed sales quotas.
 Appropriately communicate with upset customers to resolve their inquiries.
 Ability to use Windows operating systems and navigate between various windows.
 Successful teaching experience and working in a multi-ethnic environment.
 Remarkable ability to motivate and support student learning.
 Experienced using data bases, spreadsheets and word-processing software.
 Strong interpersonal communication, good team player, time management and
communication skills
 Strong computer skills.
TECHNICAL SKILLS
MS Word, MS Excel, PowerPoint MS Access
Salesforce Icepack
CRM RIO
System X OMS
HIGHLIGHTS
 Take ownership of call  First Call Resolution
 Quick problem solver  Service-Oriented
 Technology  Energetic work attitude
 Inside Sales  Multitasking
 Proven Quality  Work under pressure
WORK HISTORY
I. Teleperformance 11/2015 to Present
Role: Customer Service Representative/Technical Support
Responsibilities:
 Handle customer inquiries, complaints, billing questions and payment
extension/service requests.
 Research client's issues in a timely manner and follow up with the customer with
recommendations and action plans.
 Participated in daily team meetings, ask questions and provide input on case
backlog, technical process, and new processes within the department.
 Responded promptly and answered/resolved customer inquiries and complaints.
 Investigated and resolved service issues and/or product problems.
 Managed customers’ database accounts, performed customer verification and
processed applications, orders and requests.
 Worked with administration: forwarded requests and unresolved issues to the
designated resource by communicating and coordinating with internal departments.
 Kept records of customer interactions and actions taken, including – transactions,
comments, inquiries and complaints.
II. Software Kingdom Pvt Ltd. 04/2007 to 02/2008
Role: Technical Support
Responsibilities:
 Responded to phone calls, emails, and in-person requests.
 Installed software
 Helped in installing new software and to maintain the existing ones.
 Configured and tested customer PC’s.
 Maintained the daily and monthly reports.
 Instructed and trained end-users regarding computer literacy.
 Enters data from customers into various software programs
III. C-CAD Computer Centre, Kerala, India 06/2008 to 07/2012
Role: Help Desk Technician (Part Time)
Responsibilities:
 Regularly provided efficient technical support over the phone, e-mails and in
person.
 Diagnosed software-hardware problems, responding quickly, clearly, and
resourcefully.
 Accurately documented all technical support and customer’s help-desk interaction.
 Prepared reports of activity and stayed up to date regarding system information.
 Provided computer help desk support and technical training on hardware/software
to end-users.
 In class training for school/college students.
IV. Govt. Engineering College India 07/2008 to 02/2012
Role: Lecturer (Part Time)
Responsibilities:
 Delivered lectures as per the curriculum using different strategies and approaches
to ensure students’ success.
 Provided individualized instructions to keep all students at expected skill level.
 Identified and organized field trips to enhance curriculum.
 Developed discipline plans and work closely with at-risk students.
 Coordinated and supervised various clubs, extracurricular and sports programs.
EDUCATION
 Computer Systems Technology – Networking (Centennial College
ONTARIO) – 2014
 Bachelor of Technology: Computer Science & Engineering – 2006
REFERENCE
Available upon request.

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Claris_Jose_Resume

  • 1. CLARIS JOSE 55 Strathaven Dr, Mississauga, ON L5R 4G9 647-858-9919 clarisjos@gmail.com OBJECTIVE Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. PROFESSIONAL SUMMARY  5 Years of customer support/technical support experience.  Detail oriented with strong analytical and troubleshooting skills.  Proven ability to establish rapport with clients and exceed sales quotas.  Appropriately communicate with upset customers to resolve their inquiries.  Ability to use Windows operating systems and navigate between various windows.  Successful teaching experience and working in a multi-ethnic environment.  Remarkable ability to motivate and support student learning.  Experienced using data bases, spreadsheets and word-processing software.  Strong interpersonal communication, good team player, time management and communication skills  Strong computer skills. TECHNICAL SKILLS MS Word, MS Excel, PowerPoint MS Access Salesforce Icepack CRM RIO System X OMS HIGHLIGHTS  Take ownership of call  First Call Resolution  Quick problem solver  Service-Oriented  Technology  Energetic work attitude  Inside Sales  Multitasking  Proven Quality  Work under pressure
  • 2. WORK HISTORY I. Teleperformance 11/2015 to Present Role: Customer Service Representative/Technical Support Responsibilities:  Handle customer inquiries, complaints, billing questions and payment extension/service requests.  Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.  Participated in daily team meetings, ask questions and provide input on case backlog, technical process, and new processes within the department.  Responded promptly and answered/resolved customer inquiries and complaints.  Investigated and resolved service issues and/or product problems.  Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.  Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.  Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. II. Software Kingdom Pvt Ltd. 04/2007 to 02/2008 Role: Technical Support Responsibilities:  Responded to phone calls, emails, and in-person requests.  Installed software  Helped in installing new software and to maintain the existing ones.  Configured and tested customer PC’s.  Maintained the daily and monthly reports.  Instructed and trained end-users regarding computer literacy.  Enters data from customers into various software programs III. C-CAD Computer Centre, Kerala, India 06/2008 to 07/2012 Role: Help Desk Technician (Part Time) Responsibilities:  Regularly provided efficient technical support over the phone, e-mails and in person.  Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully.  Accurately documented all technical support and customer’s help-desk interaction.  Prepared reports of activity and stayed up to date regarding system information.  Provided computer help desk support and technical training on hardware/software to end-users.  In class training for school/college students.
  • 3. IV. Govt. Engineering College India 07/2008 to 02/2012 Role: Lecturer (Part Time) Responsibilities:  Delivered lectures as per the curriculum using different strategies and approaches to ensure students’ success.  Provided individualized instructions to keep all students at expected skill level.  Identified and organized field trips to enhance curriculum.  Developed discipline plans and work closely with at-risk students.  Coordinated and supervised various clubs, extracurricular and sports programs. EDUCATION  Computer Systems Technology – Networking (Centennial College ONTARIO) – 2014  Bachelor of Technology: Computer Science & Engineering – 2006 REFERENCE Available upon request.