1. Jennifer L. Hanson
3849 S 76th st
Milwaukee WI 53220
414-553-5471
jhanson0912@gmail.com
https://w w w .linkedin.com/in/jenniferhanson0912
IT ProfessionalProfile
A resourceful IT Professional with skills in telephone communications, setup of computer equipment, and
troubleshooting; motivated to provide an efficient, reliable technology experience.
EDUCATION
Associate Degree in Information Technology Support Specialist
2015-present Milwaukee Area Technical College, Milwaukee, WI
2008-2012 Oshkosh West High School, Oshkosh, WI
SKILLS:
-Worked with Social Media to develop a professional handle
-Hands on experience with Microsoft Operating Systems
-In-depth study of networking fundamentals
-Experience managing Microsoft Server 2008
-Extensive use of Word, Excel, Access, and Powerpoint
-Network troubleshooting
-Support with troubleshooting
-Managing shipments
-Boxing/ Unboxing computer equipment
-Setup of computer equipment
-Managing customer relationships
-telephone communications with customers
-Executing detailed instructions accurately and consistently
-Willingness to learn
-Ability to work in diverse team environment
EXPERIENCE
2014-Present Target, West Allis, WI
Flow
● Stock Shelves with accuracy
● Provide Excellent Customer Service
● Work alongside a team to help meet goal times
2010-2011 EastBay, Oshkosh, WI
Call Center operator
● Answered phones to provide assistance & solutions to customers
● Provided great customer service