1. Tiffany Rodgers
MsTiffany8623@yahoo.com
Cell phone 512-954-1692
Experienced and knowledgeable Information Technology Professional seeking to contribute
training and acquired skills within a Help Desk support role. Works well independently, or in a
group setting providing all facets of computer help desk support such as troubleshooting,
installations, and maintenance. In-depth knowledge and understanding of numerous software
packages and operating systems. Skilled in providing customer and end-user help desk support.
Easily identify and resolve technical issues and concerns. Excellent communication and
presentation capabilities.
WORK EXPERIENCE
U.S AIR FORCE RESERVE - Knowledge Operations June 2006 - Present
Davis-Monthan AFB: Duties include Plan, coordinate, and manage data assets,conducting
information analyses to determine proper flow and life-cycle management of information.
Manage technologies to capture, organize, and store. Provided computer help desk support
via telephone communications with end-users. Performed diagnostics and troubleshooting of
system issues, documented help desk tickets/resolutions, and maintained equipment inventory
lists.
Apple iOS support April 2015- present
Duties includes handling questions via the telephone addressing both hardware and software
related issues. Reporting/escalating issues through the appropriate channels. Effectively
communicating information with his/her team members and customers alike. Diagnosing and
providing a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and
Bluetooth wireless technologies. Proactively identifies ways to avoid recurrence of customer
issues by regularly improving the processes,reviewing technical articles, and recommending
changes. Interfacing with local team management and internal and external partners.
Multitasking through multiple systems while troubleshooting with customers. Accurately
logging all interactions via Apples CRM system. Achieving call center metrics including
average handle time, customer availability as well as schedule adherence and conformance.
Additional responsibility as business needs dictate.
EDUCATION
Associates in Information Technology
Air Force Community College 2013
SKILLS
Hardware (PC--Windows,Mac,iPads, Android, Tablets, Scanners,Digital cameras,etc
MILITARY SERVICE
Service Country: United States
Branch: US Air Force
Rank: E-5

2. ADDITIONAL INFORMATION
Operating Systems: Windows 98/2003/2007/XP, Windows 7/8, UNIX, LINUX, Mac OS-
7.x/8.x/9.x/OS X
Productivity software:Microsoft Office, Microsoft Works, Word processing Spreadsheets (Excel)
Presentation
software (PowerPoint) Database/File management (Access,FileMaker)
Graphics/Drawing/Painting tools (MS
Word Drawing Tools, PhotoEditor, PhotoShop