1. KAMRAN JAVED
Cell : +971 55-320-7249 & 052-867-9699 Dubai Email: kamran.sheikh.ae@gmail.com
Areas of Expertise: Fashion Retail Sales, Lead Generation, Telesales, B2B Appointment Settings &
Customer Support.
Objective.
I am a dynamic individual who is focused on his goals, ambitious, result-oriented, has a will to succeed and
a drive to be the best at what I do. I am self motivated with an innate ability to adapt, improvise and
overcome any and all obstacles, assignments and environments. All this paired with my professional
experience spanning almost 7 years in diverse industries like Business Process Outsourcing, Business
Development and Management can add strength and value to your business. I have a hunger to learn and a
drive for excellence and these qualities constitute my professional makeup.
Organization: Signature Studio ( Business Bay, Dubai )
About Organization: A multi brand store in retail
Designation: Store Supervisor / Senior Sales Person
Period: April 10th. 2014 – Till Date
Job Responsibilities:
 Supervisor: Supervise overall smooth running of the store and to ensure sales target are meant. Liaising with the
Store Manager and sales team to work on store targets.
 Client Management: Ensuring all clients get the best service and become regular clients. This includes: greeting
them when they enter, offer drinks to important clients, informing them of new collections, educating them
about new trends, collecting client contact details, giving them business cards on their way out, send them
birthday text.
 Staff management: Ensuring their timeliness and good sales performance.
 Designer: Liaising with designers and Islamabad Store Retail Manager on a weekly basis to give progress reports,
dealing with queries, timely escalating any big issues to management.
 Complete Inventory Management: Confirming receipt to designers of new stock deliveries, entering inventory in
system and tagging steamed items and rechecking both, notifying designers within 2 days of any marks on
clothes, handling and documenting returns and repairs. Organizing alterations.
 Display Management: Ensuring the racks are logically arranged, frequently replenished with new stock and
always displayed in a neat manner. Making sure mannequins clothes are changed weekly. Keeping keys for stock
rooms and accessories displays safe.
 Admin: ensure everything works in a timely and orderly fashion including cleanliness of the premises, mail,
replenishment of stock, petty cash, booking appointments and all administrative Tasks.
Activities including big and small events, signing up weekly exhibitions, managing client text message service,
personal shopping service, follow up on their Alterations, promoting gift vouchers etc. Providing regular
suggestions for improvement to management.
Quiz Clothing.co.uk
November 2013 to March 2014
Assistant Manager
Stores and staff management

2. Maintain stock inventory loss prevention
Look over store sales and cash consolidations
To keep track of changing trends in fashion.
Maintain Store Display according to season.
Focus on sales analysis and customer feedback.
Make sure all the KPI's are met as per brand standards, look after sales, staff
Inventory Management and Replenishments.
Warid Telecom.
April 18th
2012 - November 15th
2013
Team Lead Customer Service.
Successfully manage 24 x 7 Lahore Call Center Operations, monitor trends based on calls, issues, queries,
and use these tools to take concrete actions on improvement of the quality of service and reducing repeat
contacts. Manage customer perceptions and build strong relationships throughout the company. Keenly
focused on Customer Experience Management (CEM), and continually seeking new ways to enrich the
customer experience and loyalty. Lead the development of the customer experience vision and guidelines
for Warid Postpaid products and services and translate experience promise into actionable initiatives across
all customer touch-points. Development of training programs for call centre agents in alliance with Resource
Development team.
www.waridtel.com
i2c Pakistan.
Customer Services Representative.
Jan 30th
2010 - October 2011.
Attracted potential customers by answering product and service questions, suggesting information about
other products and services.
Maintained financial accounts by processing customer adjustments.
Prepared product or service reports by collecting and analyzing customer information.
i2c Inc. provides prepaid processing and payments innovation to card issuers and program managers who
want to deliver profitable prepaid programs. Worked for i2c Pakistan as a CSR for over two years. Provided
accurate customer services to many banks in United States, such as Western Union, Advent Financial.
Dealing with prepaid debit cards and their Transactions, keeping them up dated.
www.i2cinc.com
Ovex Technologies.
May 2006 – Dec 2009
Customer Services Representative.
Provided financial counseling to individuals in debt: Confers with client to ascertain available monthly
income after living expenses to meet credit obligations.
Calculated amount of debt and funds available to plan method of payoff and estimate time debt liquidation.
Contacted creditors to explain client's financial situation and to arrange for payment adjustments so that
payments are feasible for client and agreeable to creditors.
Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans
or contracts first. Opened account for client and disburses funds from account to creditors as agent for client
May counsel client on personal and family financial problems, such as excessive spending and borrowing of
funds, and be designated Budget Consultant.
www.ovextech.com
Personal Information.
Present Address : Jumeirah village circle, Apt202 seasons Dubai.
DOB : 2nd
March 1983
Nationality : Pakistani