My most up-to-date resume

1. Chris Harris
(253)-883-9449 | chris1365@comcast.net | www.linkedin.com/in/chris1365
I am currently in the Network Administration & Security Bachelor’s program at Green River College. I
have three associates’ degrees in IT, and am CCENT and MTA certified. The knowledge I have obtained
on Cisco router/switches and Microsoft Server 2012 will be of great aid to your company. Each of my
previous positions have helped me refine and improve my communication skills and my ability to listen
and perform above expectation. With my drive for personal and professional growth and my skill set, I
will positively stand out and excel at your company.
Education
Green River College Auburn, WA
Bachelor’s Degree in Network Administration and Security 2016 – Present
Expected June, 2018, GPA: 3.67
Clark College, Vancouver, WA
Graduated 2014 – 2016
• Associates in Applied Technology: Networking Technology
• Associates in Applied Technology: Cisco Technology
• Associates in Applied Technology: Microsoft Technology
Technical Skills
Certifications
• Cisco Certified Entry Networking Technician (CCENT)
• Microsoft Technology Associate (MTA) - Windows Operating System Fundamentals
• Microsoft Technology Associate (MTA) - Windows Server Administration Fundamentals
• Microsoft Technology Associate (MTA) – Networking Fundamentals
Professional Experience
Seattle Seahawks NFL Seattle, WA
IT Intern July 2017 - January 2018
• Followed a ticketing system for support issues through resolution
• Site Surveyed the CenturyLink Stadium with NetScout
• Configured Cisco IP Phones
• Troubleshooted Bypass Register POS systems
• Reimaged computers
• Created personal setups for clients
Staff Pro Seattle, WA
Event Staffing July 2016 – June 2017
• Ability to acclimate myself to various positions and roles on-site
• Educated and encouraged patrons to maintain laws and company guidelines
• Cooperated with a team of individuals to secure large areas like Century Link Field and the Key
Arena
Tech Hub Vancouver, WA
Tech Support January – May, 2016
• Followed a ticketing system for support issues through resolution
• Communicated with customers over phone and in person for technical support (100+)
• Resolved troubleshooting problems with computers and printers (50+)
• Documented step-by-step guides for future employees to use in specific troubleshooting situations

2. • Educated and resolved troubleshooting issues with Microsoft Windows programs such as Word,
PowerPoint, and Excel
State Farm Vancouver, WA
Customer Care Specialist November 2014 - February 2016
• Contacted customers (avg. 30/day) resolving issues with insurance and billing transactions
• Cold-called over 1,000+ potential new customers about promotions and deals
• Completed over 100+ payment transaction over the phone with a web-based billing system
• Organized and consolidated 2,000+ customer documentation
• Excellent verbal and written communication skills with a high level of attention to detail
Adriatic Grill Tacoma, WA
Host/Dishwasher 2013-2015
• Memorized and entered orders into computers for transmittal to kitchen staff
• Documented reservations in person and over the phone
• Cleaned workstations, dishes and utensils and ensured they were stored properly
• Managed well over 50+ large parties/catering events, reducing the time spent for setup and tear down
by 20%
• Greeted and conveyed an inviting environment when meeting customers
Community Involvement
Tech Club September 2016 – Present
Black Student Union (BSU) September 2016 – Present
Musician
Christ the King Bible Fellowship, Federal Way, WA 2013 – Present
City Bible Church, Vancouver, WA 2015-2016
Life Center, Tacoma, WA 2014-2015
Christ Church, Federal Way, WA 2009-2013