Joseph Katerji is a 32-year-old Armenian national currently residing in Dubai with over 15 years of experience in management, sales, and customer service roles. He holds a Bachelor's Degree in Business Administration and has strong English, Arabic, Armenian, and Turkish language skills as well as technical skills in Microsoft Office, SPSS, Photoshop, and other software. Katerji is looking to leverage his diverse work history and language abilities.

1. Name: Joseph Katerji
Nationality: Republic of Armenia
Born on: 02/07/1989
Address: Dubai - United Arab Emirates
Email: josephkaterji@gmail.com
Telephone: +971521715210
Marital Status: Single
Gender: Male
- Education:
 Ebla Private University Aleppo 2011 - 2015
Bachelor Degree in Management: Business Administration
 University of Aleppo Aleppo 2011 - 2015
English Arabic Translation Program
- Experience:
 O&C The Fresh Market Beirut
CashierCustomer service March 2016 - September 2016
- Handle cash transactions with customers, Scan goods and collect payments.
- Issue receipts, refunds, change or tickets.
- Resolve customer complaints, guide them and provide relevant information.
- Greet customers when entering or leaving establishments.
- Pleasantly deal with customers to ensure satisfaction.
 TGB Coffee Shop Yerevan Oct 2015 - Feb 2016
Manager
- Develop and execute sales and profit plans that are in-line with budgetary goals.
- Ensure proper team member coverage, scheduling according to the needs of business
while maintaining target labor costs.
- Oversee all cash and media management functions. Able to perform all POS duties,
front and back of house functions including opening and closing procedures,
coordinating with the Corporate Office as necessary.
- Maintain a clean well-merchandised store, following visual presentation plans and
standards.
- Identify staffing, recruiting, interviewing, hiring, and training needs of qualified
candidates. Facilitates on-going training and development of current staff.
- Sometimes prepare and sell coffee drinks by following prescribed recipes and
preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte,
and cappuccino.

2.  New Teach Company Aleppo Jan 2013 - Sep 2013
Sales manager
- Establish sales objectives by forecasting and developing annual sales quotas for
regions and territories, projecting expected sales volume and profit for existing and new
products.
- Maintain sales volume, product mix, and selling price by keeping current with supply
and demand, changing trends, economic indicators, and competitors.
- Establish and adjusts selling prices by monitoring costs, competition, and supply and
demand.
- Achieve growth and hit sales targets by successfully managing the sales team.
- Build and promote strong, long-lasting customer relationships by partnering with them
and understanding their needs.
 ISIS Hotel Aleppo Jan 2011 - Dec 2014
Night manager
- Manage and monitor activities of all employees in the Front Office department making
sure they adhere to the standards of excellence and to the guidelines set in the
employee handbook, hotel policies and procedures, coaching, training and correcting
where needed.
- Direct and oversee all hotel operations during the night shift to ensure guest
satisfaction and safety.
- Check accommodations, making sure any special requests are carried out
accordingly, greet guests upon arrival and ensure escort to accommodations if
appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager
dealing with complaints, problem solving, disturbances, special requests and any other
issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks
assigned to them and coordinate Front Office activities with other departments.
- Occasionally Assist guests with their luggage, be a point of contact for our guests,
valet park guests cars and other responsibilities to ensure all requirements are met
during our guests stay.
- Oversee preparation of daily summary reports, perform the full night audit if needed.
- Assist the Front Office Manager in implementing and enforcing financial controls
throughout the department, helping with control of operating expenses, scheduling and
purchasing.
- Work closely with the Housekeeping Department to improve guest services and foster
cross departmental communication.

3.  KNK Company Aleppo Jun 2006 - Dec 2011
Assistant Manager
- Assist the manager in organizing, planning and implementing strategys.
- Coordinate operations.
- Ensure schedules and objectives are met.
- Supervise and motivate staff.
- Monitor operating costs, budgets and resources.
- Communicate with clients and evaluate their needs and specifications.
- Create reports, analyze and interpret data.
- Drive recruitment process and training & development.
 Language Skills:
- English
- Arabic
- Armenian
- Turkish
 Technical Skills:
- MS Word
- Excel
- SPSS
- Adobe Photoshop
- Bazar soft
 Other Skills:
- Debate skills: Started a program in 2012 for Armenian university students in Syria later
in 2015 I managed a team of trainers and started a program in 5 Armenian high
schools. - Playing Football: I played for HMEM (Al Yarmouk) Football club for 12 years
– Writing poetry: I enjoy writing in Arabic.
 References:
Available on request